725 Carter Drive, Helena, MT 59601, United States
#9 of 23 hotels in Helena
Guests' ChoiceBased on 236 hotel reviews
8.4Cleanliness
9.0
Comfort
8.9
Location
8.5
Facilities
8.8
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 11 September 2023
Harry
United StatesAll good
Best breakfast I've had at a Hampton in the past 10 years. New shower, lots of hot water and clean towels.
Stayed in September 2023
Reviewed: 31 August 2023
Evan
United StatesAfter being in the heat all day, would have been nice to come back to a room that had working AC. Sweat to death.
Close to the freeway.
Stayed in August 2023
Reviewed: 13 August 2023
Tami
United StatesNot a thing
Well cared for and clean!
Stayed in July 2023
Reviewed: 9 August 2023
Carie
United StatesEverything
Stayed in August 2023
Reviewed: 7 August 2023
Alan
United StatesStaff was excellent
Stayed in August 2023
Reviewed: 5 August 2023
Mike
United StatesFor the level of accommodation the property is way over priced. Could not credit my Hilton Honors account.
Stayed in August 2023
Reviewed: 31 July 2023
Irene
CanadaThe sound of the elevator. My 11-year-old son said that it is concerning.
Breakfast is good. The location is great, quiet.
Stayed in July 2023
Reviewed: 10 July 2023
Catherine
Canadanothing
It was good location
Stayed in July 2023
Reviewed: 10 July 2023
Sarina
United StatesThe Wi-Fi never worked, and the price for one night was outrageous.
Clean and friendly
Stayed in July 2023
Reviewed: 30 June 2023
Teresa
United StatesGetting charged multiple times for one room. Not getting a response from Booking when I have send numerous emails regarding this issue.
I was charged 3 times for one room. Booking will not respond to my emails. Hampton Inn was unable to look up my reservation from Booking. I will NEVER use Booking again!!!
Stayed in June 2023
Reviewed: 30 May 2023
Teresa
United StatesMy white quilt had a 3-4 inch round pinkish stain….little doubt what went on there…obviously had not been changed between guests, and should have been. I called the front desk and she had me come to the front desk to get a freshly laundered quilt. Also had an extremely sour smell in the bathroom . I think it was a shower curtain that needed laundering. Very disappointing and unacceptable.
Breakfast was good. Oatmeal was not HOT, but ok. Good selection
Stayed in May 2023
Reviewed: 28 May 2023
Chriss
CanadaI have had better waffles and the juices were not very cold
It was ok had better
Stayed in May 2023
Reviewed: 21 May 2023
Jodi
United StatesEverything was checked in..in like 2 minutes room is great customer service is great !
Stayed in May 2023
Reviewed: 14 May 2023
Elizabeth
United StatesThe room. Smelled terrible like stale cigarettes. The bed sheets were wrinkled and looked as though they were either unwashed or never folded and just shoved away in a closet. There was smoke residue on ceiling and windows. The first night my kids had to sleep with out pillows and had one thin blanket. Because the hotel ran out of bedding. The refrigerator didn't work and the freezer part was completely covered in freezer burn. Couldn't put anything in the freezer tray. The air conditioner didn't work. When it was on mildew smell came from it. After 10 min it would shut off. The room was hot and stinky our entire visit. The pool was disgusting had flakes of skin floating , you could see a film Over the top of the pool. The hot tub was cold temp was below 98 degrees both times.
The only plus to this entire visit to the Hampton Inn was that continental breakfast started at 6a.
Stayed in May 2023
Reviewed: 1 May 2023
Sam
United StatesClean facilities. Awesome breakfast.
Stayed in April 2023
Reviewed: 12 April 2023
Rcarpie
United StatesGood breakfast choices, clean, in a great location
Stayed in April 2023
Reviewed: 3 April 2023
Adam
United StatesI went there specifically because they had a hot tub as I was on a ski mini vacation. The hot tub was closed and they did not give a discount. It was too late to rebook another hotel.
it was clean
Stayed in March 2023
Reviewed: 31 January 2023
Bridget
United Statesthe air freshener in the common areas was pretty strong especially in the lobby
clean rooms, comfortable bed, great breakfast and friendly helpful staff
Stayed in January 2023
Reviewed: 24 December 2022
Hadley
United Statesnothing
Bed was comfortable, room was clean and had a heater. Room looked nice and the staff was amazing!
Stayed in December 2022
Reviewed: 20 September 2022
Bruce
United StatesGreat foods breakfast!
Stayed in September 2022
Reviewed: 18 September 2022
James
United StatesEVERYTHING WAS VERY NICE.
Stayed in August 2022
Reviewed: 10 September 2022
Cynthia
United StatesStaff was very friendly, especially Benjamin! They gave us some great recommendations.
Stayed in September 2022
Reviewed: 29 August 2022
Vickie
United StatesPoor pillows.
Very nice stay. Abundance of staff on Sunday morning. Clearly an exceptional working environment due to adequate staff. Front desk confirmed by stating "They treat us very well so employees tend to stay" I think that speaks volumes!
Stayed in August 2022
Reviewed: 28 July 2022
Kayla
United StatesGreat stay, wished front desk staff would wear masks.
Staff was very helpful. Came in very late with young kids and they were very accommodating.
Stayed in July 2022
Reviewed: 24 April 2022
Paul
United StatesNothing
Long time user of Hampton Inn Facilities. Always a good stay.
Stayed in April 2022
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