721 Pine Street, Seattle Central Business District, Seattle, WA 98101, United States
#16 of 103 hotels in Seattle
Guests' ChoiceBased on 534 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.1
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 28 May 2024
Audreykan
SingaporeNo drop off box for checkout so had to queue
Room was spacious and comfortable with huge bathroom. Complimentary bottles of water. Room slippers were provided upon request. Location was central and walking distance to attractions
Stayed in May 2024
Reviewed: 28 May 2024
Elizabeth
United StatesCould hear the shower or tub running in the room Next door…and the pet stay price was a bit steep but have to admit, glad they were pet friendly….a definite win for us
This hotel was highly rated by my son ( he has stayed many times) .. so I booked it and was not disappointed! Also they kindly accommodated us with an earlier check in.. so nice one!!!
Stayed in May 2024
Reviewed: 26 May 2024
Elisabeth
United StatesThere was no USB port in the room.
The room was very comfortable and the staff was helpful. Check in was super easy. We really enjoyed our stay.
Stayed in May 2024
Reviewed: 19 May 2024
Kimberly
United StatesVery well maintained and staff was super helpful
Stayed in May 2024
Reviewed: 19 May 2024
Jeffrey
United StatesExceptional
Stayed in May 2024
Reviewed: 17 May 2024
Cathy
United StatesHad to pay for parking.
Very clean.
Stayed in May 2024
Reviewed: 15 May 2024
Kelly
United StatesI was a little shocked I could hear city noise. But I'm sure you can't block all sound out. I'm not from a city so, I'm not used to it.
That bathtub! It's a great hotel. Good location.
Stayed in May 2024
Reviewed: 29 April 2024
Matthew
United StatesI did not like the fact I felt like pretty women. Not all of us drive a brand new vehicle, nor should you be asked if you are in the right place. Not like I was in a beat up jalopy. So what if I was.
This was in a perfect place as my conference was 1 block away
Stayed in April 2024
Reviewed: 23 April 2024
Tim
United StatesCould use a more informal bar
Convenient clean friendly staff great views
Stayed in April 2024
Reviewed: 19 April 2024
Brenda
United StatesEverything I encountered was Excellent
The Hotel was superb this was my first at a Grand Hyatt. My only complaint is I didn’t stay long enough. I will be booking another stay The Grand Hyatt for a longer period of time to really soak up the luxury and all it has to offer.
Stayed in April 2024
Reviewed: 11 April 2024
Paul
United StatesThe elevator had issues briefly but was fixed in a timely manner.
The customer service was truly amazing.
Stayed in March 2024
Reviewed: 2 April 2024
Dexter
United StatesI did not have much negative things to say except the conjoint room doors were not noise proof. I heard the conversation through the doors and wish the doors were more sound proof. So in reference, I would like to see the doors more sound proof or have a choice to have conjoint doors or not.
I love the location of my stay. It was between the Seattle Convention center buildings, so the accessibility to travel makes it easier. The staff were so friendly from the moment I walked through the doors and made it to my room. Front desk staff were so friendly and helpful when issues arose.
Stayed in March 2024
Reviewed: 31 March 2024
Jonathan
United StatesThe location was central to all we wanted to see and close to any transportation we may have wanted to take. There are many food options within walking distance. The bed was so comfortable. The bathroom, specifically the shower - amazing. The staff were helpful and quick to offer assistance.
Stayed in March 2024
Reviewed: 23 March 2024
Amy
United StatesLocation
Bath tubs were great.
Stayed in February 2024
Reviewed: 18 March 2024
Terry
United StatesThe toilet was rather dark.
Great location, just a few blocks from the Market.
Stayed in March 2024
Reviewed: 9 March 2024
Richard
United StatesVery nice accommodations and friendly staff.
Stayed in March 2024
Reviewed: 4 March 2024
Conner
United StatesThe price is too high
Convention
Stayed in March 2024
Reviewed: 3 March 2024
Saeed
United Arab EmiratesThe property look from inside I believe needs renovation
Staff was helpful on all times
Stayed in March 2024
Reviewed: 22 February 2024
Dmitriy
CanadaCould not find slippers, no dental kit by default. However, staff brought it to me instantly, which is I guess how they work. The in-room dining includes delivery fee + 20% service fee, which was not mentioned verbally during check-in or on the info paper handed on the first day, so I ended up spending more than $15 credit on a first day. During check-out, they said I owe extra $2 and $3 for night 2 and 3 from my daily $15 credit, however I spent only $12 and $10 correspondingly, for a beer at the lobby bar. I never exceeded the limit on those days. Other than these small misunderstanding, it was all good. The staff at the check-out easily waived those charges, which I was happy about, but I am not sure how happy the people behind my back were feeling, because they had to wait some time. Also, only one person worked for the check-out on Feb 21st. The line wasn't too busy, but it took some time. Overall, it was pretty good. The small inconveniences do not affect the whole experience, but I thought if you want to provide an exceptional services, those concerns could be reviewed.
Overall, pretty good hotel.
Stayed in February 2024
Reviewed: 5 February 2024
Carmen
United StatesThis is more an observation. Why was the toilet so low? Maybe it meets specifications but there are a lot of tall people around. Especially women! The mattress was a bit on the “too firm” side. Either a topper or updated mattress would be great.
Great location and really liked the button you push for “do not disturb” which shows a red light outside the wall. Liked having a Starbucks without having to go outside the building. The updated bathroom was lovely and the sunken tub was a treat after walking for miles!
Stayed in January 2024
Reviewed: 29 January 2024
Alan
United StatesIt was clean and elegant
Stayed in January 2024
Reviewed: 29 January 2024
Victoria
United StatesI had no issues
It was right next to the convention center and it had a big bathtub
Stayed in January 2024
Reviewed: 8 January 2024
Jurarut
United StatesToilet paper felt like it was 1ply. This is really a minor detail, but it would be nice to have something softer.
Everything was great. I would highly recommend it.
Stayed in January 2024
Reviewed: 6 January 2024
Michael
United StatesNo TV / bar area in the lobby
I was able to check in early at 10:00 am and received a complimentary late check out at 4:00pm. Great location, Starbucks, Ruth Chris steakhouse and a market connected with access from the lobby.
Stayed in January 2024
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