71 North Genesee Street, Utica, NY 13502, United States
#5 of 15 hotels in Utica
Guests' ChoiceBased on 80 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.7
Staff
9.0
Value for money
7.8
Free WiFi
9.4
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End of dialog contentReviewed: 13 May 2024
Linoshka
United StatesMore towels in the pool area
Breakfast was good they refilled everything quickly the location of the hotel is good it’s easy to find the staff is very friendly
Stayed in May 2024
Reviewed: 14 April 2024
Grumpy-old-woman
United KingdomThe bathroom was not really clean in the corners or where the floor meets the walls. In need of a good power wash.
Breakfast is good. Gluten free catered for. Comfy bed.
Stayed in April 2024
Reviewed: 3 January 2024
Pamelabrown
United StatesUnfortunately, when we returned from dinner we wanted to watch the new year celebrations around the world on TV, but the television would not turn on. We reported this to the desk, but although they said that they were aware of the issue, they were unable to help. This was disappointing, and made the night slightly less wonderful than it had been so far. Breakfast was fair — omelettes with tomato onion filling, sausage patties, bacon, mini cheeseburgers. waffles and syrup. oatmeal, raisin bran, some other cereals. various nuts and seeds and some dried fruit to add. fresh banana, whole pears and apples. wheat and white bread for toasting, with various spreads. bagels of various sorts. folgers coffee, 2%, whole milk and half and half, and eggnog. cold boiled eggs, yoghurt and small milks.
The hotel is the sort of place you'd hope to find after a long day's drive — very clean, comfortable, dark at night and quiet. No spectacular views on either side. The room we were assigned looked out onto an empty car park and a garbage bin, so we were glad that the staff member on the registration desk was able to find another room on the other side, which at least looked out at some lights and activity. Bathroom had a bath, and all the expected amenities—shampoo, conditioner, body lotion, tissues, hair dryer. Fortunately after having spent the last three nights at motels with bathroom lights that turned noisy fans on at the same time as lights, this one did not have a fan. It was New Year's Eve the night we stayed, and we had arrived tired and hungry. We were hoping to order some take out asian food but discovered that there was nothing open in Utica with decent reviews. We eventually settled on going to the restaurant next to the hotel, Chesterfield's Tavolo, and had a wonderful meal served by very efficient staff, in a very lively and happy atmosphere.
Stayed in January 2024
Reviewed: 18 July 2023
Sarahmd
United StatesNothing bad to say
Quick check in, location off the thruway, good breakfast, late checkout
Stayed in July 2023
Reviewed: 16 May 2023
Kim
United Statescould use more usb ports in the rooms versus just outlets.
clean. neat. easy. well stocked.
Stayed in May 2023
Reviewed: 6 May 2023
Lisa
United StatesI found a detached drain pipe underneath the bathroom sink. it was simply there as though someone replaced it with a newer one, but forgot to remove the older one.
easy check in, slept well
Stayed in May 2023
Reviewed: 27 April 2023
Joseph
United Statesbreakfast was poor
clean, good location, Starbucks next door
Stayed in April 2023
Reviewed: 22 April 2023
Anthony
United StatesRoom had a musty smell, hotel needs an update.
Location
Stayed in April 2023
Reviewed: 5 January 2023
Gloria
United StatesDesk person did not appear to be interested in helping me. Never told me about breakfast or facilities. Was not impressed.
Very nice room and comfortable bed. Really great step in shower with great water flow.
Stayed in January 2023
Reviewed: 17 December 2022
Victor
United StatesHard to get your room cleaned. They are short staffed.
Like the location. Close to restaurants and main road.
Stayed in December 2022
Reviewed: 20 September 2022
Michele
United StatesLiving room TV did not work
Room size and clean
Stayed in September 2022
Reviewed: 5 July 2022
John
United Statescomfortable, clean, good breakfast
Stayed in July 2022
Reviewed: 22 April 2022
Laurel
AustraliaNot much
Stayed in April 2022
Reviewed: 17 April 2022
Jacquelyn
United StatesThe walls were pretty thin and there was loud music almost until midnight. We didn't complain to the front desk because we weren't sure where it was coming from.
We liked the location of the hotel. It's right at the trailhead for the Erie Canal and we were able to bike from the hotel to the trail. It's also close to SUNY POLYTECHNIC where our son attends which was the point of our trip. The staff of the hotel were all friendly and very accommodating.
Stayed in April 2022
Reviewed: 4 March 2022
Odnia
United StatesI didn't likeThe breakfast there's no scramble eggs and no pancakes charged us a lot of money
Stayed in March 2022
Reviewed: 15 February 2022
Raymond
United StatesBreakfast was great. Staff friendly and helpful. Clean and comfortable room. Easy access back to the highway. Would recommend this hotel to friends and family.
Stayed in January 2022
Reviewed: 2 December 2021
Mesut
United StatesValue for money
Clean, nice facilities
Stayed in November 2021
Reviewed: 29 November 2021
Bembry
United StatesBreakfast
Decor
Stayed in November 2021
Reviewed: 21 November 2021
Grc
United Statesseemed more expensive than comparable hotels in area
clean, friendly staff, easily located, good breakfast
Stayed in November 2021
Reviewed: 5 August 2021
Peter
United StatesThe exterior lights shown into the rooms.
Breakfast was good and there was a nice selection.
Stayed in July 2021
Reviewed: 25 July 2021
Gloria
United StatesThis is my place to stay when staying in Utica.
Stayed in July 2021
Reviewed: 27 June 2021
David
United StatesRoom above walking heard at night and in morning
Was very basic I’m sure due to Covid
Stayed in June 2021
Reviewed: 20 May 2024
Jennifer
United Statesthe pull out is not comfortable for two adults
We requested two beds as there were 4 adults in the room and we booked this room about a year ago. We were told we were upgraded to a suite but that meant a pull out bed and we needed two beds which they were out of.
Stayed in May 2024
Reviewed: 22 April 2024
Grumpy-old-woman
United KingdomNothing really. It's just a regular 3star.
Stayed here twice, on the way to and from Niagara. Nothing much to say, everything was adequate but uninspiring
Stayed in April 2024
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