The staff attitude and that the room didn't have any mini bar.

The location and view

Stayed in August 2023

Wrong room, drama at front desk. Dirty room, dirty bathroom, dirty sheets, very late knock on door. Room service no masks, coughed on fruit, then rubbing eyes and nose. Did not wash hands. Strike blocked driveway and frightened my wife. Very bad decision to stay with your hotel on our special Occasion.

Green and right next to the ocean.

Stayed in August 2023

We had so many problems that I think the management must have been bad. A demonstration about pay outside the hotel at 7am on our first morning which woke up our kids reinforced that. We were supposed to be able to check in at 3 but the room wasn’t ready till 5. We had 3 wrong orders from the first dinner we ordered. We had to ask 3 times for service at breakfast. We asked reception to lay out the sofa bed for us but they didn’t. Emil, Oscar and Antoine deserve the credit for doing their best and I should also mention we were given a $200 credit for which I am grateful. But it is not good enough for an expensive 5 star hotel. I attach a photo of the view from our window and the toast I ordered for breakfast!

Lovely hotel in a good position, by the beach and well located for Santa Monica - which is a good base for seeing LA. Despite other reviews I didn’t find it run down.

Stayed in August 2023

Location is good for the seas view. But, a bit far away for what we wanted.

Stayed in July 2023

The entire experience was not up to the standards of five stars hotel 1-Elevator was out of service during the entire stay at the hotel we have to use the service elevator which was so dirty 2- Room furniture is to old and carpet is not clean 3- Bed mattress and everything is over used 4- The management didn’t make anything to make up for it or offer anything to improve our experience.

Stayed in July 2023

Filtered water available in the halls. Loved the toiletries brand.

Stayed in June 2023

There were hotel employee protests the entire time of our stay — we were constantly threatened and yelled at by staff

Stayed in July 2023

the room is awful, we were in the pallisades and asked for a quiet room. we might as well been sleeping on the street. the windows sound insulation was practically non existent, I wrote a review on Tripadvisor because I was getting woken up to EVERY rev of EVERY car outside. have you guys not heard of double glazing? no way is that worth 1k a night for no sleep for a family with kids. sofa bed was like sleeping on a rollercoaster. the bath tub was patched up like Frankenstein. the AC made a noise that scared the children in the middle of the night every time it came on. no blackout blinds in living room. how is this hotel advertising as a 5*? living in its previous glory. I’m we travelled both luxury and budget and there are 3* hotels in Europe where I’d get better sleep. quite possibly the worst hotel I’ve stayed at in recent times and certainly with the kids.

the restaurant and its happy hour, coffee shop opens very early.

Stayed in May 2023

room and bathroom very small. still no mini bar and staff say it’s because of Covid ??? woman at reception was presumptuous as to the nature of my stay when checking in. I was offended

location

Stayed in May 2023

Was just a bit pricey, but I get it, it's LA and on the Santa Monica beach

The location, view, pool and Fig Restaurant

Stayed in May 2023

Despite having pre-paid for the room and having a confirmation number, the front desk staff could not find my reservation and did very little to help. They made me wait for several hours, then set me up with a temporary room. While I was out of the room, I was locked out and checked out. Then a new front desk staff told me that my original reservation was a “no show”. I missed an important work meeting while trying to access my room. No apology was provided. I was told to call Booking.com if I needed help.

Very nice facility

Stayed in May 2023

after spending time in America until we arrived I have to say i found the stay at this hotel less than satisfactory.

Stayed in May 2023

Beautiful hotel, wonderful location. The staff were very friendly and the in-room dining experience was exceptional.

Stayed in May 2023

The location was incredible and right across the street from the ocean. There was plenty of shopping and restaurants within walking distance. We could also walk to the Santa Monica Pier! The rooms were spacial and comfortable, and the staff really made it feel like you were staying in the luxury resort that it is.

Stayed in February 2023

It was all fantastic.

Gorgeous elegant, famous hotel. Fantastic staff, especially Chris in "the Fig". Beautiful grounds. Easy walk to beach. Great ocean views. Very accommodating. Fantastic Happy Hour dinner and drinks. Loved loved loved it! Would go back for sure!

Stayed in April 2023

the gym needs to be updated.

love the bungalow !! wonderful staff !! the manager is amazing !!

Stayed in February 2023

Stop shutting entrance off to guests to film stuff. Later openings for the ahops

Friendly staff.

Stayed in April 2023

a bit pricy for rooms conditions

excellent location very clean

Stayed in April 2023

location and the pool!

Stayed in April 2023

facilities didn’t work properly: the only guest elevator was broken the entire week we stayed there, we had to ride a service elevator together with carts of dirty laundry and food deliveries

great location, excellent staff, beautiful building

Stayed in March 2023

The rooms was small, towels were very old, the bathroom dates, nowhere to put luggage, the lift was broken so has to use the service lift which took forever. Overall outrageous given the price

The view

Stayed in March 2023

So over priced for the standard. A very out of date hotel. The roofs in the restaurant were leaking over our table so we couldn’t have dinner. The elevators were out of service for our entire stay. The rooms were not clean and our bed sheets were ripped. So disappointed.

Overpriced and out of date. However the staff were nice. We were given an upgrade however the room was so basic I dread to think what the original room would have been like.

Stayed in March 2023

the hotel could maybe upgrade the rooms to more modern like style

very nice hotel and the location is amazing

Stayed in December 2022

Price " no value for the money"

Location

Stayed in December 2022

Price , food, and rooms are out dates, halls door shut needs updates .

Location

Stayed in November 2022