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Reviews of Grand Resort Hotel - Mt Laurel - Philadelphia 3 stars

915 Route 73, Mount Laurel, NJ 08054, United States

#12 of 27 hotels in Mount Laurel

Guests' Choice

Review score

Based on 372 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.3

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 20 May 2024

    7.0
    The hotel was good for what I needed.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Did not offer a coffee or breakfast. There is a small coffee shop available near by the lobby.

    Lobby is spacious and clean. Bedrooms bed were very comfortable with a huge functional TV. Bathroom was just ok.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Not worth the hype
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Fridge and microwave didn't work at first. Took 2 phone calls and 4 hours for them to fix. Pool and water park are both permanently closed. Hotel was older and dated inside, not as renovated as other similarly priced hotels in the area. Won't be recommending it to anyone 8n the future

    Quiet area outside of the city. Beautiful lobby. Clean room with comfortable beds

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Probably best to stay on the non highway side of the hotel. The highway side is a bit noisy with trucks and other traffic.

    They had coffee in the room but I didn't try it. The room had both a refrigerator and a microwave. They had trolleys you could borrow to move your luggage and there were enough of them. It's in a very convenient location

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    This was adequate and a great price. I’d stay again.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was just a little worn down. Took forever to check in. Breakfast would have been nice.

    Clean. Quiet. Fantastic price.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The lobby was beautiful ,room was specious.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Quadruple Room
    • Stayed 1 night

    It would be nice for a hotel of this caliber and value, that they would have a continental breakfast for the guess. it would definitely boost their reputation. People that travel from the south and west coast, they provide that hospitality..

    Stayed in March 2024

  • Reviewed: 15 April 2024

    7.0
    near the restaurant I chose to have dinner date
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night

    Check in clerk did not great us, just a blank stare until i said I am here to check in

    coffee was weak and had coffee grinds in it. waste of $10

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Take advantage of all the space...you'll get your money back
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    To hear that the new owners we're not planning on making it like a resort

    The location

    Stayed in April 2024

  • Reviewed: 23 March 2024

    8.0
    Very quiet room - very confortable
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 5 nights
    • Submitted via mobile

    No breakfast

    Big room with confortable beds

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Clean and less expensive than others in the area. But no breakfast as promised, and thin walls.
    • Leisure trip
    • Solo traveller
    • Quadruple Room
    • Stayed 3 nights

    The refridgerator was set at very low temp and my food and juice froze. That was an unpleasant breakfast. There were noisy people next door Saturday night. Their TV was super loud past midnite and one could hear them having sex. Also unpleasant and awkward. The door between the rooms was not very thick. I got back at them at 5am when my alarm went off and I could hear them clearly moaning about it;) Lastly, the right turn is easy to miss and if you do you have to go a long way to come back. For me, over 6 miles.

    There was no breakfast. I had thought that there would be. There was a starbucks open at 7am, but one had to pay for that. Shower was fine, bed was fine. Only one chair, but only room for one. Most people were quiet by midnight.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Older facility in beautiful condition. Staff is courteous and friendly. in a good location. Definitely staying here again. This is our second visit.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Accommodating!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The room was decently updated but the bathroom looked a little tired. It was in fact clean and appointed properly for pricing. The lighting could have been a bit more convenient and varied.

    I like that the staff was willing to work with me as I was not feeling well. They were quite accommodating and allowed me to stay a bit longer than the normal checkout time. Although I did leave a pair of boots which I'm praying I can reclaim tomorrow. I only checked out today.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    9.0
    Great value, beautiful lobby, friendly staff
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is tough unless you have a car. Not an extremely walkable area. On the other hand, there is a restaurant and Walmart right across the street if you can get there.

    Wow! The lobby is beautiful. When you go down to the fitness center there are marble floors. There is a bar that is open during the evenings. The staff was very helpful and friendly.

    Stayed in January 2024

  • Reviewed: 26 February 2024

    7.0
    Large and comfortable rooms, staff accommodating and helpful. Parking lot needs to be larger.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    I do wish there was a larger lounge area- again, based on the size of the event, people were on top of one another with no place to go... May not have been the best location choice for the dance comp. Was difficult to leave to get food and come back to the hotel with the highway divider and NJ circles.

    The parking lot was not great, especially considering the size of the event happening there. I loved that we were able to get a late check out based on what we needed for the day.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    I would stay again
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Mattress cover had pizza stains

    Quiet

    Stayed in January 2024

  • Reviewed: 21 February 2024

    7.0
    Cable not working properly on TV
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in January 2024

  • Reviewed: 8 February 2024

    8.0
    Comfortable place to stay but don't depend on Starbucks
    • Leisure trip
    • Solo traveller
    • Quadruple Room
    • Stayed 2 nights

    This was my 2nd stay and not as up to par as my first stay. The coffee shop downstairs was never open and I had to have my first cup from the hotel room coffee maker (yuck when your expecting Starbucks). The bathroom was tight (my first stay had a roomier bathroom). The shower head leaked at the connection and water was spraying into the exhaust fan. I informed staff but did not see it corrected during my stay. I'm surprised housekeeping didn't notice this-seemed to have been happening for some while. Visitors outside the room during the night were loud and slamming doors (1am-3am).

    I love the heating system-quiet and not drying some hotels. The room was at a comfortable temperature when I arrived (usually they are always cold). The bed was comfortable and the room clean. The room itself was a comfortable size excluding the tight bathroom. There were plenty of towels and toiletries

    Stayed in January 2024

  • Reviewed: 25 January 2024

    9.0
    Good
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Starbucks was not there and the bar/restaurant was vacant

    Clean and nice; nice grounds

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    My son thought the gym was too small.

    It was a wonderful hotel.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    What I did nt like was that I ve been there several time and they have a Starbucks on premise but it s never open. I also did nt like the fact they they did not have a complimentary breakfast. Homewood suites have that and it s pretty amazing.

    Rooms were Excelkant very spacious I love the fact that they had a bar and a restaurant that was definitely a plus.

    Stayed in December 2023

  • Reviewed: 11 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact that breakfast was advertised but not available. Starbucks is conveniently located inside but never open.

    I really like the menu options and bar.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    TV complicated

    The side of the room

    Stayed in January 2024

  • Reviewed: 28 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The curtains didn't close all the way, people could see in our room. The toilet was leaking out the bottom. When booked it said there would be wood flooring in room and I was hoping for that, but there was carpet instead. The reviews talked about the carpet being dirty but ours wasn't and looked great.

    Staff was nice and accommodating. Beds and pillows were really comfortable. I'm a light sleeper and it helped me sleep throughout the night.

    Stayed in December 2023

  • Reviewed: 16 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Cost. Location. Quality for the price.

    Stayed in December 2023

Showing 1 – 25

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