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  5. Reviews of Holiday Inn Express Hotel & Suites Goshen, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Goshen, an IHG Hotel 2 stars

1415 Lincolnway East US 33 , Goshen, IN 46526, United States

#5 of 9 hotels in Goshen

Guests' Choice

Review score

Based on 146 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    7.2

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 17 April 2024

    6.0
    Great staff low level accommodation
    • Business trip
    • Family with young children
    • Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms weren't put together very well carpet stapled to the wall, fixtures falling out of the wall, wallpaper not put on the wall correctly. Looks very much like a hand-me-down hotel

    The staff was very friendly.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    But the Hotel it,s self was wonderful!
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    That the place I booked room Thur would let me cancel when the said I could cancel days before I advised!

    The breakfast was very Good had plenty to offer!

    Stayed in April 2024

  • Reviewed: 25 January 2024

    6.0
    Over all the stay is what we wanted but the jets in our tub was disappointing.
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub
    • Stayed 1 night
    • Submitted via mobile

    The jets in our tub did not work. We paid extra to have a room with this function. We didn't know until 11pm when we went to use it or we would have asked for another room sooner.

    We love the friendliness of the staff. The breakfast was amazing. The pool was private during the time we used it. Which was a plus.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Na
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    it was over Christmas holiday and there was no cleaning service available. But that was OK. We did fine..

    Na

    Stayed in December 2023

  • Reviewed: 14 August 2023

    8.0
    Fair stay
    • Business trip
    • Family with young children
    • One-Bedroom King Suite with Jetted Tub and Sofa Sleeper
    • Stayed 2 nights
    • Submitted via mobile

    Broken toilet

    Bed was super comfy. The staff are wonderful and patient.

    Stayed in July 2023

  • Reviewed: 1 June 2023

    7.0
    It worked for us and would stay there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It’s a little rough in the room we were in, kinda made it look dirty. The pool was closed all weekend because a child had puked in it.

    The beds were very comfortable and so were the pillows! The free breakfast was delicious and had lots of options!

    Stayed in May 2023

  • Reviewed: 31 May 2023

    8.0
    nice until I ran into your morning staff. I would be ashamed to have this woman working for my company extremely poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    staff (daytime) rude and showed very little if any customer needs!!! Will not return to this particular location.

    clean, excellent breakfast

    Stayed in May 2023

  • Reviewed: 5 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Confusion with bill. Elevator broke. Pool cold

    Breakfast was good. Staff very friendly

    Stayed in May 2023

  • Reviewed: 28 March 2023

    7.0
    friendly staff and comfortable but lacking some amenities.
    • Leisure trip
    • Family with young children
    • King Suite with Jetted Tub
    • Stayed 1 night
    • Submitted via mobile

    pool unavailable, WiFi unavailable

    comfortable bed, nice room

    Stayed in March 2023

  • Reviewed: 10 January 2023

    7.0
    Were am I.......
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Pool was cold No sheets on hide a bed . No extra blankets for hideabed. Nothing with name and address on it in room, so when calling for delivery you couldn't give it.

    The bed was awesome. Room was very clean.

    Stayed in January 2023

  • Reviewed: 22 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Jetted Tub
    • Stayed 1 night
    • Submitted via mobile

    The hotel was quiet, organized and the desk staff very pleasant.

    Stayed in November 2022

  • Reviewed: 9 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Did not have breakfast at the facility.

    Stayed in August 2022

  • Reviewed: 29 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    bathrooms were not clean. tub backfilled with water

    location

    Stayed in August 2022

  • Reviewed: 10 August 2022

    6.0
    Disappointed
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Two Queen Beds and Sofa Sleeper
    • Stayed 2 nights

    The elevator needed fixed and the pool was closed due to a chemical imbalance, kids were very disappointed

    Eggs were not hot, fruit was too ripe, sausage was spicy and dry

    Stayed in July 2022

  • Reviewed: 23 July 2022

    8.0
    will likely stay there again next year
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    the toilet was in the same room as the bathtub which made it difficult to house multiple people when one person is taking a shower and another person needs to poo. the only ice machine was located in the lobby which isn't terribly annoying but still.

    the bed was comfortable and the sheets were soft. the air conditioner worked. there was a mini fridge.

    Stayed in June 2022

  • Reviewed: 24 June 2022

    8.0
    I would return again because they addressed everything. and did it quickly. second room perfect
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    first room had no hangers. air conditioner didn't work. phone didn't work

    clean. convenient. staff accommodated requests. immediately responded to room issues.

    Stayed in May 2022

  • Reviewed: 21 May 2022

    6.0
    dirty place to stay for the amount you pay
    • Leisure trip
    • Group
    • Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    when we arrived they didn’t have all the rooms available that I booked. front desk did accommodate with a different room after some conversation. rooms were not clean again. breakfast was horrible. out of the very small selection the food was horrible tasting and fruit was paste it’s shelf life.

    it was close to what we were traveling for

    Stayed in May 2022

  • Reviewed: 26 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Mediocre breakfast. Our room faced the front parking lot where the parking lot light shinned into our room the whole night. Big curtains do not close and the shear curtains do not block this light.

    Good location. Very comfortable beds. For the most part the staff was friendly

    Stayed in September 2021

  • Reviewed: 4 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Suite with Jetted Tub
    • Stayed 1 night
    • Submitted via mobile

    The jets in the jacuzzi in my room didn't work I tried calling front desk from my room it was busy. I walked down there and told the Ladies they told me there was a sign on door that it didn't work. I could cancle get my money back. They did call my room to apologize they thought i meant the hotel pool. They moved me to a room with working jets. Later that i heard somone trying to get in my room. I yelled through door asking what they wanted then front desk came down asking why i was in that room. They moved me to that room but forgot to mark it in computer and then rented my room out. Thank goodness i had bolted the door otherwise they would have walked in on me

    Stayed in July 2021

  • Reviewed: 20 June 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was under construction...which effected my ratings.

    I liked the fact that it was across the road from a small park with a lake and walking path around it

    Stayed in June 2021

  • Reviewed: 17 June 2021

    6.0
    Really disappointed with our stay. No towels, not clean, had to request that our room be serviearly.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Things that I made mention of shouldn't have had to be addressed

    When I made mention of things not right , they were quick to help. Things that shouldn't have

    Stayed in June 2021

  • Reviewed: 23 May 2021

    7.0
    The main problem which I had was that the room (203) curtains could not close - and outside my window was a parking lot
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    See notes above.

    Nice attractive building with good parking. Enjoyed breakfast. Friendly helpful staff.

    Stayed in May 2021

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This hotel was so clean! The staff was very friendly!! Breakfast was amazing!!

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was over chlorinated. Our eyes were burning and the kids were coughing choking coughing from the fumes.

    Rooms were spacious and the food was hot & fresh.

    Stayed in March 2024

Showing 1 – 25

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