Wasn't aware there was a $50 extra charge for my dog, but since I had already booked my stay, I had to pay.

Pet friendly and very accommodating. Staff was very helpful. Was able to order dinner from their restaurant.

Stayed in June 2023

I failed to see when I booked the room that the whole property is pet-friendly. The Hilton told us they do try to keep the 1 st floor to pet area. Our room was located on the 3rd floor. The room furniture was covered in dog hair.

We was at a conference located at the Cadence conference hall. It was so convenient.

Stayed in April 2023

great location

Stayed in April 2023

Room was not supplied well, furniture damaged, bedding old, pool out of order.

Staff was very friendly and lobby was nice.

Stayed in April 2023

The beds were too hard. We were under the impression breakfast would be included. Parking was not adequate.

Breakfast was not included in the room but was excellent.

Stayed in March 2023

Dirty room. Uncomfortable beds

The room wasn't the best. The room darkening shade was missing so the room was bright. The bathroom sink was cracked. The room seemed dirty.

Stayed in March 2023

The room was freezing upon arrival and it did take awhile to get warm.

Brittany at the front desk was absolutely amazing. She was super helpful and very accommodating. Also the young lady helping to prepare breakfast was very kind.

Stayed in March 2023

The bed was hitting the wall every time I moved we had to put a towel behind it. The refrigerator was making humming noise we had to unplug it. the heat didn’t work when it was below 50 F outside and we had the room setup for 73 and still blows cold air. Breakfast advertised on booking for $11ish but the hotel will charge $9.99 for continental and if you want eggs you have to pay $15 per person. overpriced and way less value for the money.

location was good for our porous, it was right next to the center where my daughter had her competition.

Stayed in February 2023

Still surprised garden Inns do not include breakfast. Springhill, Drury and others do.

Stayed in February 2023

nothing it was great

very friendly staff

Stayed in January 2023

The fact that over a three day stay, I had to go to the front desk every day, extra towels, more toilet paper, more Kleenex for the room. I’ve learned from previous stays at The Hilton Garden that I need to bring my own Kurig pods, they will only give you two extra at the front desk. I find it very disappointing that a “Hilton” would be this cheap. I paid for three people in our room, two cups of coffee each and they will only give two extra a day per room. I would pay more for a room with daily maid service, if only to change towels, trash and refill necessities, not making the bed…I can do.

The breakfast food was amazing. I could tell it was cooked with intention, the intention of southern friendliness and charm. The staff in the restaurant were above and beyond with friendliness from the second we approach through the last second when we departed. They made us, a family of five from age nine to 65, feel like we were the only customers they we’re going to have all day and that they were going to do everything to make us happy. And they did.

Stayed in December 2022

good location cocktails were great fireplace gave a warm feeling. The breakfast and staff were just over the top

Stayed in December 2022

nothing really

location to venue and restaurant

Stayed in December 2022

Leaving!

Everything Marvellous place, brilliant friendly staff

Stayed in October 2022

Rooms needs deep cleaning of carpet or replacing.

Great!

Stayed in September 2022

Bed was too firm for me. I have arthritis and back trouble really bad. Otherwise everything was great!

Next to arena where concert was. We could walk to show. Eating places within walking distance.

Stayed in August 2022

Nothing. Everything was great.

Everything was great. Staff was very professional and the hotel was very clean.

Stayed in August 2022

The staff took over 20 minutes to get me and my wife checked in because no one was at the front desk, then the hot tub was out of order and online it says nothing about it being out of order, which was the biggest reason why I chose the Hilton because it was me and my wife's Anniversary so i am not happy about that. The room was dirty, the fridge leaked and was rotting the cabinet, the front desk would not answer the phone when we needed something which is totally unacceptable, also they said we had to pay for breakfast even though I paid $450 for 2 nights I just can't understand why they did us this way, I mean not even a military discount? I have been in the military for 11 years and I have been in foreign countries that had better hospitality than what the Hilton had to offer! It's just absolutely disgusting to me.

The location was perfect and that was it.

Stayed in August 2022

haven't been in a mote for awhile and things have changed since covid. things we needed to know-like the $75 charge for extras whether we needed them or not-was not explained. The fact that housekeeping didn't come unless asked wasn't explained and when we asked about it, we were shown a sign on the wall...in small print. Twice in 3 days we went for coffee in the lobby and it was empty. We had to go to the desk to tell them.

Stayed in August 2022

My air conditioner was leaking and the floor was wet.

It was clean and the staff was friendly.

Stayed in August 2022

dirty rooms, bed bug on pillow, little assistance from staff

location

Stayed in June 2022

The condition of the rooms, they were tired and worn.

Breakfast was fine, location was great. Staff were great. The rooms were tired and worn, both tubs were disgusting.

Stayed in July 2022

Everything was great

Everyone was so friendly and helpful.

Stayed in June 2022

The rooms maintenance was horrible. The toilet wouldn't flush very well, and when it did it made a terrible squeal...tv didn't work, door was hard to open, carpet needed cleaned

The free coffee..

Stayed in June 2022

Dirty carpet and just somewhat of a cheap feel. We were over charged at check in. The pool is tiny.

Stayed in May 2022