231 East 43rd Street, Midtown East, New York, NY 10017, United States
#287 of 418 hotels in New York
Guests' ChoiceBased on 786 hotel reviews
7.8Cleanliness
8.1
Comfort
8.0
Location
9.1
Facilities
7.6
Staff
8.6
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 3 June 2024
Carothers
United StatesThey made a mistake on my bill and overcharged me by $122. After I called them they acknowledged their mistake and agreed to refund me.
Quiet room.
Stayed in May 2024
Reviewed: 20 May 2024
Riko
SingaporeNo remote control for TV, requested and I finally got it when I asked for it for the 3rd time. No big deal.
I could do early check in without charge when I arrived in the late morning. Conveniently located for my business trip.
Stayed in May 2024
Reviewed: 16 May 2024
Ana
Trinidad and TobagoI liked the firm comfortable bed, clean room and good breakfast. My request for a quiet room was fulfilled. It was also very convenient to have an available business centre. All staff members were pleasant, and helpful. The location was ideal for the purposes of my visit. I have stayed in this hotel in the past and will definitely stay there again.
Stayed in May 2024
Reviewed: 30 April 2024
Lkhagvasuren
MongoliaThe breakfast was not good.
The location.
Stayed in April 2024
Reviewed: 29 April 2024
Janet
United KingdomGreat location.
Stayed in April 2024
Reviewed: 23 April 2024
Gwen
United StatesThe rooms are a little small but comfortable. Pillows were uncomfortable.
The location is excellent. The breakfast was good.
Stayed in April 2024
Reviewed: 22 April 2024
Janet
United StatesNo refrigerator in room
Quiet . Close to where we needed to be. Coffee all day !!!!! Clean rooms , plenty of bath towels ! Nice staff.
Stayed in April 2024
Reviewed: 3 April 2024
Bernadette
United StatesLoved the location! Very nice facility with great staff.
Stayed in March 2024
Reviewed: 30 March 2024
Alison
United KingdomNo ice in ice maker. Coffee from 24hr dispenser wasn’t warm in the evening.
Breakfast had a lot of choice. Bed was comfortable. Staff were polite and very friendly.
Stayed in March 2024
Reviewed: 18 March 2024
Uma
United StatesExcellent staff service. Desk clerk Asia was very efficient, professional and kind.
Stayed in March 2024
Reviewed: 4 February 2024
Bonnie
United StatesWe had to change rooms because there was a bug on the pillowcase. I didn’t like the sliding door on the bathroom. I prefer a door that closes all the way.
I loved the location.
Stayed in January 2024
Reviewed: 29 January 2024
Aliona
United KingdomBreakfast was quite bad. All of the food choices (apart from banana and oatmeal) were very unhealthy and low quality. There wasn’t a single vegetable. The stuff constantly run out and it takes quite some time to ask staff to top it up. Only plastic cutlery and paper plates are available. I stayed in quite a few Hamptons and it is very far from Hampton standards (at least in Europe, not sure about the US).
The bed was big and very comfortable, the room was super clean and the cleaning lady (Adriana) was very friendly and nice. The rest of the staff were nice too. The location is quite good, close to metro and the street is quite quiet. The gym was also very clean. Not very big but enough to exercise on holidays. Very comfortable stay overall
Stayed in January 2024
Reviewed: 19 January 2024
Miroslav
SlovakiaPoor WiFi signal
Breakfast was so tasty Good location
Stayed in January 2024
Reviewed: 12 January 2024
Leonie
Bosnia and HerzegovinaBreakfast room was crowded and not enough tables
Great location, easy access to train stations and buses plenty of great food locations near by. Staff were friendly rooms were nice and plenty of room.
Stayed in January 2024
Reviewed: 9 January 2024
Tiziano
ItalyLocation
Stayed in January 2024
Reviewed: 8 January 2024
Payne
United KingdomIt’s hard to find anything we didn’t like
Property is ideally located for Grand Central station, a very quiet location on 43rd st east, it was very clean, rooms were ample, bed was very comfortable after a days walking, good selection at breakfast and tea and coffee available 24hr . Staff were always polite and willing to help
Stayed in December 2023
Reviewed: 6 January 2024
Keryn
AustraliaSmallish room, no hot water one day, crowded breakfast room
Location, friendly staff, breakfast
Stayed in January 2024
Reviewed: 5 January 2024
Rastislav
United StatesPolite but not very trained staff... As result it was pretty chaotic paperwork there...
Nothing specific.
Stayed in December 2023
Reviewed: 2 January 2024
Joanne
United KingdomRoom was comfortable and clean. Breakfast was good.
Stayed in December 2023
Reviewed: 24 December 2023
Jean
GermanyAir conditioning system a bit noisy
Cozy and clean
Stayed in December 2023
Reviewed: 24 December 2023
Cheryl
United StatesBreakfast often ran out. Our last morning there, the only thing out at 9:25 was bananas and cereal. Coffee, hot breakfast and pastries were all out.
The location was great! Walking distance or a quick ride to everything. Very friendly front desk employees.
Stayed in December 2023
Reviewed: 21 December 2023
Nezar
GermanyDisappointing stay . The room was cramped, and the building felt dated, like stepping back into 1960, especially with the outdated heating and electronics. The reception staff's service left much to be desired, and the complimentary breakfast was underwhelming. Not up to the expected standard for modern accommodations.
Stayed at Hampton and was impressed by its excellent central location. Everything from local attractions to dining options was easily accessible, greatly enhancing the convenience of my visit. The hotel itself offered a comfortable experience, although it could benefit from some updates. Overall, a good choice for travelers who prioritize location and ease of access.
Stayed in September 2023
Reviewed: 18 December 2023
Emily
United StatesThe room was very small and almost too small for two people. The views in our room, even being on a very high floor, were not great. The lobby was very small with very little seating when trying to wait for a taxi.
The breakfast was free and had great options. The staff were friendly and helpful. The hotel was right next to grand central station for good transportation and there were restaurants nearby.
Stayed in September 2023
Reviewed: 25 November 2023
Pierina
United StatesOur room was very small - and there was a pocket door separating the bedroom from bathroom.
It is an older building but well maintained. Lots of good choices for breakfast.
Stayed in November 2023
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