7210 Blue Heron Place, Carlsbad, CA 92011, United States
#9 of 50 hotels in Carlsbad
Guests' ChoiceBased on 31 hotel reviews
9.1Cleanliness
9.4
Comfort
9.2
Location
9.2
Facilities
9.0
Staff
9.4
Value for money
8.6
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 5 November 2023
Michael
United StatesEXerything
Stayed in November 2023
Reviewed: 24 October 2023
Nancy
United StatesOutdated room furnishings and no streaming services on TV
Excellent location. The room was outdated but all the staff were exceptional.
Stayed in October 2023
Reviewed: 19 June 2022
Jane
United Statesbar/restaurant beside the pool. we sat there for a drink and bite to eat. it was quiet but no one came near us. we entered from the pool area. I went to one last one of the female waiting staff and she said I needed to go check in and when I did, it was her who checked me in and she said that sometimes people just sat there to relax so they didn’t tend to ask them if they wanted food or anything which I found really strange for a 5 star hotel. in general we felt like an inconvenience. she had long brown hair and glasses. I noticed later she was one of the waiting staff to leave and sign ask the table beside us to close out and open up a new tab with another waiter. as a European I find this really inappropriate because the staff should not be relying on tips, they should be paid a wage that does not mean that it falls on the customer to subsidize poor pay.
beautiful property. flowers were gorgeous. Miguel one thing f the concierge team members was amazing.
Stayed in June 2022
Reviewed: 21 May 2022
Jonathon
United StatesWonderful staff
Stayed in May 2022
Reviewed: 25 August 2021
David
United StatesNot many towels when we arrived but they brought more right away.
The facility and room were excellent. Staff was very accommodating.
Stayed in August 2021
Reviewed: 5 April 2024
Alireza
United StatesThere was an issue with the room toiled from the first day. Over our 4 days stay they sent an engineer every day, said it is fixed, then the same issue. The only thing that changed was the person that they were sending, it started with the engineer, then the manager of engineering and then their director. After all of this, I got this message on the last night: “ Good evening Mr. … ! We would love to offer a bottle of wine to settle in for the evening as a gesture, may we deliver red or white wine?”
Kids loved the swimming pool.
Stayed in April 2024
Reviewed: 5 March 2022
Antonio
Spainvery poor services for food. we arrived to at 7pm and wanted to eat and although the restaurant was 10% full we were told that we couldn’t eat in the restaurant due to staff shortages. very poor service
great location
Stayed in March 2022
Reviewed: 1 June 2021
Angela
United StatesThe bed sunk in very bad to the point my husbands said he was going to sleep on the floor. They added a mattress topper which helped, not much. End of the trip husband said worst bed he ever slept in and he slept at some $50 motels before. We also ordered in room dining, pasta was horrible, over cooked. We barely ate it. sent feedback. Also if the room is near the pond, 5:30am this obnoxious bird chirps for about 30mins so if you have kids beware, told them about this too did not say anything about it. Not coming back. We will try Omni next time.
The staff was very nice and rooms are spacious
Stayed in May 2021
Reviewed: 22 September 2022
Anonymous
FranceThey couldn’t check me in until 5:00 which at a high end expensive hotel it’s frustrating. Also check out is 10:00, that is early.
Felt safe, felt like home.
Stayed in September 2022
Reviewed: 21 October 2023
Shirley
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 18 September 2023
Gostaryfard
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 11 August 2023
Lara
United Arab EmiratesThere are no comments available for this review
Stayed in August 2023
Reviewed: 5 August 2023
Lauw
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 21 July 2023
John
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 17 July 2023
Brett
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 6 July 2023
Phyllis
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 27 June 2023
Paulo
CanadaThere are no comments available for this review
Stayed in June 2023
Reviewed: 26 April 2023
Tracy
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 6 February 2023
Don
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 12 October 2022
Jimmy
United StatesThere are no comments available for this review
Stayed in October 2022
Reviewed: 13 September 2022
Barry
United StatesThere are no comments available for this review
Stayed in August 2022
Reviewed: 1 September 2022
Katina
United StatesThere are no comments available for this review
Stayed in August 2022
Reviewed: 18 July 2022
Laurie
United StatesThere are no comments available for this review
Stayed in July 2022
Reviewed: 28 March 2022
Jessie
United StatesThere are no comments available for this review
Stayed in March 2022
Showing 1 – 25
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