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Reviews of Hampton Inn & Suites Billings West I-90 3 stars

3550 Ember Lane, Billings, MT 59102, United States

#20 of 52 hotels in Billings

Guests' Choice

Review score

Based on 101 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.5

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Showing 1 – 25

  • Reviewed: 20 May 2024

    7.0
    Friendly Staff. Remodeled and fresh. Bed beware...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub
    • Stayed 1 night
    • Submitted via mobile

    Pool was a little icky, betting that will come next in the remodel phase. The queen beds. Unless you slept smack in the middle of them, you felt like you were going to fall off. Wish the pillows were a little firmer.

    Rooms were freshly remodeled as we're the main areas. Staff was very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 16 August 2023

    8.0
    didnt like we had to wait until after 5pm to eat.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights

    It was good

    Stayed in August 2023

  • Reviewed: 6 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Over charged

    The hotel was clean and good location.

    Stayed in February 2023

  • Reviewed: 31 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    could use some updating in the linens. was in ok condition overall.

    breakfast staff gentleman was very friendly and provided great service.

    Stayed in July 2022

  • Reviewed: 13 July 2022

    8.0
    good for an overnight
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    not close to much

    right off I-90

    Stayed in July 2022

  • Reviewed: 6 July 2022

    7.0
    Room was comfortable, staff was friendly, breakfast food was a little above average I thought.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The pool area was obviously not cleaned from one day to the next as there was trash that had been left by others. A tile was floating in the hot tub and one day the hot tub was out of order. One of the hooks on the blackout drapes in our room was not attached properly. Asked for “stay over service“ and only received it one of the four nights we were there. didn’t really like the tub mats although some kind of nonslip surface is needed in the tubs.

    Excellent pool area and hot tub. Great breakfast!

    Stayed in July 2022

  • Reviewed: 9 May 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    no fridge

    very nice

    Stayed in May 2022

  • Reviewed: 7 May 2022

    8.0
    Pleasant and comfortable stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights

    Nothing arose.

    Comfortable hotel with good size rooms and comparable facilities. Good breakfast selection. Friendly staff.

    Stayed in May 2022

  • Reviewed: 27 April 2022

    9.0
    Staff very courteous
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Stain on walls and no bar soap

    The young lady who checked me was very courteous and helpful.

    Stayed in April 2022

  • Reviewed: 26 March 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Price and no fridge I'm room

    The pool hot tub and breakfast

    Stayed in February 2022

  • Reviewed: 19 March 2022

    9.0
    It was pleasant. Desk people were friendly and accommodating.
    • Leisure trip
    • Family with young children
    • King room with Shower
    • Stayed 1 night
    • Submitted via mobile

    No hooks for the towels??

    The breakfast was very good, lots of choices. Also, the dining room facility was bright and airy. We appreciated the size as well. We’ve stayed in places where the dining area was very small with few tables. This is a nice sized pleasant eating area.

    Stayed in March 2022

  • Reviewed: 27 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom wasn’t totally clean. The radiator cover was falling off the wall.

    Breakfast was great. Location was easy to find and close to where we wanted to shop in Billings.

    Stayed in January 2022

  • Reviewed: 13 September 2021

    7.0
    Yellowstone 2021
    • Leisure trip
    • Couple
    • King room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Bed/pillows not made for comfort. Bed a little more form than I’m use to and pillows soft and thin

    Location friendly staff and excellent breakfast

    Stayed in September 2021

  • Reviewed: 27 August 2021

    9.0
    Vacay
    • Leisure trip
    • Couple
    • King room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Dry nice.

    Stayed in July 2021

  • Reviewed: 2 August 2021

    9.0
    Convenient and friendly. I'd stay there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    It was a holiday weekend and we arrived a little later than expected so there was no food near the hotel other than a convenience store. That isn't the hotel's fault though.

    It was nice to stay at a hotel that was operating again and not using COVID as an excuse for mediocrity. The breakfast was great and the staff were friendly and professional.

    Stayed in July 2021

  • Reviewed: 16 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed and Wet Bar
    • Stayed 1 night
    • Submitted via mobile

    The noise. You could hear kids screaming from 3-4 rooms away and the person upstairs paced with heavy, loud footsteps for hours starting at 5am. They were loud the night before as well.

    The room was clean and the bed was super comfortable. Enough towels and the shower pressure was good.

    Stayed in July 2021

  • Reviewed: 7 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Maybe one thing, regrout the floors in the bathroom.

    All of it. The staff was very friendly and welcoming. The room was fresh and inviting.

    Stayed in July 2021

  • Reviewed: 31 May 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King room with Shower
    • Stayed 2 nights

    Great

    Stayed in May 2021

  • Reviewed: 26 May 2021

    8.0
    Glad first night until second night.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I had requested a quiet room away from high traffic areas like pool, elevator, ice machine, etc. but was around corner from elevator and ice machine. Seemed they had a conference there. This was because I had surgery the next day. The night following my surgery the room directly above us had a party and was very noisy banging, dropping stuff repeatedly, and stomping with loud noises until midnight. I tried to call front desk 20 times before answering. Even when they said they would go up there it didn’t stop. When I checked out I told manager about this and my online request but she never adjusted my bill or even apologized. She didn’t seem shocked by night clerk not answering phone.

    Clean throughout the interior and exterior. Our room was very nice. Comfortable beds and easy to access. Pool and jacuzzi were clean and easy to access.

    Stayed in April 2021

  • Reviewed: 30 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Ada room Shower

    Breakfast- Large room

    Stayed in September 2023

  • Reviewed: 27 July 2023

    2.0
    Old, dirty and a very bad experience
    • Leisure trip
    • Group
    • King room with Shower
    • Stayed 1 night

    An old and worn down hotel which is totally overpriced. The text on the site says it has been remodeled (but that’s a lie) and the pictures on the website are from when the hotel was built which was a long time ago. Stained sheets, stained and dirty floor, dust everywhere - it might have been cleaned the same time it was built. Never ever staying here again

    Nothing

    Stayed in July 2023

  • Reviewed: 20 April 2023

    10
    A nice motel
    • Leisure trip
    • Family with young children
    • King Studio Suite with Sofa Bed and Wet Bar
    • Stayed 2 nights
    • Submitted via mobile

    The shampoo was empty and a light bulb was missing in one of the lamps.

    The room was wonderful , easy access to the freeway.

    Stayed in April 2023

  • Reviewed: 23 October 2022

    10
    Very nice staff and clean rooms!
    • Leisure trip
    • Couple
    • King room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff was very friendly! Got a room upgrade for no charge. Very clean and comfortable beds! Would recommend!

    Stayed in October 2022

  • Reviewed: 18 October 2022

    5.0
    Older facilities and easy access location
    • Business trip
    • Couple
    • King Studio Suite with Sofa Bed and Wet Bar
    • Stayed 1 night
    • Submitted via mobile

    I wasn't aware that this facility is an older facility as our room for a king size suite felt outdated. And we had to walk through the end inorder to access our rooms.

    I loved the location and it is very accessible for me being I'm from out of state

    Stayed in September 2022

Showing 1 – 25

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