Nothing

Classy hotel

Stayed in August 2021

The beds were on the soft side.

Good location. Great restaurant on site.

Stayed in July 2021

It is a lovely hotel. Our grandchildren loved it

Stayed in June 2021

The Air Conditioner unit in the room was exceptionally noisy all night.

Everything else ❣️

Stayed in June 2021

You received a $7.00 vocher to use at the coffee/cafe shop next door. The choices and the food was good there. Also ate at the restaurant in the hotel which was excellent. The staff was very helpful in helping us with the tours. Very near the Andrew Johnson birthplace which was excellent. Would highly recommend the hotel.

Stayed in June 2021

Didn't want to leave.

Close to everything we had to do while in Greeneville Rooms are just cozy and extremely comfortable. Very Clean. Go say hey to Tim at the bar. Thank you we will be a repeat customer.

Stayed in June 2021

We were given a voucher for breakfast but was not told where to go. We had to have our key reset every time we left the room. It was more of a hassle than a pleasant stay

The room was large and the beds were extremely comfortable

Stayed in June 2021

No bar or restaurant on a Monday Air con was very noisy

Clean

Stayed in May 2024

The bathroom sinks don’t have any counter space so having a small bathroom table or shelf of some sort would be helpful.

I like the coffee voucher for the shop in the building and love the building.

Stayed in February 2024

Beds were very soft. Too soft. And all hall noises could be heard under the door.

Always like the ambiance. Classic older hotel

Stayed in November 2023

Breakfast was quite basic. If it could be served I the restaurant would be better, so people could use the tables and chairs

Good, historical hotel, everything was clean and the staff was very nice.

Stayed in September 2023

Internet was impossible to use. Had to checkout early morning to get to a McDonalds to work. It's a problem for anyone that has to work.

Nice ornate property; easy parking; friendly staff.

Stayed in August 2023

AC loud and created drafts when blowing. TV small for size of room. Exercise room equipment marginal. No working TV in exercise room.

Good dinner Restaurant.

Stayed in July 2023

Hole's in bedsheets and curtain. Bartender was rude first night as we checked in. My husband wanted to get us a beverage to carry to room and he would not serve him due to not having a dress shirt on. I had just paid for a week stay spending $1181.00 and was not happy about not being able to purchase drink for room. First night of stay found food on floor of room. Bathrooms in room were not cleaned properly my whole stay had to have them come back and do them.

The staff at front desk was pleasant.

Stayed in September 2022

everything

Stayed in August 2022

Room not great, quite small and dated. Like a British 3 star in need of renovation which was disappointing given the cost. Connecting door to next room meant I could hear everything going on there. View over roof was uninspiring.

The lobby looks amazing. Restaurant is good with a real Old Southern vibe, and bar has a good atmosphere and great bartender which is just as well because it's the only bar in town. Staff in hotel, restaurant and bar were lovely, parking good, room was clean. Breakfast voucher to spend in attached coffeeshop, good breakfast bagel.

Stayed in June 2022

There was a wedding booked at the hotel. Unable to eat at Brumbley’s which is a must do. Had to eat Taco Bell :(. I booked our room over two months in advance. it would have been nice to know that they had this wedding planned and the reception was two doors away from our room. Not to mention the AC didn’t ever cool the room. Room temp stayed at 74. It was a rough stay.

I love this hotel.

Stayed in June 2022

The room had one chair. The floors squeaked like crazy so you heard every move the people above us made. The beds must have been 50 years old. They were extremely uncomfortable. The windows are sealed shut so there is no way to get any fresh air.

Breakfast was fine because it was at a small cafe attached to the hotel. The hotel provided $7 vouchers that could be used. The little cafe had a good selection of breakfast food. BUT they aren’t open on Sunday and there is virtually nothing else near the hotel.

Stayed in May 2022

The bathrooms are showing their age with missing grout and caulk sloppily applied. The bed was HORRIBLE!! A very firm memory foam mattress that had no give to it. The most uncomfortable mattress I have ever slept in.

The location was great and the lobby was beautiful. The staff was friendly and very helpful.

Stayed in March 2022

This was the last stop on a daylong trip across East Tennessee to Christmas shop in small towns to support the local economy. The hotel has a highly rated restaurant and bar and we originally planned to cap the night off with a nice meal and a few drinks. When we arrived around dinner time we were told the restaurant and bar were closed due to a special event (wedding). No room service or other accommodations. We had no notification of this and there is literally nowhere else walkable to get a decent meal downtown Greeneville. Ended up having to go to the grocery to pick up a bottle of wine and order Uber Eats to deliver Thai takeout. A bad ending to an otherwise good day.

The property is a nice, nostalgic hotel. The facilities are worth the visit.

Stayed in December 2021

I am extremely disappointed and totally dissatisfied with my stay at the General Morgan Inn in Greeneville,TN. We arrived on Wednesday evening as scheduled and much to my surprise was told that there would be an extra charge of $50.00 for incidentals. I asked what that was all about and the lady at the front desk was not clear as to what it was for. I asked about the hotel restaurant and was told first of all that there was no room and secondly that it would be closed on Thursday and Friday. This was never told to us either at the time of the reservation or any time thereafter. To add insult to injury, housekeeping has not shown up in our room for either Thursday or Friday. When I initially called on Thursday afternoon inquiring as to why the room had not been attended to,I was told that it was because it was Thanksgiving and that it would be taken care of on Friday. Here we are at almost 5:00PM on Friday and still no one has shown up. I once again called the housekeeping extension and this time was told not only that it was because of Covit but if I wanted the room attended to, I had to request it. Of all the hotels I have stayed at in my lifetime around the world, that is the most ridiculous excuse I have ever heard. To say that I am disappointed with this trip is an understatement and demand restitution for undelivered services commonly received with a hotel of this nature and at the price they have charged. Thank you

Breakfast came in a bag along with vouchers to a local coffee shop. NOT ACCEPTABLE.

Stayed in November 2021

The fact that it is a historical property.

Stayed in September 2021

very small room

closest to the fairgrounds

Stayed in October 2021

The hotel bar/ restaurant was closed and there was nothing else close. The breakfast was just muffins and juice, coffee and yogurt.

Stayed in September 2021

Even with Covid, they didn't attempt to clean the room more than once during our stay. The staff was very unfriendly and did little to resolve any concerns. There was a wedding reception with a live band. The noise level was horrible and they were loud until way after 12:30am. Several people complained yet staff just rolled their eyes and shrugged. The surrounding area is dead, no shops or restaurants.

The hotel is beautiful and the beds were comfortable.

Stayed in September 2021