5115 Hopyard Road, Pleasanton, CA 94588, United States
#12 of 14 hotels in Pleasanton
Guests' ChoiceBased on 382 hotel reviews
7.2Cleanliness
7.9
Comfort
7.9
Location
8.4
Facilities
7.4
Staff
8.0
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 1 May 2024
Joaquin
United Statesno continental breakfast due to kitchen repairs needed. I should have been offered discount.
Clean and comfortable reasonable price
Stayed in April 2024
Reviewed: 3 March 2024
Jack
United StatesThe construction work in the parking lot and inside the hotel
The room was very comfortable and staff members were nice
Stayed in March 2024
Reviewed: 28 February 2024
Robert
United StatesWe were not told about renovations underway. Price should have reflected this inconvenience
Central location
Stayed in February 2024
Reviewed: 14 January 2024
Kathryn
United StatesWould have liked a cafe
Stayed in January 2024
Reviewed: 8 January 2024
Darlene
United StatesThe shower was broken and there was a black ring around the tub. Also the hotel room phone didn't work at all. I called the desk with my cell phone. Room 307
The balcony was nice. I didn't get a chance to use it.
Stayed in January 2024
Reviewed: 27 November 2023
Peter
United StatesNo breakfast, no daily housekeeping.
Large room, comfortable bed, quiet.
Stayed in November 2023
Reviewed: 20 October 2023
Janet
United StatesI didn’t like the fact that we didn’t know the restaurant was closed for remodeling. The carpet could use cleaning.
The grounds were pretty and staff were friendly.
Stayed in October 2023
Reviewed: 10 October 2023
Cameron
United StatesWe were originally given a room that was not suppose to be given out because of a defective door lock. The room had not been cleaned. We checked in at about 10pm but were not able to get my young children into bed until almost midnight because of this mishap.
We were given a new room after the problems we had. We were given a refund of 50% when we spoke to the manager regarding our problematic room.
Stayed in October 2023
Reviewed: 23 September 2023
Darin
New ZealandGreat pool and hot tub. Close to BART Quiet room Staff always keen to help Spacious room
Stayed in September 2023
Reviewed: 5 September 2023
Tarmiza
CanadaThere was no safe in room and no elevator so had to carry bags up the stairs. Wanted to use hot tub but was cold.
Location was good and rooms were clean and comfortable.
Stayed in September 2023
Reviewed: 27 August 2023
Lee
United StatesOlder structure. No breakfast.
Fairly near the freeway. Garden was well kept up.
Stayed in July 2023
Reviewed: 13 August 2023
Jocelyn
United Statesthe staff was so unprofessional. they were not dressed professional, not friendly or customer service oriented. I waited an hour and a half for a king bed I never got. waiting in the lobby and they never checked up on me or gave me water they originally offered. they got rooms mixed up, other guests said there were people already in their room, key wasn’t working, etc. it seems like there was no management to oversee things. very disappointing because the room was nice and comfortable even if it wasn’t the room I originally booked and paid for.
beautiful lush green grounds, lovely landscaping, ponds, pool
Stayed in August 2023
Reviewed: 8 August 2023
Brooke-rose
United StatesThe A/C could use an adjustment the room was pretty stuffy. Our power went out about 5 times throughout the night, so with the heat, it got pretty uncomfortable for awhile.
The room and bathroom were decent, nothing to write home about, but nothing to really complain about either. Everything was clean, staff was nice.
Stayed in August 2023
Reviewed: 17 July 2023
Cyndi
United StatesCalled for a toothbrush and toothpaste but never received so went to the front desk to pick it up. The front desk apologizes for the non-delivery but just glad they did have it.
My room was nice and the view on the patio was fabulous. I did ask for no patio, however, I did get just that but glad, cuz enjoyed my morning coffee with the beautiful view on the patio. I was traveling alone and also got an adjoining room. So now had to worry about two extra doors. 🙄
Stayed in July 2023
Reviewed: 11 July 2023
Jason
United StatesProperty ans Grounds
Stayed in July 2023
Reviewed: 3 July 2023
Logan
United StatesHot tub was out of order. Poolside furniture was old and lots of broken chairs. Dangerous to sit in the chairs due to sun worn.
Rooms were very clean and nice. Lots of trees and plants. Fountains and waterfalls were a very nice touch. Pool was big and the area was clean and lots of room
Stayed in July 2023
Reviewed: 29 June 2023
Wwdixonjr
United Statesthe Restaurant/Bar was closed for remodel
Everything went as expected
Stayed in June 2023
Reviewed: 12 June 2023
Paul
United StatesThe exterior of the Four Points has gone down hill over the years. We have stayed there many times. The interior grounds are lovely, but the exterior of the buildings is in need of repair. The wooden railings look terrible. The metal railing by the exterior steps at Building 6 wasn't secure; someone who actually needed to hold on could fall.
The room was very comfortable. The bedding was attractive and the mattress was great. The pillows were too soft, for my preference, but there were two so I could double up. The bathroom was clean. The mirror was cracked but didn't impact using the mirror. Very friendly staff!!!
Stayed in June 2023
Reviewed: 30 May 2023
Oliva
MexicoI understood that because of Hotel policies I was not going to be able to enter the room until my colleague arrived in 3 hours because the reservation was in her name. I asked her to please call the hotel the minute he landed and let them know she was on her way and that they could let me get in the room. That's what they advised at the front desk. My colleague called and Nancy hung up the phone on her which was definitely NOT nice. I don't know why she did it but that's not good customer service. Then we had a lot of problems with the room keys. They wouldn't work to let us in. And we had to go back to reception and ask for help. They acted surprised but then again we had to come back. After a day of work to be left out of the room was NOT nice. The only person who moved was a technician who knocked on the door trying to help but we managed to get in after the second visit to the front desk. And that was not the only day. Likewise, we reported a broken curtain from day 1 and nobody did anything to fix it and we couldn't close it 100% the three nights of our stay. Finally, during the night, we could hear people on the upper floor walking and moving things. Just the same each night.
The location
Stayed in April 2023
Reviewed: 6 May 2023
Susan
United StatesNo fan in bathroom/door was not closing properly. Room had strange smell
Location and friendly staff
Stayed in May 2023
Reviewed: 21 April 2023
Kathi
United StatesDidn’t see designated pet area. Would be nice to offer treat and water bowl for pet.
Location. Pet friendly.
Stayed in March 2023
Reviewed: 13 April 2023
Brian
United StatesThe bed could use one more blanket, as this is still springtime. Also the hotel is overpriced in my opinion.
Good property and location, with a quiet room and services nearby. Close to freeway access, and lots of parking slots. Staff very courteous and helpful. Great checkout time of 12 Noon.
Stayed in April 2023
Reviewed: 7 April 2023
Brian
United StatesPrice could be better. Have a nightly budget that this hotel slightly exceeds. Could stay here a lot more if price was a bit lower
Nice hotel. Rooms were clean. Parking lot was spacious
Stayed in April 2023
Reviewed: 30 March 2023
Possing
United StatesThe ice machine on my floor wasn't working. The floors in the hallway seemed somewhat dirty. The property in general seemed a bit run down and out of date.
I just needed a simple place to stay for a business trip. Got the job done! Bed was comfortable. Room was spacious.
Stayed in March 2023
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