338 West 36th Street, Hell's Kitchen, New York, NY 10018, United States
#176 of 418 hotels in New York
Guests' ChoiceBased on 2671 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
8.9
Value for money
8.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Kim
PhilippinesI wish that there was a small tube of toothpaste available in the bathroom. I had to go out at night just to find one, I thought that since this is a four star hotel, they will provide it.
Location of the hotel is at the centre of the city, so it was very accessible. The nearest subway is just two blocks away. The room is spacious enough, I can leave my luggage open on the floor. Bathroom is also clean.
Stayed in June 2024
Reviewed: 3 June 2024
Hoffman
United StatesElevator took forever
Location
Stayed in April 2024
Reviewed: 3 June 2024
Timothy
United KingdomWiFi seemed variable quality in first couple of days, then kicked in (asking staff for help was a good idea!)
Comfy bed. Not noisy. Room temperature good (Aircon not needed much during our stay - and opening window helped). Staff helpful and friendly. We tried to target non-busy peaks to avoid congestion at breakfast (basic cafeteria style) and lifts.
Stayed in June 2024
Reviewed: 2 June 2024
Alison
United StatesThe limited numbers of elevators make it difficult to get in and out of the room in busy breakfast or checkout periods. Speaking of breakfast it is always a mad house and a very unpleasant start to the day so we tend to avoid it which is disappointing when it’s paid for as a part of a package.
The location is fantastic as it is close to subway stations and Penn station. The staff are always welcoming, professional and friendly.
Stayed in June 2024
Reviewed: 1 June 2024
Kathryn
CanadaDid not like that the bathroom door in the room did not close all the way and open all the way too. Not enough privacy. Also thought it was odd that there was no washrooms on main lobby area.
It was clean, the beds were comfortable , and pretty location.
Stayed in May 2024
Reviewed: 30 May 2024
Maria
CanadaGood location, extremely clean and the best is the staff in every department.
Stayed in May 2024
Reviewed: 28 May 2024
Maureen
United StatesI wished I had booked two nights or even three nights prior to my cruise as opposed to just one. That’s the only thing I didn’t like, I didn’t have enough time there.
They had free wine and beer at the bar every day from 4 to 5 lol. But really other than that the bed was extremely comfortable. The air conditioner was nice and cool. The people at the front desk and the concierge were all very helpful. The location was great. No complaints.
Stayed in April 2024
Reviewed: 25 May 2024
Jan
NetherlandsLate cleaning of the room
Location, windows that could be opened, the view from the room on the WTC and breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Aubrey
United KingdomFirst of all, they need to improve the accessibility of the lift. Between 9 and 10 a.m. on Sunday, I could not get on a lift to the lobby. I had to wait until 11 am for a lift to reach my floor. Although I could have taken the stairs, I paid a lot of money for this room and I feel waiting for a lift for 30 minutes or more is unacceptable. Also, when I checked out of the hotel, the customer service agent insisted I give the hotel a 9 or 10 score on booking.com. I found this very unprofessional. Ultimately, I am the guest and should be entitled to an independent opinion about the hotel. This is unacceptable behaviour, asking the guest to give a specific review score.
The bed and room was clean and comfortable.
Stayed in May 2024
Reviewed: 22 May 2024
Samuel
United KingdomNothing really. I saw people complain about the lifts. They sometimes take a while but not really an issue. The gym is in the basement and not amazing but fine.
Great location, hotel was perfectly comfortable, happy hour was a bonus (free drinks between 4-5pm).
Stayed in May 2024
Reviewed: 21 May 2024
Hafþór
IcelandThe breakfast was a bit lacking in quality, albeit with a nice seating area. The elevators are to small to accomodate the size of the hotel. Every morning the elevators were packed and close to the maximum weight limit.
The hotel is very inviting, open lobby area, friendly staff. My room was onn the 27th floor and was clean and spacious for what I booked. The location was close to Times Square and penn station so it was very accessible for me.
Stayed in May 2024
Reviewed: 16 May 2024
Joanna
United StatesThe location is excellent and the breakfast was a nice added bonus!
Stayed in May 2024
Reviewed: 16 May 2024
Sauro
FranceBreakfast will not reusable dishes
Staff was TOP Very clean hotel
Stayed in April 2024
Reviewed: 16 May 2024
Sarah
United StatesElevators were ridiculously slow the whole trip. We waited 20 minutes and finally had to walk down 17 flights of stairs since we needed to catch a train home. Wasn't a great ending to our trip. There must be a way to regulate them.
Room was clean. Location of hotel worked well for us. Staff was very pleasant. I had requested cleaning every day-they did not come the first day until I said something but after that everything was fine. The complimentary happy hour is a nice touch.
Stayed in May 2024
Reviewed: 14 May 2024
Judy
United KingdomThe view from the room at back of hotel on 15th Floor was rubbish. Opposite building had scaffolding and building materials on show. A lot of low key noise in room luckily not from lift next door to us, probably plumbing and air conditioning which we don’t have coming from the UK and takes some getting used to.
Close to Madison Square Garden. Hotel reception was quirky, relaxed and welcoming. The lifts were fast and efficient. Our room was compact but comfortable. Stayed 5 nights and appreciated the maid service for 4 of those nights. Breakfast was on sight and offered choices. Artwork in breakfast room was memorable in the outside area. Had the fire alarm go off during our stay, and a very reassuring voice came over the intercom directly to our room giving instructions. Everything was OK but it was nice to know. Baggage storage was welcome on checking out. The New York skyscrapers window blinds made up for the rubbish view. Felt secure by hotel measures using key card to access lifts and limit late and overnight access. Would stay again.
Stayed in May 2024
Reviewed: 14 May 2024
Tania
New ZealandEverything was good.
Close to most attractions, staff was very helpfull, bed very comfortable. No complaints
Stayed in May 2024
Reviewed: 12 May 2024
Stavroula
BelgiumRooms should be cleaned earlier with a bit more consideration
The location is ideal, the breakfast abundant and the room decent, though small.
Stayed in May 2024
Reviewed: 11 May 2024
Gennadii
GermanyIt’s important to understand the location. It can be too central :) very busy area close to Times Square MSQ means that it never sleep. Although it was not noise in the hotel room.
Location is amazing especially for the first NY visit. Stuff was friendly and professional.
Stayed in April 2024
Reviewed: 10 May 2024
D
United KingdomGreat location in mid town, room very clean and plenty of room, bed comfy, breakfast very good, staff friendly and very helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Amelia
United KingdomNo kettle in the room, only coffee machine and microwave which isn’t helpful when you want boiling water for tea! Also no tea/milk/cups for drinks in room and no complimentary still water. Rooms weren’t cleaned regularly and so no fresh towels. Also breakfast was a pain as seating area isn’t the biggest of areas, alongside a lot of large groups for school trips, this made breakfast quite unbearable/noisy/cramped, no matter what time you went!
Staff amazing, great location, comfy bed!
Stayed in March 2024
Reviewed: 9 May 2024
Linda
United KingdomPerfect location and amenities for exploring nyc
Stayed in May 2024
Reviewed: 7 May 2024
Jessie
United KingdomNo glasses for cold beer upon arrival
Bed good , room fine, location spot on !
Stayed in May 2024
Reviewed: 7 May 2024
Dariusz
PolandNo vegetables for breakfast. I understand it's an american standard but I wish we could eat some veggies and make a sandwich with vegies, cheese and bread. No tomato, cucumber, paprika, nothing. Crowded breakfast time. However you would find a spot to seat quite quickly.
Fantastic location. Great staff at the reception. The room was OK, clean with many facilities. We got a room with view on Edge building. For breakfast and morning coffee you could get alternative 'milk' like oat milk. You could get some gluten free muffins, buns. There was an oatmeal, scrambled eggs etc.
Stayed in April 2024
Reviewed: 6 May 2024
Drkuli
GermanyBreakfast was very weak :-(
Good location and haooy hour.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content