8225 Town Center Drive, White Marsh, MD 21236, United States
#5 of 7 hotels in White Marsh
Guests' ChoiceBased on 311 hotel reviews
6.6Cleanliness
7.2
Comfort
7.3
Location
8.5
Facilities
7.0
Staff
8.0
Value for money
6.7
Free WiFi
7.5
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End of dialog contentReviewed: 14 May 2024
Donald
United StatesI Was not informed the of the $50.00 deposit upon booking, and it was charged to my Card. My account showes that the deposit is still active and not sure when it will be removed from my account.
As expected
Stayed in May 2024
Reviewed: 18 April 2024
Carole
United StatesHot water should have been hot for tea.
Location was fine, food acceptable
Stayed in April 2024
Reviewed: 6 April 2024
Bill
United StatesPaying for parking when paid for hotel room.
Stayed in April 2024
Reviewed: 4 April 2024
Jeanne
United Stateslack of microwave & fridge in room; parking fee
Location was good for what I needed; room was clean; front desk person was great
Stayed in April 2024
Reviewed: 28 March 2024
Corinna
United StatesWhile the room itself was spacious, the bathroom was a little cramped. Also, THERE IS NO FREE PARKING. You have to pay $13 per day to park there, which is just ridiculous to me. Free parking at a hotel should be a given.
The complimentary breakfast was great - so many good options. The location was also great - it was just a couple minutes off of 95, with a large shopping center right across the street.
Stayed in March 2024
Reviewed: 6 January 2024
Charles
United StatesBe careful with the staff. I informed the front desk that I had paid online prior to checking in. Front desk tried three (3) additional times to charge me for the room. I showed the paid receipt and he attempted again. How many people have double paid because they didn’t pay attention. The bed was awful. Got 3 hours of sleep between the barking dogs and worst mattress ever.
Breakfast was good. That is about it.
Stayed in January 2024
Reviewed: 19 December 2023
Cynthia
United StatesVery nice staff. Clean comfortable accommodations Nice free breakfast
Stayed in December 2023
Reviewed: 27 November 2023
Kelly
United StatesWe were in a non smoking room. The smell of pot was throughout the hallway and could be smelled in our room. I woke up at 4 am to the smell of pot.
Easy check in, check out, attentive and friendly staff.
Stayed in November 2023
Reviewed: 27 November 2023
Alaba
United StatesElevator takes time,they have two but one is out of service,that puts pressure on the working one. Room has no microwave,no fridge.
Location is great,breakfast great
Stayed in November 2023
Reviewed: 27 November 2023
Cynthia
United StatesExcellent staff. Very nice & clean room
Stayed in November 2023
Reviewed: 11 November 2023
James
United StatesThere was no breakfast on Sunday. I would have preferred to have been notified upon check-in.
Stayed in October 2023
Reviewed: 11 October 2023
J
United StatesDidn’t eat breakfast.
Stayed in October 2023
Reviewed: 3 October 2023
Joseph
United StatesThat they had no coffee for breakfast the last 2 days of our stay.
Liked the room. Breakfast was okay.
Stayed in October 2023
Reviewed: 28 September 2023
David
United StatesThe shower was dirty on the walls. There was a lightbulb missing in the bathroom.
Stayed in September 2023
Reviewed: 19 September 2023
Joseph
United StatesBed was way too soft, needed to be firmer.
Location and staff.
Stayed in September 2023
Reviewed: 30 May 2023
Regina
United StatesThe fact that I requested and paid for a one bedroom suite, but was given a one room king with a sleeper sofa. I was told that the room I had was considered a suite because of the microwave and refrigerator.
There could more fruit offered. Other than that I have no complaints about their breakfast.
Stayed in May 2023
Reviewed: 25 April 2023
Elmer
Canadait was nice
Stayed in April 2023
Reviewed: 3 April 2023
Shannon
United Statesthey didn’t have the option for hypoallergenic sheets and I did not get my $20 fee back
the people were very nice and it was in a good area
Stayed in March 2023
Reviewed: 26 March 2023
Russell
United StatesUpdating
Stayed in February 2023
Reviewed: 20 March 2023
Clarence
United StatesTheir was construction going on,screws all over on parking lot.bathroon vents not working
Breakfast was great
Stayed in March 2023
Reviewed: 12 March 2023
Trevor
United StatesThe staff was amazing. I had an issue with my room and they were very understanding and accommodating. They were able to get me into another room.
Stayed in March 2023
Reviewed: 25 January 2023
Harry
USAThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 3 November 2022
Lanita
United StatesI couldn't eat any meat or eggs because of the pork content. My room was not very clean. It was very expensive for snacks. My shower faucet was leaking. It was very noisy during the day due to construction. It is usually my favorite hotel so I hope the reconstruction is over soon.
The new waffle flavors and breakfast potatoes were delicious. I wish there were more pork free options.
Stayed in November 2022
Reviewed: 24 October 2022
Jimmy
United StatesSee above. Booking.com trying to deceive customers like myself to book in line. Did not show the real room that you booked for but to provide you with a better picture to deceive on line customer. When l arrived at the hotel, a smaller, totally different room was provided.
Breakfast was good. Many selections to choose from. Room was small. Although l booked a double room on line. But booking.com show me the Queen size suite on line. That was a very upsetting experience. Front desk staff was not too professional. Do not want to even deal with the situation. Just simply tell me they are understaffed and he can’t help. When l told front desk there was a desk night missing in my room, he just told me he can’t help me. There is no hotel room service in the moment and there was no extra desk lamp.
Stayed in October 2022
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