8811 Plum Dr. , Urbandale, IA 50322, United States
#4 of 9 hotels in Urbandale
Guests' ChoiceBased on 78 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.8
Staff
9.1
Value for money
8.3
Free WiFi
10.0
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End of dialog contentReviewed: 18 May 2024
Dennis
United StatesWe were disappointed that there was bacon for only the first hour of the breakfast. It was gone when we got there. Also, I don’t like omelettes with veggies in them.
Stayed in May 2024
Reviewed: 23 April 2024
Holley
United StatesThe Hampton Inn loves my Golden Retriever!!
Stayed in March 2024
Reviewed: 17 April 2024
Mark
United StatesNeed more or brighter lighting. Kind of dark for reading. Need new bottom sheet on the bed. The elastic was shot and the sheet was too small and I had to try and fit it back on the mattress in the middle of the night. Buy some sheets with deeper pockets and throw away the ones where the elastic is shot.
Good location for my needs. Breakfast was good. Coffee could have been a little hotter.
Stayed in April 2024
Reviewed: 8 April 2024
Michaela
United StatesN/A
Clean and location
Stayed in April 2024
Reviewed: 27 March 2024
Holley
United StatesI have a Golden Retriever Emotional Support Dog. He is extremely well mannered and settles all visitors in any hotel. Marriotts accept him without additional charge. An Emotional Support Dog should be accepted as a service animal consistently. He has passed his Canine Good Citizen exam, had therapy training, as well as all levels of obedience. He is accepted into restaurants, other hotels, pubs, stores, etc. This was discriminating for a dog who is awaiting his final therapy training to be an AKC therapy animal. This cost me $50 a hotel, even when I explained. I was told Hilton/Hampton has had training for desk personnel to discriminate ESA dogs as not therapy animals. You have trained your personnel to discriminate in an unfair manner. Just because you can take money for the ESA dogs, does not mean it is a good policy and you should do it. Shame on Hilton, recommend that you change this policy.
This is a lovely Hampton. Clean, fresh and a tall toilet ;o)
Stayed in March 2024
Reviewed: 21 March 2024
Lisa
United StatesWe usually stay at this property when we have family events. It's a good meeting place and we use the party room. It's always nice and clean and the employees are efficient and friendly. The breakfast is the usual fare but kept very nice and clean and everything is hot that's supposed to be.
Stayed in March 2024
Reviewed: 2 January 2024
Misty
United StatesThe beds were hard and the pillows were flat
Cleanliness and hospitality
Stayed in January 2024
Reviewed: 10 November 2023
Bryan
United StatesThe pillows were too flat
The room was clean the location was convenient and service was very good
Stayed in November 2023
Reviewed: 16 September 2023
Bryan
United StatesQuiet and the breakfast is pretty good
Always a good stay
Stayed in August 2023
Reviewed: 3 September 2023
Joseph
United StatesMini refrigerator didn’t have freezer
Stayed in September 2023
Reviewed: 28 August 2023
Nancy
United StatesThe room was chilly at first and we thought we could adjust to change the ac setting. Didn't succeed although the room warmed a tad. Must have been on the schedule?
Breakfast was good enough. Missed having something to toast although the toaster was there. Rest of it was just fine.
Stayed in August 2023
Reviewed: 18 August 2023
Kenda
United StatesVery clean !
Stayed in August 2023
Reviewed: 18 August 2023
Amanda
United StatesPool was really cold.
Breakfast was good. Lots of options.
Stayed in August 2023
Reviewed: 7 August 2023
Sean
United StatesBody was bottle was empty in the shower. Only the shear curtains could close all the way so the room got bright early in the morning.
I was able to check in early at no extra cost. Room was clean.
Stayed in August 2023
Reviewed: 28 May 2023
Terri
United Statesnothing to dislike! 😃
location, cleanliness and very attentive employees!!
Stayed in May 2023
Reviewed: 26 May 2023
Craig
United StatesNoise from the interstate outside the room.
Breakfast was nice, clean and hot.
Stayed in April 2023
Reviewed: 19 May 2023
Christine
United StatesThe comforter was heavy and would pull to one side of the bed when sleeping.
the hotel was really nice. The room was great.
Stayed in May 2023
Reviewed: 6 March 2023
Grace
United StatesBroken outlets in room
Location and clean
Stayed in March 2023
Reviewed: 21 January 2023
Harry
United StatesThe breakfast was empty...no waffles, no juices, no muffins or other breads on Sunday. Big disappointment on what Hampton usually prides themselves. Just truly upsetting. Was so looking forward to waffles both days with juice.
Staff was nice, beds comfy. Bathroom was big.
Stayed in January 2023
Reviewed: 20 September 2022
Judith
United StatesCould hear people above us all night. Breakfast was nice and hot but not great.
All the pillows Fairly comfortable bed Great ac
Stayed in September 2022
Reviewed: 19 September 2022
Gainer
United StatesPillows were too soft.
Good location, nice breakfast.
Stayed in September 2022
Reviewed: 14 September 2022
Lori
United StatesNoisy with room right across from elevator
Breakfast was fair.
Stayed in August 2022
Reviewed: 30 June 2022
Christopher
United StatesCleaner room
Other than the room being a bit dirty, overall, we were pleased. The breakfast was excellent, the room was updated, the A/C was excellent.
Stayed in June 2022
Reviewed: 25 June 2022
Sigei
United StatesThe cleanliness in the hotel. Very neat
Stayed in June 2022
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