Reviews of Global Luxury Suites at Downtown Mountain View 4 stars
1720 El Camino Real, Mountain View, CA 94040, United States
#20 of 20 hotels in Mountain View
Guests' ChoiceReview score
Based on 24 apartment reviews
6.8Score breakdown
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Cleanliness
8.7
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Comfort
8.3
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Location
8.1
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Facilities
8.0
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Staff
6.3
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Value for money
7.0
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Free WiFi
8.1
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Showing 1 – 24
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Reviewed: 18 October 2022
Mercy
Zimbabwe6 reviews2 helpful votes8.0“Check in very difficult but once we figured things out it was marvellous. I would stay here again.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
Getting into the building was an absolute nightmare!!! We didn't receive proper entry instructions until a few hours before our arrival which was really awkward since we came in on a 10 hour flight. The address of the building is deceptive because we actually ended up in the building next door so the package that we had sent by courier actually got lost. We had no idea where to collect mail and there is nobody to ask anything about anything. Took 3 days to figure out where to throw the trash. The FIVE different sheets of instructions about what is not allowed in the premises was very intimidating. $600 fine for this or $200 fine for that... it was difficult to just relax and enjoy the space. Instructions for using the TV system were not very clear... ended up hardly using it at all.
The location is ideal for visitors to the area - major shops and dining options easily accessible. The property was very clean and well appointed with everything we needed for a comfortable stay.
Stayed in September 2022
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Reviewed: 27 August 2023
Edgar
Gibraltar52 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Water pressure
Everything was fine but the water pressure was almost non existent
Stayed in August 2023
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Reviewed: 27 August 2023
Edgar
Gibraltar52 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Water pressure
Everything except the water pressure which was almost non existent
Stayed in August 2023
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Reviewed: 14 June 2023
Jay
South Africa9 reviews5.0Passable- • Business trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Street traffic noise
Accommodation
Stayed in June 2023
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Reviewed: 7 February 2023
James
United States2 reviews2 helpful votes2.0“Never again”- • Business trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 3 nights
Such a mess. I booked and paid for a different property. They called day of arrival and said that the property I paid for was double booked. They moved us to a different property about 2 miles from the one I paid for assuring us it was comparable. They offered us early check in at alternative property...THAT DID NOT HAPPEN. Called multiple times to get access to unit, talked to 4 people, all assuring us we could get in....NOTHING. Finally allowed access at 330 pm when promised 10 am. Train noise all night. Car noise all the time. Would not stay again
Parking
Stayed in February 2023
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Reviewed: 8 September 2022
Yoko
Japan4 reviews1 helpful vote5.0Passable- • Leisure trip
- • Family with young children
- • Deluxe Apartment
- • Stayed 13 nights
Communication was really poor and never smooth. I felt like I was always chatting with a robot. Each time I send a request or inquiry, I got tons of auto replies and never the reply I wanted, which was really frustrating. The laundry machine was placed right next to the bed, which made a huge noise... There was a nice family-size dishwasher but there were only minimum number of glasses, cup and dishes so I needed to wash them after each meal, meaning the dishwasher was useless. Overall, i felt that the entire service, facility was just for business and didnt feel any courtesy.
Stayed in August 2022
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Reviewed: 28 June 2022
Ofer
Israel4 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 4 nights
I did not receive any invoice by mail. I had to call your billing dept to get the invoice.
Stayed in June 2022
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Reviewed: 19 February 2022
Anonymous
United States1 review5.0Passable- • Business trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Poor service and staff. Do not approve one hour later check out. After check out can’t access to the garage door and Waiting to get response from customer care department and never hear back or receive any phone call back to solve the issue.
Nice Cozy place.
Stayed in February 2022
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Reviewed: 23 November 2021
Ashley
United States11 reviews2 helpful votes9.0Superb- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
that there I no parking besides the one they give you
that they were basically apartment and you had to check in check out on the app.
Stayed in November 2021
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Reviewed: 13 November 2021
Donna
Singapore3 reviews4.0“never again”- • Leisure trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
I couldn’t access the property as no fob was left I was outside calling the hotline trying to get into building to be asked if it was urgent 😤
location convenient
Stayed in November 2021
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Reviewed: 31 August 2021
S
China40 reviews3.0Poor- • Leisure trip
- • Couple
- • Deluxe Apartment
- • Stayed 12 nights
- • Submitted via mobile
No on site service and 800 emergency number does not answer at all.
Everything new and clean.
Stayed in June 2021
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Reviewed: 29 August 2021
Michael
United States3 reviews1.0Very poor- • Business trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
The coordination for checkout was terrible and the prompt on the website told me to leave my keys on the counter and depart. I am now locked out of the parking garage and my vehicle. The elevator will not allow you to leave the floor to get to the parking garage. I would never stay here again and I would never recommend staying here. It is a logistical nightmare to try and get checked in and checked out. Absolutely not worth the time and effort. I should’ve just stayed at a regular hotel.
Location
Stayed in August 2021
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Reviewed: 20 August 2021
Richi
Argentina7 reviews5.0“Our apartment was extremely noisy as it overlooked El Camino. It was difficult to sleep”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Noise. Difficulty to contact guest services. They kept replying standard response showing there is not a good guest support process at all.
Cleanliness. Gym. Location
Stayed in August 2021
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Reviewed: 28 July 2021
Haryanti
Indonesia6 reviews9.0“Great location!”- • Family with young children
- • One-Bedroom Apartment
- • Stayed 13 nights
- • Submitted via mobile
The location is prime, close to restaurants and shops. Smooth check-in and check-out.
Stayed in July 2021
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Reviewed: 28 July 2021
Cornell
United States2 reviews10“Great time away from home”- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
The person that puts the PH and Clorine in the pool had to put it in there while we were Swimming. I told him why would you put it in while we were swimming and he said that it doesnt hurt anything. I said you could have asked us first before you put that stuff in. I have to question everything because i have a family and he could have been some random man putting poison In the pool. Thats was the only thing that could've been avoided with communication Luckily we was mostly done with our swim.
Our place was nice and comfortable.The pool and gym was nice also. Our place was a Great catch with a full kitchen and washer/dryer.We were satisfied our whole stay. Nice patio
Stayed in July 2021
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Reviewed: 11 November 2023
Qiao
United States3 reviews8.0Very good- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2023
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Reviewed: 26 June 2023
Sonalika
United States12 reviews5.0Passable- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2023
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Reviewed: 26 June 2023
Sonalika
United States12 reviews5.0Passable- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2023
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Reviewed: 2 May 2023
Jing
United States11 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Apartment
- • Stayed 9 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2023
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Reviewed: 28 August 2022
Steven
United States1 review1.0Very poor- • Business trip
- • Solo traveller
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2022
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Reviewed: 25 July 2021
Tiger
United States3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2021
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Reviewed: 7 July 2021
Haryanti
Indonesia6 reviews9.0“Great stay and a strategic location! Close to shops and restaurants.”- • Couple
- • Two-Bedroom Apartment
- • Stayed 15 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2021
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Reviewed: 6 August 2021
Anonymous
Japan1 review5.0Passable- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2021
Showing 1 – 24
