it is an old charming hotel. the bathroom was old, knobs and handles were loose, there were two beds but only one night stand. not enough space to store clothes. they should put more shelves and hangers

the location was the best. In was in the middle of all important sights. we walked everywhere. metro station only 1 minutes away and the entrance to the Mass pike highway was around the corner

Stayed in April 2022

Would love lamps with phone chargers Bathroom wall paper had many stains Lighting in bathroom made our eyes look blood shot

Loved the size of room 123! Traveling with 2 college students That will attend Northeastern in Sept.

Stayed in April 2022

Everything was fine. Very pleasant wait staff at the bar/restaurant.

Corner room Suite. My wife and I appreciate historic houses and buildings. To us it was perfect. Younger nouveau riche wouldn’t get it! They couldn’t fathom the craftsmanship from 100 years ago that’s in that hotel.

Stayed in April 2022

In addition to the resort fee which we were expecting to pay, we were also charged an “urban experience” fee.

Lobby is beautiful. Oak long bar is great. Staff very nice.

Stayed in March 2022

staff need more training specially during the breakfast shifts

the location is excellent , it is a hotel with history

Stayed in March 2022

My room 542 was below par. No view from window - compressors and brick. Bathtub showed former turquoise paint showing through the white veneer. I was disappointed to find no gift shop/snacks - only directions to 24/7 CVS across the park.

The property and staff were excellent!

Stayed in March 2022

Our first room was tiny, and as we were there for a week, we had to move. This meant an increase of $80 dollars per night, which we accepted. However it ended up being $110 dollars extra, once all the extra taxes were added on - so overall value for money was not necessarily seen

Hotel entrance and reception are stunning. The staff were so pleasant and helpful - we couldn't ask for more from them. Its location is ideal, and as it was New Year when we were there the show and fireworks were fantastic

Stayed in January 2022

rooms are due for an update

Location in unbeatable, walking distance to everything. the lobby is beautiful, reminiscent of grander days

Stayed in March 2022

Overnight parking fee of $65 seems a bit excessive given the nightly rate.

Beautiful old world charm. Amazing architecture and art . Excellent restaurant with elegant bar.

Stayed in February 2022

I would have liked to have seen a sundry shop or somewhere in the hotel where you could pick up essentials that I needed unexpectedly. I had to get up at 4:30 am and go across the street to the CVS o pick up Advil and and other items because she forgot to bring. She had horrible cramps and needed something to relieve the pain.

Size of closet and bathroom, robes

Stayed in February 2022

Building is very old, heating system is very old also. This hotel is old & cold. There are many historical buildings with new heating and cooling system.

Location is very good. Hotel restaurant was amazing. One of the best stake I have ever eat. Highly recommended. Very close downtown Boston.

Stayed in January 2022

hotel tonight was less, but then management staff matched rate, which was much appreciated.

Stayed in January 2022

the dog smelled at front desk. I wish I had known about the dog as we are not pet people. also way too few front desk staff. had to wait at check in and check out. the purell was out in the stations near main door. the room decor was old and beautiful but run down - carpet in room ripping apart, wallpaper coming apart at seams above bed and near shower. electrical connections were a fire hazard waiting to happen- I wanted to make hot water in the hot pot in the room but was a crazy extension cord system and too small of a tippy table to make it in safely so I skipped it. there was a whole lot of dust in fan above the shower- better cleaning needed. Plus someone else’s sock from another stay was left behind one of the curtains.

Copley square location was Amazing. Restaurant staff and food were amazing. Beds very comfortable but could have sued one more throw blanket most hotels often have in a closet.

Stayed in January 2022

old

location

Stayed in December 2021

a bit old

the location is just perfect

Stayed in December 2021

room filthy

staff, location

Stayed in December 2021

I know it’s an old building but outlets by the bed would be awesome.

The property is beautiful. everything was very clean. service was great. never any lines to check in or out.

Stayed in December 2021

heat was loud . its an old hotel.it has charm

view of coply square was nice

Stayed in December 2021

Not really a 5 star (qualifies because it has a porter on the door)

good exciting atmosphere and a great base location in Boston

Stayed in December 2021

at check out the staff was very unpleasant - she did not know the procure of tax exemption and instead of taking her time to ask other colleagues she was asking me to do things that were not required - she was very defensive unnecessarily-

location , room size and general atmosphere

Stayed in November 2021

n/a

love the location, the feeling of history behind the walls- excellent bed .. a bit cold in the bathroom because there is no heater there . i can only recommend it

Stayed in November 2021

location

Stayed in October 2021

Rooms are ok, could use a refresh for sure but the staff make up for that.

Check in was great, checkout was easy, room was clean, staff very friendly.

Stayed in November 2021

Room was clean and sufficient but was right next to service elevator. Heard elevator pings throughout night and gaps around room door let light from hallway in as well as sound from walkers by.

Location is great

Stayed in November 2021

service cleanliness convenience location

Stayed in November 2021