More towels in the pool area

Breakfast was good they refilled everything quickly the location of the hotel is good it’s easy to find the staff is very friendly

Stayed in May 2024

The bathroom was not really clean in the corners or where the floor meets the walls. In need of a good power wash.

Breakfast is good. Gluten free catered for. Comfy bed.

Stayed in April 2024

Unfortunately, when we returned from dinner we wanted to watch the new year celebrations around the world on TV, but the television would not turn on. We reported this to the desk, but although they said that they were aware of the issue, they were unable to help. This was disappointing, and made the night slightly less wonderful than it had been so far. Breakfast was fair — omelettes with tomato onion filling, sausage patties, bacon, mini cheeseburgers. waffles and syrup. oatmeal, raisin bran, some other cereals. various nuts and seeds and some dried fruit to add. fresh banana, whole pears and apples. wheat and white bread for toasting, with various spreads. bagels of various sorts. folgers coffee, 2%, whole milk and half and half, and eggnog. cold boiled eggs, yoghurt and small milks.

The hotel is the sort of place you'd hope to find after a long day's drive — very clean, comfortable, dark at night and quiet. No spectacular views on either side. The room we were assigned looked out onto an empty car park and a garbage bin, so we were glad that the staff member on the registration desk was able to find another room on the other side, which at least looked out at some lights and activity. Bathroom had a bath, and all the expected amenities—shampoo, conditioner, body lotion, tissues, hair dryer. Fortunately after having spent the last three nights at motels with bathroom lights that turned noisy fans on at the same time as lights, this one did not have a fan. It was New Year's Eve the night we stayed, and we had arrived tired and hungry. We were hoping to order some take out asian food but discovered that there was nothing open in Utica with decent reviews. We eventually settled on going to the restaurant next to the hotel, Chesterfield's Tavolo, and had a wonderful meal served by very efficient staff, in a very lively and happy atmosphere.

Stayed in January 2024

Nothing bad to say

Quick check in, location off the thruway, good breakfast, late checkout

Stayed in July 2023

could use more usb ports in the rooms versus just outlets.

clean. neat. easy. well stocked.

Stayed in May 2023

I found a detached drain pipe underneath the bathroom sink. it was simply there as though someone replaced it with a newer one, but forgot to remove the older one.

easy check in, slept well

Stayed in May 2023

breakfast was poor

clean, good location, Starbucks next door

Stayed in April 2023

Room had a musty smell, hotel needs an update.

Location

Stayed in April 2023

Desk person did not appear to be interested in helping me. Never told me about breakfast or facilities. Was not impressed.

Very nice room and comfortable bed. Really great step in shower with great water flow.

Stayed in January 2023

Hard to get your room cleaned. They are short staffed.

Like the location. Close to restaurants and main road.

Stayed in December 2022

Living room TV did not work

Room size and clean

Stayed in September 2022

comfortable, clean, good breakfast

Stayed in July 2022

Not much

Stayed in April 2022

The walls were pretty thin and there was loud music almost until midnight. We didn't complain to the front desk because we weren't sure where it was coming from.

We liked the location of the hotel. It's right at the trailhead for the Erie Canal and we were able to bike from the hotel to the trail. It's also close to SUNY POLYTECHNIC where our son attends which was the point of our trip. The staff of the hotel were all friendly and very accommodating.

Stayed in April 2022

I didn't likeThe breakfast there's no scramble eggs and no pancakes charged us a lot of money

Stayed in March 2022

Breakfast was great. Staff friendly and helpful. Clean and comfortable room. Easy access back to the highway. Would recommend this hotel to friends and family.

Stayed in January 2022

Value for money

Clean, nice facilities

Stayed in November 2021

Breakfast

Decor

Stayed in November 2021

seemed more expensive than comparable hotels in area

clean, friendly staff, easily located, good breakfast

Stayed in November 2021

The exterior lights shown into the rooms.

Breakfast was good and there was a nice selection.

Stayed in July 2021

This is my place to stay when staying in Utica.

Stayed in July 2021

Room above walking heard at night and in morning

Was very basic I’m sure due to Covid

Stayed in June 2021

Breakfast & breakfast.

Stayed in May 2021

Nothing really. It's just a regular 3star.

Stayed here twice, on the way to and from Niagara. Nothing much to say, everything was adequate but uninspiring

Stayed in April 2024