The table that functions as desk is a bit small. The bedroom needed more light. The coffee maker was not working properly. The glass carafe did not appear to be the original, so the dripping system did work as it should, causing spills. In the end, it broke down entirely! I stayed a month and in that time the trash and the recyclables chutes only worked once.

The location is excellent: close to public transportation, a supermarket, a shopping mall, coffee shops, bars and restaurants. The building has many amenities. Im particular, I appreciated the co-working space. The unit is nice, clean, modern, cozy

Stayed in February 2024

location and good guest service

Stayed in April 2023

At the time of booking, the pictures of the property were different compared to the actual property. According to the picture, the property was located just adjacent to the Pentagon shopping center, but the actual building was far away from the fashion center. We took it as professional misconduct.

Stayed in January 2023

the rooms was not completely cleaned when we arrived. also, the bed was not an actual bed. not sure what the mattress was, but very uncomfortable.

convenience and capacity (activities for kids, work/meeting area, and plenty of room in the apartment. location was perfect.

Stayed in November 2022

“global luxury suites” staff all seem very millennial, hard to talk to them, they eventually answer emails. most people in the building are long term renters.

location. nice rooftop view of city. my kiddo loved the outdoor pool. gym nice

Stayed in July 2022

Bathroom readiness wasn’t good and the cleaning of the apartment was not acceptable to me and my family

Stayed in August 2022

The master bed was not very comfortable. The frame was missing a base so slightly uneven. The bed was extremely creaky. Each time you moved it made significant noise.

Great location for touring DC. Easy access to Metro, grocery store, coffee shops and restaurants.

Stayed in August 2022

People and their harassing behaviour. Numerous urgent emails that I needed to reply immediately to avoid any fines. In my 3 nights stay I spend most of my time replying to their emails and uploading various documents multiple times. I was asked to upload the pictures of both sides of my credit card multiple times even after my card was charged for full amount. I was charged for the parking but the parking was not available so I had to park my car in some other building. Overall, the staff and the people I was dealing with were highly incompetent and harassing. I have travelled to more then 60 cities in NA, WE, and Asia but never had such a bad experience. I may not use booking.com in future. This apartment appeared in the list of hotels which was misleading and we ended up there.

Location and overall apartment quality

Stayed in May 2022

the bed and the bedroom the bed was terrible!! wonky, creaky and not good quality bedroom very claustrophobic (no window)

clean, extra room for working, eating, chatting. good location. close to metro great as a base to explore!

Stayed in May 2022

the shower didn’t have a lot of water pressure bc the water was coming out of the bottom. And the shower curtain was dirty

We got a nice view, it was clean and comfortable.

Stayed in May 2022

Apartment was not ready at check in time. Had to wait more than 3 hours. Taked to Global Luxury Suites 3 times - they did not help at all. Will never stay again with Global Luxury Suites again for that reason.

Very nice apartment.

Stayed in April 2022

Minor issue, but there was an exhaust fan in the kitchen that was running constantly. Not loud but just a little annoying.

The gym was awesome. It was open, masks optional for vaccinated and mandatory for unvaccinated. Apartment was exactly like Air BnB experience plus had access to all amenities.

Stayed in October 2021

The wifi broke down twice.

Good location (close to wholefoods and malls etc); Nice view; Spacious and clean.

Stayed in September 2021

Nothing, went smoothly

easy process

Stayed in August 2021

New, clean, great amenities, spacious layout, close proximity to public transport, DC.

Stayed in July 2021

global Luxury Suites had us wait 4 hours for someone to bring the key to our unit. their customer service was NoN-responsive for 2 hours. customer service is HORRIBLE.

location

Stayed in January 2023

Dealing with Global Suites! They are still sending me emails asking for credit card authorization after we have left!!

I did not receive the check in email with the necessary codes to access the box with keys. Thank goodness for the concierge who helped us check in. Pool and gym are very nice and the location is great for exploring DC

Stayed in August 2022

bad hygiene

great location

Stayed in March 2022

There is some low traffic noise from the freeway. However the alarm clock is equipped with a white sound feature that masks the problem There are not a lot of great dining places we found.

extremely clean and modern. The bed was actually a king size. the location is easy to travel from by car for sightseeing. it is a short walking distance from Whole Foods and Costco and other stores are a very short drive. Having a washer/dryer in the apartment made our stay much less stressful The Wi-Fi was excellent. The area around the apartment is also full of new construction and felt very safe for walking or morning run.

Stayed in April 2022

I travel to DC a week, every month. This reservation was atrocious from the minute I pressed 'reserve'. What a mistake! DO NOT STAY HERE. They are completely hands off & extra fee friendly. They expect YOU to be the check-in crew, the maintenance person, the security guard & the cleaning staff; AND they charge YOU to do these roles after they've judged your work. No one will respond directly if there are any issues. They will excessively blow up your email with multiple automated emails, giving you tasks to do. To ensure they are as hands off as possible & make it very clear that you will be charged EXTRA fee's if they aren't satisfied with how you do everything & follow their instructions on how to be there. Not how to be a guest, how to be in their space. Without your consent, they will charge your card. Regardless of how they did their job. It was HORRIBLE and I wish I could get a FULL refund. But no one will acknowledge or respond after my card was charged. So I figured someone should know and hopefully save their money. I'd recommend SEVERAL other establishments over this one.

I could not load anything on their crap software & I tried several times from the minute their automation emails began, prior to arriving. After immediately emailing the company 'directly', expressing my issues, I received no response. Just kept receiving pushy automation emails to complete what I was having issues with. So I reached out & nothing. No response, no help, nothing. But I was able to continuously confirm what time I would be arriving at 4pm(3 separate times mind you). After finally getting my documents to load the day before I arrived, I received no pin to the locker in which my keys would be. I was extremely deterred from bothering the concierge with anything and had strict instructions to figure it out myself. Well I was very nice to the concierge, who in turn was nice to me and did a few extra tasks to locate my pin to get my keys to the apartment at 4:10pm. I got to the room and there was a lamp in pieces leaning in the corner of the living room. Then upon looking around, the sink wasn't draining in the bathroom. I went around to turn some lights on & I discovered 3 out of 4 lights DID NOT WORK. The only one that did turn on, had half of the bulbs missing from it and flickered, the whole time. Another had puppy bites through the cord(found a chewed up puppy bone under the couch) to confirm the marks. Fun. Glad I didn't electrocute myself on that one. Hours after I checked in, I received the pin to the locker. sigh. And that was just the first evening. Nothing got fixed quickly. Everything is through a third party company, not doing at all well at managing these rentals in the apartment building. One of everything, God forbid that company trip allow you more than the bare minimum for your business, time & energy. Absolute waste.

Stayed in April 2022

Did not have meal service.

Stayed in November 2021

N/A

The ease of everything.

Stayed in November 2021

- Too many dogs - It wasn’t as clean as expected - We could hear the neighbor’s every move ( thin walls ) - One of the employees were very rude - no housekeeping - The parking wasn’t included in the overall price - too pricy

It’s location.

Stayed in August 2021

comfortable layout , comfortable , new, excellent amenities, close to everything, homely

Stayed in July 2021