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  5. Reviews of SureStay Plus Hotel by Best Western Stevensville St Joseph

Reviews of SureStay Plus Hotel by Best Western Stevensville St Joseph

5050 Red Arrow Hwy, Stevensville, 49127-1014, United States

Review score

Based on 210 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.2

  • Location

    7.8

  • Facilities

    6.4

  • Staff

    7.7

  • Value for money

    6.5

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 16 October 2023

    7.0
    Okay, small tv, rooms facing highway were noisy.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lots of road noise from highway

    Clean

    Stayed in October 2023

  • Reviewed: 5 October 2023

    7.0
    Good for the price
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tvs are a little outdated and the pillows personally weren’t great for us.

    It was clean for the price. The room wasn’t run down.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    5.0
    Passable
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was terrible. The lobby and breakfast area wasn't air-conditioned

    Stayed in September 2023

  • Reviewed: 25 September 2023

    7.0
    Good
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located near the highway , so it was to laud at night.

    Clean , good price

    Stayed in September 2023

  • Reviewed: 21 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Definitely a dated look with the feeling of deferred maintenance and upkeep. The door latch was loosened and my husband needed to get a screwdriver to fix it. I would not have stayed in the room by myself. Tissue box was emptied and had not been refilled.

    The bed was comfortable. The room was clean.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    It was decent, clean. Staff not very friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The dining/lobby area was so uncomfortably hot. The breakfast wasn’t restocked

    Stayed in September 2023

  • Reviewed: 30 August 2023

    7.0
    Clean and reasonable.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The back door to the hotel was permanently unlocked open.

    Closeness and soundproof from the highway

    Stayed in August 2023

  • Reviewed: 28 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Toilet

    Was inside the elements

    Stayed in August 2023

  • Reviewed: 20 August 2023

    6.0
    Cheap
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower didn’t work all the way, the water pressure was low and the breakfast was mid

    The bathroom mirror was great

    Stayed in July 2023

  • Reviewed: 6 August 2023

    6.0
    Short drive to silver beach. Food was okay. Staff was nice. Bed was comfortable. Price was steep for what it was.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was too cold to swim. Ice machine in our floor didn’t work. Breakfast was terrible. Pancake machine so slow most people gave up waiting.

    Good location

    Stayed in August 2023

  • Reviewed: 3 August 2023

    6.0
    Nice place to stay to visit surrounding areas!
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Traveling with a pet, our puppy, and having a 2nd floor room with only one exit, which was an elevator. She did great, but I would have preferred a first floor, or stairway access to get outside.

    Great staff and location.

    Stayed in August 2023

  • Reviewed: 5 July 2023

    5.0
    So So!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The out of order lobby restrooms,elevator and satellite TV going out in a hotel you should have cable.

    The staff were very friendly and the room was very clean!! On the other hand the elevator was not working the lobby restrooms were out of order, and on a stormy day the satellite did not work. They did tell us the elevator part had been ordered and offered to help take the bags up for us which we declined but appreciated the offer. The pool was open and the a/c worked well in our room.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator and the ice machine on our floor were out of order. At breakfast they were out of knives.

    Staff was great. Said if anything was wrong or needed to let them know right away.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    6.0
    Comfortable stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pool service unavailable. High incidentals rate $100. This is too high.

    Comfortable room. Breakfast availble with stay

    Stayed in May 2023

  • Reviewed: 27 September 2022

    6.0
    Scalding Hot Shower, Comfy Bed, No Sound Proofing resulted in a Noisy Night next to the Interstate.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The message about wearing face coverings must be out of date. I was the only one wearing a mask during my visit. None of the staff or the other guests were wearing masks. This was true for the Hampton Inn in St. Joseph and the Hampton Inn in Michigan City where I stayed on Sunday night. With regard to the hotel in St. Joseph, the staff was helpful and cordial. My room - #205 - the water in the shower went from TOO HOT to SCALDING HOT. There wasn't any cold water. It was dangerously hot. I reported this to staff. I hope it has since been addressed. The hotel needs more sound proofing. The noise from the interstate plus a noise that seemed to come from everywhere - loud rumbling that ebbed and flowed throughout the night made sleep difficult. I did not have this problem with the Hampton Inn in Michigan City which is also near the interstate.

    The bed was comfortable

    Stayed in September 2022

  • Reviewed: 13 September 2022

    5.0
    Meh
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights

    Bottom line, this hotel really needs a rehab. Definitely didn't have the feel of a Hilton property. Dirty worn carpeting throughout, air conditioning barely works and makes strange noises all night, musty smell in room and mold on the lampshades. Shelves with a lot of dust (more mold?) Pool was completely shut down, perhaps permanently? (my bad, I didn't confirm there was a working pool when I made the reservation), I just assumed all Hampton Inns had them). Poor lighting in room and bathroom, was hard to get ready for the event we were going to. Bugs constantly flying around in room (fruitflies?) - which was no surprise since all the doors at both ends of the hallway were always left open except at night. Doubtful we will return.

    Here for the weekend. We weren't there to hang out in the hotel, so I guess it was a good deal as the rates were quite a bit lower than the other hotels in the area. We were put on the first floor- Rm 114. Free breakfast had a decent enough selection. Room was missing a hair dryer, and staff was nice enough to replace.

    Stayed in September 2022

  • Reviewed: 2 September 2022

    6.0
    I expected better for Hampton Inns.
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    We spent four nights. Our room was neither swept or the trash taken out in that time period. The A/C was not working on the main floor which made it uncomfortable in the breakfast area.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    6.0
    Conveniently located but lacked the quality for the price.
    • Leisure trip
    • Couple
    • King Study with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The value - the hotel is not anything special and for over $200 a night I was expecting something nicer (pull-down shade in the room was broken, floor tiles in the bathroom are all cracked, shower floor is stained from dirt/use … ) the bed was also stiff as a board.

    We liked breakfast and the room seemed clean. The location was also conveniently located to see Saint Joseph and also the wineries in Baroda.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    5.0
    Ok stay
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night

    The room had a moldy odor that hit you as soon as you entered the room. Even with the A/C it was uncomfortably humid. It was fine for 1 night but I wouldn't feel comfortable staying longer.

    Good location. Comfortable bed.

    Stayed in August 2022

  • Reviewed: 31 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    expressway noise

    Stayed in July 2022

  • Reviewed: 15 July 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    - Shower was either cold only or hot only. - Some furniture was broken. - A/C was smelly and very noisy.

    Staff was friendly.

    Stayed in July 2022

  • Reviewed: 13 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night

    The noise from I-94 was constant (throughout the entire night). The chairs in the room were stained! and the room looked as if it had not been vacuumed (wrappers were on the floor).

    The breakfast choices were excellent! The front desk staff were extremely welcoming and gave assistance (additional towels were needed), without hesitation. The location was easy to locate (right off of I-94).

    Stayed in July 2022

  • Reviewed: 27 June 2022

    5.0
    was not comfortable bed and so disappointed about not Pool as it was advertised.
    • Leisure trip
    • Family with young children
    • King Study with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no pool as it was advertised. not enough pillows and blankets for the extra pullout bed.

    location

    Stayed in June 2022

  • Reviewed: 20 June 2022

    6.0
    for the price not worth the stay. they ran out of breakfast items 45 minutes before it closed down and said they were d
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    cello was of the bathroom and shower. foot marks on the tub. didn’t look like it was clean

    looked nice from the outside

    Stayed in June 2022

  • Reviewed: 7 June 2022

    6.0
    Overpriced for run-down facilities
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    We had to wait nearly a half hour in the lobby for our room to be ready. When it was ready, it wasn't completely clean. Nightstands were notable dusty, mirrors were streaky, part of the window shade was broken and laying underneath. A streaky mirror doesn't ruin one's stay, but it was noticeable. We could not find a working vending machine in the building. Signs were posted showing that it was out of order, and the same was true about a waffle maker. When you have a lot of people wanting waffles at breakfast, you should make it a point to get it fixed quickly. I thought it was odd that the staff also joined in eating breakfast during the breakfast rush when food wasn't being refilled quickly. (If enjoying breakfast is a perk of employment here, my apologies for pointing this out.)

    The pillows were comfortable and the hotel was quiet. The location was convenient for what we wanted to visit. It was near restaurants.

    Stayed in June 2022

Showing 1 – 25

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