Loud neighbors with kids yelling at 8am Slow leak in sink Electric outlet by bed did not work Refrigerator either not working or unplugged I let the front desk know in the am and got no apology or comp on my stay. Was just told they would tell maintenance

The hot tea and coffee access all day Real breakfast

Stayed in June 2024

Someone's car horn went off in the middle of the night both nights of our stay and next time we will request a room not on the same side as the interstate. Traffic quite loud during the night.

Pete amd David at the front desk were wonderful! Very friendly amd helpful! Breakfast is always good.

Stayed in June 2024

Staff was extremely helpful - William was my angel - thank you 😊

Stayed in June 2024

The hall carpets were dirty. Does no one vacuum anymore? I've noticed this at the many hotel we stayed at on our travel last month. We were in four hotels in May and none of them vacuumed the hall carpets. First impression. We were only here a few hours - 8 pm to 4:30 pm, so it was great for a place to rest before a long flight home. It was close to the King of Prussia mall and right beside a busy highway, so it was noisy. Also, it is not easy to access from the west. We had to drive past it and wind around through a neighborhood to get to it. Limited left turns on the busy highway.

This hotel was near enough to the airport to get us there early in the morning. The bed was comfy and we had room for our luggage. The price was good for the area. Lots of space in the bathroom for things. Love that. Towels not threadbare.

Stayed in May 2024

The bagel and coffee were very good; breakfast was pleasant and I was grateful for it.

Stayed in June 2024

Room was updated and bathroom lovely. Halls were dark and dingy

Really difficult to locate and enter because no turn option on 202

Stayed in May 2024

Road access only from one direction. Very close to freeway so very noisy on one site.

Stayed in May 2024

See top space for answer.

The room was very cold when I arrived. Later the air automatically shut off. The room had a mildew odor. When I laid across the bed the top blanket smelled of mildew and urine. It seemed the bed was fixed fast because at Check in at 3pm the room had not been worked on yet. So, they may have rushed it and put the same blanket on the bed that was used by the person who stayed in the room before me. For this to be an accessible room it was very small. I could not turn my mobility scooter around. It was only because it has a shower that t he room was accessible. Breakfast was very good with a nice selection of food. Snacks in the lobby was expensive. Over $4 for 1 small bottle of Coke.

Stayed in April 2024

Thank you!

Stayed in April 2024

Hot water wasn’t hot enough

Stayed in March 2024

The shower door setup. There's a gap facing the shower head for water to get out, and you have to climb in to the shower to turn it on....COLD SHOCK in the morning, lol. Not a major gripe, just a note for the question.

Service was as expected, staff was polite and respecful.

Stayed in March 2024

My bathroom door was filthy. The garbage can was too close to the elevator buttons.

Comfortable bed.

Stayed in March 2024

The rooms need some minor upgrades and repairs. Not enough to affect our stay. The heating/cooling unit would run, then it would get hot, then finally turn on to cool down, which made sleeping a little harder to be comfortable.

The staff is always friendly and helpful. Fresh waffles in the morning are always great, and the other breakfast options they offer. They do not use single use bathroom products, so fewer single use products

Stayed in March 2024

No frills, but clean and quiet. Was very comfortable in my room.

Stayed in March 2024

I was surprised that they charged $3.87 for parking. The final bill is different from what booking.com had indicated.

The room is clean and the bed is comfy. Good size of the bathroom. Breakfast is good. Selections are adequate. The staff is friendly and gave us a good recommendation for dinner.

Stayed in March 2024

The price was higher than normal

The beds are super comfortable

Stayed in February 2024

A lot of noise the night I stayed. I guess it was a kids athletic team staying that night as well ,and the kids were playing in the halls all night.

Everything was good, I enjoyed my stay.

Stayed in January 2024

no hot water -barely warm enough to shower the first night, unable to shower the second night - too cold. Might just be a problem of getting hot water to the 7th floor (top floor). Also, shower was designed by an idiot - there is a 1" gap between doors and shower head shoot water right into the gap onto the floor which is slippery. and you have to stand in front of the shower head in order to turn it on, guaranteeing you will be be blasted with COLD water. the safety bars rattle - hope they are secure. weird, the bathroom door is shared with the closet, when closet closed, bathroom open and opposite, bathroom needs it's own door.

7th floor room - nice view from the room. temperature control was good. beds were good. breakfast was good.

Stayed in February 2024

Nothing

the breakfast was nicely prepared and hot. The dining room was clean

Stayed in January 2024

the hotel was very very clean

Stayed in February 2024

I felt secure and it was very clean!

Stayed in February 2024

Amenities were good. Cannot think of anything that I did not like.

Location was excellent. Close to our destination, King of Prussia mall. Staff was efficient and friendly. Breakfast was good.

Stayed in December 2023

It was all good. The ice machine on our floor was broken.

The bathrooms were nice and clean

Stayed in December 2023

Too noisy for the rooms close to the highway

Perfect location and good breakfast

Stayed in December 2023