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  5. Reviews of The Addison Hotel SureStay Collection by Best Western

Reviews of The Addison Hotel SureStay Collection by Best Western

4505 Beltway Dr, Addison, 75001-3708, United States

#13 of 21 hotels in Addison

Guests' Choice

Review score

Based on 216 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    8.0

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 26 March 2024

    7.0
    I didn't spend a couple months there because it wasn't nice
    • Business trip
    • Solo traveller
    • Double Room with Roll-In Shower - Mobility Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Everything was great. No complaints

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Addison Sure Stay use to be the Hampton and we had stayed there as the Hampton Amenities are differ
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    No Toilet paper..we used the Tissue Box ..had less than a half roll up on arrival and no extra roll in bathroom Room was very small and pillows were small Bedding quilts moved around when you slept They took a deposit of 100 and upon check out I was going to pay balance with a different card and was told I had a Zero Balance so they took it all on the same card ..also they don't take cash A tour bus load came in late and the hallways were noisy so we could hear doors slamming shut all night and yelling in the hallways We didnt sleep that night if the funeral so we got up early and checked out I didn't see food set out for early risers as it was suppose to be breakfast also ... Usually there is a table with 2 chairs to sit and eat or whatever and missed that too

    Convince to location to family We came in for a family funeral and was able to check in a little early to allow us to unpack and make room to go to airport to pick up another family member

    Stayed in February 2024

  • Reviewed: 12 November 2023

    8.0
    Comfort
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Checking inn took too long

    The room was well lit up

    Stayed in November 2023

  • Reviewed: 6 October 2023

    8.0
    It was nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    How my key stop working for no reason when I came back to the hotel

    The location and friendliness

    Stayed in October 2023

  • Reviewed: 11 July 2023

    8.0
    Insignificant in rm 250
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 5 nights
    • Submitted via mobile

    I didn't like the way the young man at the desk made me feel like I was being dishonest about my dog staying here, almost as if i was hiding him or something. When I checked in, it was very late, and I had been loading a uhaul all day, non-stop. My dog was asleep in the car, and I didn't even think about mentioning it bc I was exhausted, and he didn't ask about pets. Of note, I had originally found this location through a dog friendly hotel suggestion online, so I didn't even stress about it. The next day, I was locked out of my room when I returned and had to pay a $125 fine, which is fine- I paid it, but he called the manager twice while I stood there, no regard for the questions I asked and flat REFUSED to acknowledge my presence RIGHT IN FRONT OF HIM. He referred to me (I was alone) as "the people" first of all, which was rude in itself, then refused to disclose the manager's name when I asked, twice, and, honestly, all I wanted to do was contact her directly to Apologize for the misunderstanding. No people skills whatsoever. None.

    Cleanliness, quiet environment, safe community

    Stayed in July 2023

  • Reviewed: 1 June 2023

    7.0
    Good
    • Business trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Pool could have been skimmed, it was buggy, but clean otherwise. Rooms need more pillows (only 4 small ones on a king bed). Hallway carpet was very rippled and needed o be redone. Someone may trip!

    The rooms were a very nice surprise. Pool was nice and open late. Staff very helpful and accommodating.

    Stayed in May 2023

  • Reviewed: 25 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    noise and tv remote control didn’t work

    location and price

    Stayed in May 2023

  • Reviewed: 12 July 2022

    6.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One bed had black stain.they do not clean the room or remove the trash from your room except on request. Found a large roach in the sink. The hallway was very hot with no AC and smells.the man at the checkin was not so nice and disrespectful. The lady at checkout was much nicer and shout replace the tall man

    Breakfast had no type of meat.scrambled eggs very dry .Add fried or boiled eggs sometimes. Other Hampton lnn have better selection

    Stayed in July 2022

  • Reviewed: 31 May 2022

    6.0
    Was ok for 2 nights stay. Certainly not the nicest Hampton we have booked.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights

    The hotel is in odd location but not necessarily a bad area. It is very dated and in need of major renovations. The pool area was nice. It appeared they were short staffed and room service was non existent. We did not have enough towels and had to go to lobby to retrieve them ourselves. On the surface, it appeared clean.

    Breakfast just ok, not much to offer and out of some things.

    Stayed in May 2022

  • Reviewed: 27 May 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    seemed to need updating and looked old

    great location

    Stayed in May 2022

  • Reviewed: 16 May 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Need more gym equipment.

    Stayed in May 2022

  • Reviewed: 12 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location The construction going on next door

    The clean cool room

    Stayed in May 2022

  • Reviewed: 25 March 2022

    8.0
    Almost perfect
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had to use a credit card, which I didn't want to do, the card reader did not want to accept my bank debit card.

    Location, cleanliness, staff, breakfast, and accessibility to my room.

    Stayed in March 2022

  • Reviewed: 20 March 2022

    6.0
    Pleasant
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No Meat for breakfast

    Nice Staff

    Stayed in March 2022

  • Reviewed: 7 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The only thing is the smell of weed was very strong for a few days/ people don’t understand that non smoking applies to all!!! I don’t appreciate this perspective of people ignoring the rules. we are not smokers.

    location is good

    Stayed in January 2022

  • Reviewed: 6 September 2021

    7.0
    Average Stay.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No bathtub. USB plugs were faulty. Iron did not work.

    Comfortable Bed & pillows.

    Stayed in September 2021

  • Reviewed: 11 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Outdated decor worn carpets

    Location, quietness, pillows, free parking

    Stayed in July 2021

  • Reviewed: 9 July 2021

    8.0
    Good except wi-fi
    • Business trip
    • Solo traveller
    • One Double Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    WI-FI not good

    Staff & room

    Stayed in July 2021

  • Reviewed: 5 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nice room, but bed and pillows were too soft. Also, room should have been discounted or guests should be informed in advance of the complimentary breakfast not being available.

    Stayed in July 2021

  • Reviewed: 29 June 2021

    8.0
    Very good
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    First night got 2 big cockroaches, I asked two Days in a row for room service not much just new towels and toilet paper and the trash out .. I end up doing it my self.

    Staff very polite helpful and professional

    Stayed in June 2021

  • Reviewed: 18 June 2021

    8.0
    Very good
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed uncomfortable, room a bit small

    Location, staff

    Stayed in June 2021

  • Reviewed: 6 June 2021

    7.0
    Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    People out side set off car alarms multiple times during the early morning. And the bed was not very comfortable.

    Stayed in June 2021

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice room clean nice staff

    Stayed in March 2024

  • Reviewed: 28 March 2024

    2.0
    Pay a few more dollars to stay somewhere else. Anywhere else.
    • Leisure trip
    • Group
    • Double Room with Bath Tub - Non-Smoking
    • Stayed 2 nights

    The beds were hard and were overall uncomfortable. The front desk agent on duty clearly did not like his job and was not shy about how much he did not want to be there. He was rude and dismissive to guests checking in and should strongly reconsider working in the hospitality field. Our overall experience was pretty terrible.

    Stayed in February 2024

Showing 1 – 25

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