Gatlinburg, 37738, United States
#146 of 532 hotels in Gatlinburg
Guests' ChoiceBased on 54 hotel reviews
8.3Cleanliness
8.4
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.5
Value for money
8.3
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 3 April 2024
Zakaria
United StatesI didn’t like that the hot tub was cleaned
We wanted the mountain experience and we definitely got it!
Stayed in March 2024
Reviewed: 22 October 2023
Hazlett
United StatesActivities,roomy new
Stayed in September 2023
Reviewed: 27 September 2023
Lisa
United StatesTrash around the property was an eye sore, broken entrance door knob, fridge could have been cleaner, seen 2 roaches.
The location
Stayed in September 2023
Reviewed: 3 July 2023
Lynn
United StatesThe furniture is not very comfortable. There were not enough kitchen utensils to cook in. Nor were there enough towels and wash cloths. We had to wash them every day. Other than that it was just what we wanted.
Wonderful place. Clean and well laid out with plenty of room for us. Would stay again.
Stayed in July 2023
Reviewed: 18 May 2023
Danny
United StatesA lot of debris and materials from the construction.
Spacious.
Stayed in May 2023
Reviewed: 4 April 2023
Rebecca
United Statesthe space
Stayed in April 2023
Reviewed: 18 March 2023
Parker
United StatesWe did find a hair in one of the beds. The board games were missing important pieces to play. There were bags, but no corn hole boards to play on. Pool table pockets were broken and cue stick tips broken on some as well. The master bedroom tv did not have a remote. The bed sheets are not very comfortable. The ceiling light did not work in the master bathroom.
It was a great location. Everything was relatively comfortable and convenient. We had a great time and would definitely recommend this cabin and location.
Stayed in March 2023
Reviewed: 3 February 2023
Mariana
United Statesrooms should have blackouts or curtains! too much light into the rooms on the mornings.
Very Clean! has very thing you need to spend vacations!
Stayed in February 2023
Reviewed: 10 January 2023
Vanessa
United StatesIt was clean but not everywhere. There were some places that needed the attention a bit more. Nothing major, just some dust.
Everything was amazing, the view, the jacuzzi, perfect for a family of five. Had so much fun playing the pool table and air hockey. Everyone had their own bed, so that was good.
Stayed in December 2022
Reviewed: 19 November 2022
Kelley
United StatesThe downstairs was freezing all the time Needs a little more privacy with hot tub
Stayed in November 2022
Reviewed: 20 October 2022
Donna
United StatesBeautiful
Stayed in October 2022
Reviewed: 18 September 2022
Elizabeth
United StatesThe house pictures didn’t have the new construction going up or notify me that there would be construction. They were working the entirety of our stay. Some days they would stay really late and play music outside. We were unable to stay on the patio until 9pm or later. I didn’t like how I didn’t receive instructions on trash or keys for my stay and had to figure out that I was to use a code the entire time. We were unable to use all the features. The air hockey table wasn’t working and the pool sticks were missing most of their tips. The pool table pockets need to be fixed because every time a ball would go into one it would pop out because the nails/screws came out.
It was easy to get to and was clean on the inside.
Stayed in September 2022
Reviewed: 18 August 2022
Julie
United StatesThe toilet got stopped up and there wasn't a plunger. There was trash in the yard.
It was a cozy cabin, I liked that it had games for my family. And I liked the location.
Stayed in July 2022
Reviewed: 2 August 2022
Kerri
United StatesThe barn doors in the master bedroom only had handles on one side. Also, the main door had a back wheel come off the track, and we couldn't get it back on. It would have been nice to have a lighter on the premises so we could light the candles on the deck.
The location was beautiful and close to town. Our teenage boys loved the game room. They tried everything. We enjoyed the hot tub after a long day of hiking and seeing the city. We would definitely stay here again.
Stayed in July 2022
Reviewed: 10 April 2022
Kimberly
United StatesThe hot tub did not work!! I called the night we got in and they said they would send someone right out and would also text me with updates!! They did not text me with updates and the hot tub was never fixed!! Extremely Disappointed for the price!! Also the dishwasher did not work.
It is a beautiful home with a gorgeous view!!
Stayed in April 2022
Reviewed: 7 March 2022
Amie
United StatesThe instructions for towels and trash were not clear
Beautiful place, clean. Beautiful view. More than Enough room
Stayed in March 2022
Reviewed: 12 May 2024
Simone
United StatesNothing
Beautiful rustic dwelling
Stayed in May 2024
Reviewed: 29 January 2024
Sepideh
United StatesIt was lots of broken glass on hot tub , and my son foot was cut
Stayed in January 2024
Reviewed: 20 October 2023
Tana
United StatesThe dishes were put away filthy. We had to wash before cooking. Skillet had caked on burnt food. found random trash under furniture. The air hockey game was broke. One of the bunk beds was falling apart. Missing a remote control for one of the tvs. Maintenance guy brought remote and fixed the bunk bed. Trash all around the outside of the cabin. I have stayed in Cabins before and never had issues like this. the owner needs to address this cabin.
Seeing bears. beds and baths seemed clean.
Stayed in October 2023
Reviewed: 18 July 2023
Cassandra
United StatesThe kids room setup and bears
Stayed in July 2023
Reviewed: 18 June 2023
Rachel
United StatesThe local management team and customer service and the cleanliness
The cabin and location
Stayed in June 2023
Reviewed: 25 October 2022
Daniel
United StatesThe barn doors from the room looks nice but you need privacy in rooms.
Everything was great, great view,close to the village
Stayed in October 2022
Reviewed: 9 September 2022
Amanda
United StatesThe landscape was all overgrown and there was a big hole in the driveway that my daughter fell in and broke her shoe. I had no idea how to get a hold of anyone. The supplies in the house was under stocked. We had 6 people for 3 night stay with two garbage bags, one dish towel and half a roll of paper towels.
The cabin itself was clean inside.
Stayed in September 2022
Reviewed: 2 February 2022
Sherry
United StatesSpectacular views. Hot tub was great. Everything you need for a relaxing, comfortable stay. Beds are comfortable. Convenient location yet quiet. Sunset on the mountain was breathtaking
Stayed in February 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content