191 Sutter Street, Financial District, San Francisco, CA 94104, United States
#13 of 224 hotels in San Francisco
Guests' ChoiceBased on 509 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.6
Value for money
8.5
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End of dialog contentReviewed: 3 June 2024
John
United StatesRooms were a bit small (2 rooms for 3 adults, 3 teenagers and one 5-year-old) but the staff was able to give us two rooms next to each other, though not adjoining.
Location, location, location. . . Plus the staff was friendly, efficient, and accommodating. My wife and daughter were impressed with the style, character and ambiance of this restored historical hotel. In fact, they can’t wait to return to the Galeria Park and spend a few days exploring the neighborhood and enjoying all that the hotel has to offer.
Stayed in June 2024
Reviewed: 2 June 2024
Katie
United StatesGreat location, close to Ferry Building/ Embarcadero; great coffee (Illy espresso machines in rooms and Equator coffee in the lobby)
Stayed in June 2024
Reviewed: 31 May 2024
Christine
United StatesThe hotel employees put the most effort into our experience. They provided free drinks and also upgraded our room to a suite because it was my birthday. They truly made my experience amazing, and it was a great stay overall.
Stayed in May 2024
Reviewed: 30 May 2024
Sally
United StatesNothing
Close to our son and very comfortable
Stayed in April 2024
Reviewed: 20 May 2024
Guisselle
United StatesThere isn’t much negative that I can say besides the fact that we called valet a few times and there was no answer.
Very nice property, well maintained and clean. The hotel also has a complimentary happy hour from 5-6p. They serve their signature martinis, red or white wine which was a nice surprise.
Stayed in May 2024
Reviewed: 29 April 2024
Salman
United StatesPerfect in every aspect!
Stayed in April 2024
Reviewed: 29 April 2024
Jurisdr
LatviaLocated in the finance district, several good breakfast places in walkable distance. Fishernas Wharf only 10 minutes by Uber.
Stayed in April 2024
Reviewed: 26 April 2024
Xinran
FranceThe staff was very friendly and helpful Very good location in central Financial district
Stayed in March 2024
Reviewed: 20 April 2024
David
United StatesEverything was great
Staff and cleanliness
Stayed in April 2024
Reviewed: 8 April 2024
Luke
United KingdomLovely vibe, staff were great. Happy hour and coffee were welcome. Bed and the size of the room were super
Stayed in April 2024
Reviewed: 8 April 2024
Andri
Indonesiawater refill station should be at every floor
the staff service is excellent. Mira helps us a lot with information during our stay.
Stayed in April 2024
Reviewed: 26 March 2024
Kerensa
AustraliaThe hotel is warm and modern, with wonderful staff. I love the afternoon drinks in the foyer in front of the fire - a lovely personal touch.
Stayed in February 2024
Reviewed: 11 March 2024
Richard
NetherlandsThe room (at street side) are a bit noisy. The fact that there is no restaurant in the hotel was not great, but many options in the neighborhood.
Great central location close to restaurants and shops. Hotel was nicely decorated and the rooms were very spacious and clean. Reception personnel were extremly friendly
Stayed in March 2024
Reviewed: 26 February 2024
Kirsten
United StatesSTREET NOISE WAS TERRIBLE!! There was a horrible banging at 3am that woke me up and did not cease. Although this is not necessarily the hotel's fault, colleagues at another hotel did not hear this, presumably because it was better insulated. Visitors staying at the hotel just need to know this. The hotel should provide hear plugs - or guests should know to bring their own - advisably soft, noise-canceling ones.
The hotel is beautiful and very historic. Great location as far as walkability to the Embarcadero and accessibility to the financial district. The "sipping hour" every night is very fun. Staff was wonderful. Bed was comfortable and I always love when a robe is provided.
Stayed in February 2024
Reviewed: 26 February 2024
Taylor
United StatesLoved the location-a block from the BART Montgomery Station! They allowed us to check-in at 9am! The lobby is so warm and inviting, with a beautiful fireplace! There was a happy hour with free martinis! The beds were so comfortable + black out shades made for an easy morning! 10/10!
Stayed in February 2024
Reviewed: 6 February 2024
Sakthithasan
CanadaPricy for what we get, compared to other hotels around the area.
Great location. This place is completely fine for a solo traveler. Upgraded rooms and facilities. Clean and well maintained.
Stayed in February 2024
Reviewed: 5 February 2024
Karen
United StatesNo microwave in room and water took a long time to warm up.
Umbrellas in the closet!!
Stayed in February 2024
Reviewed: 4 February 2024
Kathy
AustraliaNo restaurant when we were there. Very noisy room due to street noise.
Well located , near ferry terminal, transport etc. Probably not the best location for a tourist as a lot of stuff starts from the wharf. Staff were very obliging to our early arrival.
Stayed in February 2024
Reviewed: 27 January 2024
Brent
United Statessome stains on couch and floor, could hear other guests pretty easily not much noise isolation wifi was throttling to really slow speeds, had to use VPN to get around throttle to do work
nice staff, housekeeping went above and beyond
Stayed in January 2024
Reviewed: 20 January 2024
Karen
AustraliaBathroom was small, valet parking was expensive.
Clean and comfortable. Staff were friendly and afternoon drinks were great.
Stayed in January 2024
Reviewed: 20 December 2023
Anonymous
GermanyBeds (queen) were a bit small, but comfortable. Rooms were on the expensive side, but apparently San Francisco was very busy during the period we stayed.
Very centrally located. Rooms were clean, albeit a bit small for a family of 4. Hotel staff were helpful. We switched to the suite (at a reasonable price charge), which was much better. A cafe is located directly next to the hotel for basic breakfast (coffee, croissants etc). The hotel also offers coffee and tea (for free) in the mornings, and wine/martinis (also free) in the evening!
Stayed in December 2023
Reviewed: 29 November 2023
Michael
United KingdomStaff
Stayed in November 2023
Reviewed: 24 November 2023
Yunuen
United StatesNothing, everything was perfect
Beautiful place, nice room
Stayed in November 2023
Reviewed: 12 November 2023
Kardam
CanadaNothing
Amazing
Stayed in November 2023
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