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Reviews of Fairfield Inn & Suites Temecula 3 stars

27416 Jefferson Avenue, Temecula, CA 92589, United States

#31 of 34 hotels in Temecula

Guests' Choice

Review score

Based on 204 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.6

  • Staff

    8.5

  • Value for money

    7.3

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Showing 76 – 100

  • Reviewed: 28 December 2021

    3.0
    Will not stay here a second time. Sorry
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    1. Almost sleepless night. we were in room 224. directly above us was either the workout room, or some uncaring neighbors. they were walking the floor all night. at one point filling the bathtub. this building must be old construction because you could hear all activity through the floor/ceiling. 2. Apparently, the morning staff (0600) has not been trained in showing some degree of caring about the above neighbors. No "i'm sorry" or anything. in fact, she didnt stop her effort to print out our bill. 3. Earlier breakfast. none until 0630. at least have a pot of coffee for travelers that need to leave earlier.

    overall cleanliness, from lobby to room.

    Stayed in December 2021

  • Reviewed: 24 December 2021

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Fix the bed. Housekeeping should have caught this before we got in the room.

    The Bed was broken. Staff didn't know what they were doing.

    Stayed in November 2021

  • Reviewed: 17 December 2021

    10
    great as usual
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    everything

    Stayed in December 2021

  • Reviewed: 5 December 2021

    2.0
    It simply was not worth it the facilities need a complete makeover
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very overpriced, the floor had tile held together with masking tape, only one towel and one face cloth, the room was small, the facilities were very tired and worn out. The elevator was slow and small, the refrigerator made a buzzing noise. When I brought it to the attention of her manager, they said there’s nothing they could do about it and that they were unwilling to find a different room for us. All I know the only nice thing about the place was the people were pretty nice but the facilities were extremely subpar for $245 a night is ridiculous.

    People are pretty nice

    Stayed in December 2021

  • Reviewed: 16 November 2021

    3.0
    Will never stay there again.
    • With a pet
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    I was surprised to find a Marriott that was so tacky. Vinyl floors, bathroom amenities, i.e. shampoo, soap, lotion etc. not at all acceptable and only one bar of soap, two wash clothes and two towels and the room was very small.

    The staff that I dealt with were very pleasant, the breakfast while very plain was good.

    Stayed in November 2021

  • Reviewed: 10 November 2021

    4.0
    I expected much more from a Marriott property in this area.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We were initially checked into an occupied room. hotel room was very outdated, stains on the furniture and the screens were off of the windows. we were headed to a family wedding. I asked for a late checkout because we were a party of 3 females needing to get ready for a wedding. I was told no until I brought up my Marriott rewards. after breakfast I heard the front desk clerk say something about water to be shut off for hours to fix a leak. I let her know there were 3 of us that still needed to shower. thank goodness maintenance held off until I let the front desk know we were done. if I hadn’t of overheard them about the shut off we would have been in trouble. I expected a lot more from a Marriott property.

    the location

    Stayed in October 2021

  • Reviewed: 10 November 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The late nighy shift lady was extremely courteous and professional. Definitely made our stay grand

    Stayed in November 2021

  • Reviewed: 6 November 2021

    4.0
    Poor money value for a misleading room
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Paid for a room with extra space to sit and watch tv. And it was a chair next to the bed with a outdated tv.

    Staff was very good fast and friendly from the clerk to house cleaning.

    Stayed in November 2021

  • Reviewed: 1 November 2021

    10
    we had a great week staying at the hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    none

    convenience

    Stayed in October 2021

  • Reviewed: 26 October 2021

    10
    I would stay here again...
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Price, maybe...

    The beds were great and staff was courteous...

    Stayed in October 2021

  • Reviewed: 19 October 2021

    1.0
    Very poor, much worse than our many stay in you hotels before.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    All the problems

    We were in three different rooms because each had problems. We have stayred here several times and in your various motels many times but this was a poor experience, very poor experience. Hopefully it was solely because of this COVID.

    Stayed in October 2021

  • Reviewed: 18 October 2021

    1.0
    see my other review for the other room. NOT up to Marriott standard at all. Fire the manager
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Terrible stay - hotel was filthy in all regards - not vacuumed the floors were very dirty - the rooms smelled like garbage - hallways smelled like marijuana

    Stayed in October 2021

  • Reviewed: 18 October 2021

    1.0
    TERRIBLE !!!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights

    The hotel room was filthy - called 4 times for a bathroom sink that was totally plugged and full - it was never fixed. Room was dirty - looked like it had NOT been mopped or vacuumed in weeks. Fold out sofa bed was NOT a queen as stated but a twin - fifty full of crushed granola - room stunk because of sink - we traveled for a wedding - we had four rooms total - none were clean - the early check-in I asked for could not happen so after the wedding when my son checked in, computers were down - no manager on site to help - we waited over an hour at midnight at the desk before he just gave us a room - THE WORST Marriott hotel I have ever stayed at - the owner of this hotel is giving Marriott a terrible name. I am writing to get a refund as I do not intend to pay for my two night stay. Next time I will just call the health department out.

    Breakfast was ok - not much to it

    Stayed in October 2021

  • Reviewed: 12 October 2021

    4.0
    The worst hotel from Hilton I’ve ever had the displeasure of staying at.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Room, breakfast, staff attitude especially guy with cowboy hat, pool was cold dirty and had tons of cowboys smoking at pool!!just horrible

    Room small and outdated

    Stayed in October 2021

  • Reviewed: 9 October 2021

    5.0
    Overall it was good maybe just bad timing. The room was comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 8 nights

    Breakfast, I feel like there should have been waffles available and maybe more fruit.

    On the the first morning after checking in the day before, I went to have breakfast with my 6 year old child and I was told they would have turkey sausage, That was incorrect it was pork and I don't eat pork. There was no waffles, muffins, milk or yogurt So it was very disappointing, the only thing we could eat was some scrambled eggs oatmeal and juice. Then about my 5th or 6th day, there were people next to me fighting and I had to call down to the front desk because the lady was screaming for help. Later that evening when I was asleep, I was awakened by the people next to me again, fighting and arguing and the lady screaming again, so I called the police. I was offered another room but 1. I had so much stuff I would have to repack and 2. it was 11:30 at night, and I wasn't going anywhere. I told them at the front desk that I just wanted the people gone because the fighting was out of control and I was afraid the man might kill the lady in the room with him. The cops came and told them that management said they had to leave and so they did. I know that the hotel can't be responsible for the actions of the people who stay there, but it was pretty frightening for me and my little girl who also could hear the fighting next door to us. I would stay again, but I do believe that there should never be a reason why at 7:30 in the morning that there is next to nothing to offer for breakfast and the lady at the front desk should know what is on the breakfast menu.

    Stayed in September 2021

  • Reviewed: 27 July 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was great and very respectful customer service clean

    The to breakfast fitness room

    Stayed in July 2021

  • Reviewed: 10 July 2021

    4.0
    Disappointing
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 10 nights
    • Submitted via mobile

    I had 2 rooms and both room’s hairdryers and bathrooms fans didn’t work. We had to call numerous times for towels toilet paper and pick up our trash. There was no housekeeping even though I set up housekeeping. My family and I stayed for 10 days & it’s alit of money to not have the regular remedies that a hotel supposed to. We will never stay here again!

    Location

    Stayed in July 2021

  • Reviewed: 7 July 2021

    10
    Great helpful , comfortable place
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that nobody could find my reservation in the computer when I got there. The staff was great and was able to accommodate me nicely.

    How helpful the staff was and how comfortable the bed was . The bathroom was also very clean.

    Stayed in July 2021

  • Reviewed: 4 July 2021

    10
    Excellent location good customer service, close to freeway
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    None

    Excellent Location, Friendly staff, early check in, Clean and comfortable bed.

    Stayed in July 2021

  • Reviewed: 25 June 2021

    2.0
    Refund me please.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Freezing cold room with broken AC blasting and no way to change it- is not controlled by wall and the main unit is glued shut. No cold water from the bathroom sink, and the bathroom door does not close and lock. Filthy pool area, cigarette butts on the ground as well as beer bottles. There was a dead rat on the filter in the spa! Limited breakfast is coffee and granola so stop false advertising. We definitely won’t ever come back here.

    The location is best for my needs.

    Stayed in June 2021

  • Reviewed: 23 June 2021

    5.0
    Needs some TLC
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Peeling laminate floor in room /tripping hazard. Hair in shower /not mine. Smallest room we’ve ever stayed in.

    Convenient to get to

    Stayed in June 2021

  • Reviewed: 21 June 2021

    3.0
    You will be responsible if you ever have a freak accident without your knowing As I was carrying my luggage’s to the se
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Incompetent!

    Nothing

    Stayed in June 2021

  • Reviewed: 16 June 2021

    5.0
    Lack of sleep
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A/C stop working for 2 hrs. , fridge was making some weird noise, TV remote does not work at all next door was making all kinds of noise. We really didn’t get sleep.

    location is close to restaurants

    Stayed in June 2021

  • Reviewed: 11 June 2021

    9.0
    Superb
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great location

    Stayed in June 2021

  • Reviewed: 8 June 2021

    5.0
    Not what I expected
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy refrigerator in room. Loud noise all night because it. Lumpy bed, not comfortable.

    Location was alright

    Stayed in June 2021

Showing 76 – 100

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