191 Sutter Street, Financial District, San Francisco, CA 94104, United States
#13 of 220 hotels in San Francisco
Guests' ChoiceBased on 505 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.6
Value for money
8.5
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End of dialog contentReviewed: 3 March 2023
Cristiano
Brazilbathroom
yes
Stayed in February 2023
Reviewed: 2 March 2023
Melissa
United StatesThe bathroom was a bit small
Great location, very friendly and knowledgeable staff that gave us awesome recommendations around town. Were able to upgrade our family of 4 to a larger room which our teenager really appreciated! Love the hosted happy hour at night and the hotel felt safe and comfortable.
Stayed in February 2023
Reviewed: 27 February 2023
Jin
United Arab EmiratesThere was no restaurant located within the hotel that was operating so we had to leave the hotel for breakfast options.
The hotel was located right in the heart of downtown San Francisco right next to the Crocker Galleria. There was a very pleasant rooftop garden for hotel guests to explore. My room was very quiet even though it was in the city centre. There was free coffee and tea available in the lobby in the morning as well as a special happy hour from 5 to 6 pm every evening for drinks. Staff were always very friendly and helpful.
Stayed in February 2023
Reviewed: 23 February 2023
Angela
United StatesEverything was perfect.
Beautiful hotel, great staff and excellent service.
Stayed in February 2023
Reviewed: 21 February 2023
Harold
United StatesWi-Fi could've been better.
Complimentary coffee in the morning and adult beverages in the evening.
Stayed in February 2023
Reviewed: 7 February 2023
Muro
United StatesThe rooftop Garden was such a relaxing area to walk around,take pictures, or read a book,etc.
The wine hour is an incredible feature to have. The staff were attentive towards every need, and had genuine attitudes. They are all hard workers I enjoyed there assistance even if I only stayed for the weekend.
Stayed in January 2023
Reviewed: 6 February 2023
Alfredo
United StatesThere was some loud construction across the street early in the morning but that’s out of your control.
I loved the drink hour and the staff all told my girlfriend happy birthday(that was the reason for us traveling). The staff were all amazing!
Stayed in February 2023
Reviewed: 27 January 2023
Annalisa
United StatesWe loved everything!
The location of the hotel was superb. A great location for walking to restaurants and shopping. The staff was warm, friendly and accommodating.
Stayed in January 2023
Reviewed: 1 January 2023
Linda
United StatesWell someone pulled the fire alarm and that wasn’t fun…although not the fault of any of the staff.
Great location next to BART and close proximity to restaurants. loved the happy hour between 5-6 pm and the staff was wonderful. Rooms look recently redone and lots of space. nice size bathrooms too. Would definitely stay again!!
Stayed in December 2022
Reviewed: 23 December 2022
Allison
United StatesNot much
Classy boutique hotel with friendly accommodating staff. Super close to Bart station and location great with cafes, restaurants close by
Stayed in December 2022
Reviewed: 3 December 2022
Daniel
United StatesNo continental breakfast
perfect location.
Stayed in December 2022
Reviewed: 1 December 2022
Scott
United StatesN/A
Very affordable, convenient location.
Stayed in November 2022
Reviewed: 14 November 2022
Jiyeon
United StatesThe only downside was that the bathroom door being somewhat transparent and if one of us had to go to the bathroom, we would wake up the other person.
It was my first time staying with them and the staff made me feel very welcome. Loved the modern interior of the room and how clean it was. The location is perfect with a lot of restaurants to choose from. It was a wonderful experience and I would definitely come back.
Stayed in November 2022
Reviewed: 13 November 2022
Marine
FranceNo breakfast in the hotel and this was not mentioned on Booking
Location
Stayed in October 2022
Reviewed: 12 November 2022
Jaisal
United Statesnone
location, ambiance, coffee, wine tasting
Stayed in November 2022
Reviewed: 7 November 2022
Nikki
United StatesNone
I appreciate the friendly and respectful staff from the lobby upto the people who were serving us during the happy hour, the coffee, free still water , I like the spacious bathroom, the large closet, good & safe location , and the quietness in the hotel possibly they have noise cancellation.
Stayed in November 2022
Reviewed: 6 November 2022
Katarzyna
PolandWonderful hotel, great location and very friendly staff.
Stayed in November 2022
Reviewed: 19 October 2022
Sarah
Canadageneral ambience
Stayed in October 2022
Reviewed: 18 October 2022
Vince
CanadaBit loud in the morning with all the traffic but to be expected when staying downtown in a major city. Wish they had a breakfast meal option.
Location was excellent, right downtown and one block from BART station. Rooms were well decorated and very clean. Hotel staff were exceptional, with special thanks to our front desk attendant Jimmy who went out of his way to make our stay enjoyable
Stayed in October 2022
Reviewed: 17 October 2022
Nicolas
AustraliaThe hotel was on a busy corner and the traffic could be quite noisey, even overnight.
The room was well furnished, a good size and the beds were very comfortable. The hotel was conveniently located, with good access to public transport, food and attractions. The staff were very friendly and attentive.
Stayed in October 2022
Reviewed: 14 October 2022
Diana
SwitzerlandReally good location and comfy room. Super nice staff at the reception.
Stayed in October 2022
Reviewed: 12 October 2022
Caroline
United Kingdomthe only thing is the location which you obviously can’t change, it meant your food choices were limited and you had to walk a little further
lovely hotel, great rooms, fabulous staff. we had a wonderful stay at the galleria, the staff couldn’t have been more friendly and helpful. the five o’clock wine time was also a little treat especially in a city which is so expensive.
Stayed in October 2022
Reviewed: 12 October 2022
Brittany
United StatesThe room and bathroom was much much smaller than any pictures. Also, it’s in the financial district and most things are closed on the weekend. However, shopping stores were near and open!
The room was nice and came with a refrigerator. There was a microwave on the 5th floor and water and ice in the 7th. Very close to the BART and busses!
Stayed in October 2022
Reviewed: 11 October 2022
Mario
United Statesdesign and location!
Stayed in October 2022
Reviewed: 5 October 2022
Magdalena
NetherlandsMinor thing - no sockets next to the bed
Location is great, the hotel itself is beautifully designed and so tastefully decorated. It has probably the comfiest beds I ever slept in in a hotel. The staff went out of their way to help and improve my stay. Truly going the extra mile!
Stayed in September 2022
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