Make sure you don't get a room next to the railway lines..

Stayed in August 2023

Front desk did not listen to my instructions on how to divide the total costs among 4 of us. We were on a "GirIs' Trip and I was charged the full amount of 2 rooms for 4 individual people. He told we could split the cost 4 ways at check-out, which we did! Front desk SAID he was going to take the original (check-in) charge of the 3 others off my account, but he did not! Hampton Inns got paid DOUBLE for this stay. I am still fighting this 2 weeks later. Also, I left a HOTEL LAUNDRY BAG full of dirty clothes and forgot it. After returning home the next day, a call to the hotel informed me that Housekeeping assumed it was trash and threw it out!!!!! BAH!! I lost about $300 in clothing.

Location is Ideal. Just around the corner from Little Italy with all its great restaurants and smaller boutique shops. It was also across the street from the Harbor and all the activity going on there. Best part? All this was within a comfortable walking distance from hotel.

Stayed in August 2023

Old fashioned interior and a shaggy elevator Cigarette smog in non -smoke area

Location, it's convenient and close to the Midway and cruise pier Nice breakfast!

Stayed in August 2023

no safe, no microwave, no room cleaning

breakfast, comfortable location

Stayed in August 2023

parking fee if $40 per night!

location

Stayed in August 2023

The elevators are a bit rough. Each one had it's own quirk that all of us guests would discuss. They would either bounce up and down or make loud noises. It also should be noted that there are train tracks that are loud next to the hotel

Breakfast was good. Access to the venue I needed to be at was good. The staff was very friendly and helpful. It is very close to Little Italy so walking there for dinner each night was a breeze.

Stayed in July 2023

The elevator didn’t seem safe

Great location

Stayed in August 2023

Very comfortable beds and clean room. Was able to have a relaxing rest.

Stayed in July 2023

Parking garage is small. Breakfast area was extremely crowded for the 4th of July. Otherwise, I highly recommend this hotel.

Clean rooms and great location only 8 minutes walking distance to Little Italy and 10 minutes driving to the Gaslamp Quarter.

Stayed in July 2023

The elevators in the hotel practically did not work properly during my entire 3-day stay. Only one of the three elevators worked when worked..., if you are disabled, don't choose this hotel! There were also bad instructions about the floors to the stairs that lead to the lobby. The sink in the room did not drain properly and the breakfast was limited. The price of parking ($40/night+tax) is outrageously expensive.

The staff was nice and the hotel manager was down-to-earth and practical. The rooms and common areas are clean, the cleaning works. The towels were soft and of good quality, and there were enough of them. There are enough parking spaces in the hall and even a big car (F150 truck) could fit there. The location of the hotel is great. A short walk to the beach, the USS ship, Little Italyy, etc. We walked 30 min to Balboa park and about 30 min to Petco Park stadium. The swimming pool outside was nice, sufficient and clean. High-quality pool towels were available. The gym was Hampton type, very small, but functional. The staff handled my complaint matter-of-factly and professionally, I am satisfied.

Stayed in July 2023

This hotel was amazing. I was traveling with my parents, who are in their 70s, and my 5 year old son. The location was perfect. The Waterfront park across the street had security officers till 10pm. I was comfortable playing at the park with my son and felt very safe in that neighborhood. The Old Town Trolley picks up two blocks in front of the hotel which was helpful to minimize walking for my parents. The breakfast was good and we loved the location. We would walk two block to Little Italy for dinner.

Stayed in July 2023

I don’t like that I booked a bay view room but did not get that, but iwas charge for it

Location

Stayed in July 2023

Air conditioning very noisy Very poor choice for breakfast (no chocolate toping for waffles, no muffins or equivalent, only french toast and donuts)

Location close to the harbor Not too far from the USS Midway Museum Train station next to the hotel

Stayed in July 2023

No microwave in room. Charge for parking.

Breakfast was not as good as I liked. The scrambled eggs appear to be processed liquid. 1 of 3 mornings had bacon. Other selections like bagels were not memorable. Coffee was hot and fresh. Location is the best, only 10min from airport, a short walk to the waterfront and ship museums and attractions. Petco Park is nearby (did not go there), and the S Diego Zoo is 15min away, that was great. The Italy district is 3 blocks away walking distance, which had plenty of restaurants and live atmosphere. Room was good. Service is fine. No microwave in the room though, so to use it, you have to go down to the lobby. Daily charge for parking $$. Parking garage was secured that activates the gate with room keycard.

Stayed in June 2023

There were so many guests at the hotel you could hardly get a seat in the breakfast room which is understandable. I asked on four mornings of my stay for sanitiser to be placed in the empty containers in foyer and in the breakfast room and at the lift stairwell. Of six sanitisers in the hotel I knew of, only 1 on 4th floor every worked. One of the very hard working kitchen staff said the kitchen one hadn't worked for months so I asked the very busy (not) young man on reception two mornings running and he said he would ask someone to do it. When I asked him again on the third morning he said I asked!!!!!! With so many people self serving all using the same utensils in the breakfast room sanitiser is a mandatory requirement. We travelled USA for 74 days and in no other hotel, whatever class was there no sanitiser. We are not over covid and other germs and this should be standard everywhere, even in your hotel.

the staff in the breakfast room were so hard working and polite. Even with a full hotel they were very efficient.

Stayed in July 2023

Staff was super slow and was not helpful. Waited too long to check-in.

Location

Stayed in July 2023

The only thing I could think of was the elevator where a little scary. But I think when we where checking out they where better nothing bad to say about this place a great place to stay

The property is a great place to stay downtown San Diego if this where you want to stay. So close to water just a cross a street the parking garage was difficult if you drive a large SUV or truck 2 street or blocks away from little Italy. A must place to see and eat. The food amazing a nice night life. The waterfront a nice walk to see the large ships and boats and a cross the street a clean safe playground for the kids

Stayed in July 2023

Everything was good but we left the hotel and understood that we forgot to take bottle of wine from refrigerator and slippers near bed. I called to the hotel and guy told me that he cant help me. I asked him to come back in 2 hours to take it from my room. Receptionist told me that they will not keep my things for 2 hours. So I forgot to take bottle of wine for 75$ and my shoes for 250$. Thank you for the help nice people from Hotel

The property is amazing

Stayed in July 2023

Great location, affordable, and clean! The complimentary breakfast was perfect. we stayed here for the taco and tequila festival and it was close to the metro which was only a few stops from Petco Park. The rooftop pool was also a nice option. Would definitely stay here again!

Stayed in April 2023

The location is very good. The staff was very helpful. We enjoed staing in this hotel.

Stayed in July 2023

The railroad is close by

Stayed in June 2023

the parking… charge $40 per night and kept es the $300 . in stead of credits

location

Stayed in June 2023

Single use plastics (plates, cutlery) at breakfast. Makes it feel very cheap and BAD FOR ENVIRONMENT. The quality of the breakfast food wasn't amazing. The room containing two double beds was a little cramped for 4 people

Great location, convenient driveway for check in/check out with luggage, easy to find.

Stayed in June 2023

Rip-off taxi driver to the airport - told it would be about 13$ but he charged 30$!! Breakfast got a bit boring for 7nt stay

Loved having sofa and big bed and shower and toiletries were excellent. Location to trollies, Little Italy, and ferry was excellent. Also really aporeciated having coffee and hot chocolate on tap in reception.

Stayed in June 2023

this time we were at the back of the hotel and we could hear the train… all. night. and. day. it was really loud and I get the hotel can’t help the sound but we had our one year old with us and it did make it a little challenging to get him down because of the train alarms. also the elevators were really slow.

great location next to the park and sea side. we love this hotel this was our second time. staff was fantastic as usual, breakfast was hot and tasty. parking is fair price for the location as well. walkable to a lot of things too.

Stayed in June 2023