78 Charles Street South, Theatre District, Boston, MA 02116, United States
#77 of 93 hotels in Boston
Guests' ChoiceBased on 2191 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
9.2
Facilities
7.7
Staff
8.9
Value for money
7.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 January 2024
Linda
United StatesNo hooks to hang up clothing.
So close to the Wang and the historic factor.
Stayed in January 2024
Reviewed: 10 January 2024
Rita
GermanyThe coffee/tea machine broke down and there was not plan b
The staff
Stayed in January 2024
Reviewed: 9 January 2024
Wayne
United StatesThe air circulation rate: it is a higher capacity room and it needs more fresh air than regular guest room.
It was a shared room, but other roommates are extremely nice and quiet totally over expectation. The designs of the room could be part of the reasons, solid bunk beds, privacy curtains...
Stayed in November 2023
Reviewed: 7 January 2024
Orlando
United StatesNo refrigerator or microwave.
Stayed in January 2024
Reviewed: 4 January 2024
Selladurairaj
IndiaLocation of the hotel is not that much great for our trip Small building and Not providing breakfast
Compact room which is very good for couple Cleanliness of bathroom is very good soft bed, good speed of internet and good space of bathroom. Room amenities like hairdryer and locker is good and working good. Overall nice stay.
Stayed in December 2023
Reviewed: 2 January 2024
Menaka
United StatesLocation
Stayed in January 2024
Reviewed: 2 January 2024
Pien
NetherlandsOur room was not cleaned the 5 days we stayed, even tough we asked it the third day,
The personel was really nice, and the possibility to get coffee and thee was nice.
Stayed in December 2023
Reviewed: 2 January 2024
Luke
United KingdomNothing really.
Loved Boston and this hotel was sound and right where you’d want to be to have a look around.
Stayed in December 2023
Reviewed: 1 January 2024
Megan
AustraliaExpensive for what you get.
Cute little hotel with wonderful staff.
Stayed in December 2023
Reviewed: 30 December 2023
Egorjuravlev
UkraineThe hotel is located in a historical building. This is both good and bad....) The good thing is that living in an old building in the old city is an experience in itself. The bad thing is that the building is not particularly designed for modern living: so-so sound insulation, creaking floors, rather narrow corridors... However, the friendly staff at the reception and hospitality change the picture for the better) It’s a 10-minute walk to the very center of Boston. Parking is diagonally in the building next door hotel, cost 26 dollars per night.
Stayed in November 2023
Reviewed: 26 December 2023
Katrina
United StatesIts very clean. I think the property manager was the one who accommodated us and upgrade our bed to queen size. Really nice and kind.
Stayed in December 2023
Reviewed: 25 December 2023
Arnoud
NetherlandsMissed a hanger for my coat in the room and the room had a glass wall which quite some light got through which was annoying
Great hotel at very good location! Close to everything you want to see in Boston on walking distance or the T if needed. Reception is available till 11pm each day and checking in/out both went very quickly.
Stayed in December 2023
Reviewed: 20 December 2023
Nicoline
GermanyNothing I didn’t like. It’s an old building and it’s noticeable. But overall it’s good value for the price I paid.
It’s very close to Boston Common, Newbury Street, different underground stations, so it’s perfectly located to explore the city. The Bed was very comfortable!
Stayed in December 2023
Reviewed: 19 December 2023
Francesco
ItalyI liked the cleanliness and simplicity of the rooms and and stylistically, it was pretty nice as well. I managed to ask one of the workers about drinking in Boston and where to go and he gave me some very sound advice.
I liked where it was located. It was very easy to get from place to place. And it was also very very easy to find.
Stayed in December 2023
Reviewed: 18 December 2023
Amanda
United StatesI was on the ground level, and it was loud at night/in the morning as people came in or checked out. This is out of the control of the hotel staff, of course, and not a reflection on the hotel as a whole. It is just a bit of an unlucky happenstance. If I end up there again, I will request a room higher up. In my room, there was a really cool phone charge and plug in an alcove by the bed. Unfortunately, you had to have the light switch on for the outlet to work, so I would have had to have the light over the bed on all night to charge there-- a bit of a design flaw.
Location was great. Close to public transportation and the Boston Commons and Freedom Trail. Staff were very friendly and helpful. They had public transportation maps and suggested places to eat. Clean, comfortable bed. Really a great place to stay. I will likely come back here if I end up visiting Boston again.
Stayed in December 2023
Reviewed: 18 December 2023
Kori
United StatesThe view out my window was pretty bad - it faced the center of the building and a room directly across from mine. A couple foot wide courtyard was in the center. It made the room pretty dark. Not the end of the world but I would have loved to look out and see the city.
The staff was very friendly and greeted guests when they left and came back. The room was clean and mostly quiet. There was free coffee in the lobby which I really liked! The hotel is near a CVS and plenty of restaurants.
Stayed in November 2023
Reviewed: 17 December 2023
Dorien
NetherlandsThe ac/ heating unit was a bit noisy, and the central location also means some street noise. Nothing that a pair of earplugs cant block though !
The location is great. The room is small, but clean with everything you need. There is free Coffee aan tea.
Stayed in December 2023
Reviewed: 14 December 2023
Alberto
VenezuelaAll was good
It was pretty good, all looks in good shape and clean, they have safe boxes inside the room for all the guests (share room)
Stayed in December 2023
Reviewed: 13 December 2023
Rachel
United KingdomNA
Lovely hotel in the heart of the city. Excellent value for money.
Stayed in December 2023
Reviewed: 12 December 2023
Kathryn
United StatesRoom and bathroom were clean. Most spacious bathroom I've ever encountered. Staff were polite and helpful. Well located, not too much street noise.
Stayed in September 2023
Reviewed: 11 December 2023
Heather
United KingdomThe wifi didn't work so well.
The room was large enough and the bathroom was nice and clean. The staff at the front desk were really friendly and there was zero fuss checking in and out.
Stayed in December 2023
Reviewed: 11 December 2023
Suni
Canadanot much
The location is excellent
Stayed in November 2023
Reviewed: 9 December 2023
Serena
United KingdomThe bed was very uncomfortable but the pillows were great! It did the job for my four nights but something to consider. Pretty pricy considering it was a basic room and amenities but the price was to be expected with a big US city.
Super friendly Front of House staff, notably Dylan and Kendall. It was great to chat to them and they always went out of their way to offer suggestions and advice on where to visit. I was on a leisurely solo trip so the city was my oyster! The hotel is in a great location; less than a 5 minute walk to Boston Common, the T, and walking distance from all the sites. The room is small but perfectly adequate and the bathroom was spacious, modern and clean. It’s pretty basic but did the job for me. Good hairdryer, TV, safe and a small wardrobe plus desk and chair.
Stayed in December 2023
Reviewed: 9 December 2023
Devashish
SwitzerlandEverything was good
Stayed in December 2023
Reviewed: 6 December 2023
Mollie
United KingdomStaff werent always the friendliest and the elevator is louder than most other hotels - not sure how quiet a room near the elevator would be,
Beautiful hotel in a perfect location. Room was perfect, large sized with all the amenities you could need. Property was also exceptionally clean.
Stayed in December 2023
Bad Waldsee, Germany
Bucharest, Romania
Saint Helier Jersey, UK
Richmond, Australia
Calheta, Portugal
Washington, USA
Sovata, Romania
Dubai, UAE
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content