These are not negatives per se...just realities of boutique hotels. If you like the boutique experience (we do) then you will be OK with these trade-offs. For instance, there are very few drawers and hanging spaces in the room. This allowed the room to have a clean and modern look and feel. It didn't bother us, but you might have to adjust if you have a lot of stuff or are staying for a long time. We stayed for 3 nights but we are used to packing light. No refrigerators or microwaves in the room (typical for boutique hotels). The hotel is modern so if you want a New England experience (i.e. older inn etc.) then this will definitely not be it. FYI parking is an extra charge and valet only...which was fine with us.

I loved the free coffee downstairs in the mornings and water filling stations on each floor. A clever and eco-friendly way to supply these things to guests. Who needs the (possibly) dirty coffee makers in each room anymore? And I liked not being upsold for extra bottled water in my room like most hotels. They also have a cool feature where you place your room card into a special switch in the room as a way to save energy costs. I didn't use the gym but it looked comparable to most hotel gyms (and had windows). Hotel location is perfect for walking to many great restaurants and shops, drugstores etc. It's a little further walk to the mansions so we drove there instead. Even though our room didn't face the water, each floor has a lounge with chairs that face the water so you can hang out there if you want. Staff was super nice and helpful.

Stayed in April 2024

N/A

Location and cleanliness

Stayed in April 2024

The room was smaller than expected

No breakfast available

Stayed in April 2024

Wish there was coffee maker in room, rooms are very small , the restaurant is not in hotel but directly next store would be ok except we got in late and had to search around for a place for dinner , but staff gave us some suggestions

Great location extremely clean and quiet bedding was wonderful very nice staff , beautiful lobby to sit and relax

Stayed in April 2024

The maid service started a bit early for our liking, and they were very chatty and not using their inside voices. a bit annoying when you're trying to sleep in.

Location was great. On the water almost. Walking distance to a ton of restaurants. The hotel was modern and clean. The staff was very friendly and eager to help. We liked having the parking in the garage.

Stayed in April 2024

Excellent location.

Stayed in February 2024

Everything was great

Really nice hotel at great location at a nice price

Stayed in April 2024

They always hang the Irish flag in front of the large window that overlooks the street. So if it’s raining in parade day you can’t watch from inside.

Everything

Stayed in March 2024

What's there not to like?

Great friendly staff. Comfortable room. Excellent location. Close by and walkable to everything.

Stayed in April 2024

Na

Very modern and cool

Stayed in April 2024

Could use a mini fridge and safe in the room. I’m sure people would like more storage too, it’s pretty minimal, but that was fine with us

Very clean, modern, beautiful. Loved the location, ease of valet, checking in/out, and extremely friendly and accommodating staff.

Stayed in March 2024

Could hear the toilet flushing from other rooms

Super clean and very trendy.

Stayed in March 2024

I booked this through booking.com, so thought it was prepaid. Then got to hotel and they made me pay again. Called booking.com and they said they would research with hotel and get back to me. So far, not a word.

Stayed in March 2024

No coffee available. Front desk staff should be more communicative.

Location & cleanliness. Valets are friendly and courteous. They should be your front desk people.

Stayed in February 2024

There's no bar or restaurant onsite. Although there is one on the other side of the hotel it runs independent from the hotel so you can't bring drinks up to your room or order any room service. This would've been an extra bonus.

The staff was excellent. Warm and helpful. The front desk manager gave us an upgraded room free of charge. That never happens to us! The hotel is right in the center of Newport and you can walk to everything which is convenient. The room and the whole hotel was nicely decorated and spacious.

Stayed in February 2024

The bed way to soft and maybe older and the shower pressure was like a drip...but it was all worth the stay with those kind staff!

Kind honest and happy staff the only reason for comfort poor score was the bed was way to soft for me.you will less amenities because of the type of Hotel it is bit i will tell you you will be so happy there!

Stayed in February 2024

The prices in peak season are a little high. We tend to go off-season when they are much more reasonable.

It’s a perfect location, classy clean, and the staff are exceptionally nice especially John at the front desk!!!

Stayed in February 2024

No complaints!

This property was beautiful! Very well kept and in an excellent location. The hotel was extremely homey & didn’t feel like a typical hotel. Would absolutely return!

Stayed in February 2024

Smallish room

Great location

Stayed in January 2024

The water coming out of the faucet was very cloudy.

The location was fantastic. The room was decorated very nicely. It was very original. The windows were huge and had a fabulous waterview

Stayed in January 2024

No breakfast No refrigerator in the room

Location

Stayed in January 2024

The 4pm check-in.

Beautiful property, convenient location, extremely friendly staff.

Stayed in January 2024

No breakfast

Location

Stayed in January 2024

We loved how the hotel was centrally located to everything; we were able to walk everywhere. We also really liked the modern industrial look of the hotel- the rooms, the lobby, and the bridge/lounges on each floor were clean and tastefully done. The lobby receptionists were accommodating, helpful, and pleasant. There really wasn't anything we didn't like.

Stayed in December 2023