12251 Jefferson Avenue, Newport News, VA 23602, United States
#8 of 41 hotels in Newport News
Guests' ChoiceBased on 78 hotel reviews
8.3Cleanliness
8.3
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.9
Value for money
7.5
Free WiFi
8.8
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End of dialog contentReviewed: 26 May 2024
Sherry
United StatesPrices quoted was not what I pad
Room near and large bathroom
Stayed in May 2024
Reviewed: 23 May 2024
Austen
United StatesBathroom floor was dirty, cleaned but then sort of greasy like detergent not rinsed off.
Rooms good size
Stayed in May 2024
Reviewed: 13 May 2024
Sherrell
United StatesSleeping right next to the elevator
Great location!!! Shopping center across the street. Rooms were clean. Staff very friendly.
Stayed in May 2024
Reviewed: 19 March 2024
Russell
United StatesWiFi didn’t work, initially couldn’t get into our room with a key but they fixed it. They did resolve WiFi issues. All good.
Bed was very comfortable, room very clean. We got what we paid for. The breakfast is pretty good. We had a sink that was stuck and they fixed it right away.
Stayed in March 2024
Reviewed: 3 March 2024
Lisa
United StatesLocation was great
Stayed in March 2024
Reviewed: 27 November 2023
Annette
United StatesFirst night TV did not work, no one on staff to fix it. It suddenly worked the next morning 🤷 Also, first morning shower there was no shampoo, so had to use body wash. It was filled after I let housekeeping know.
The staff was helpful and friendly. Even with a couple of hiccups staff was attentive to our needs. Location is perfect, close to everything and easy access to main roads, easy to get in and out of parking lot. Room is large and well appointed, bathroom taps beds are comfortable and linens smelled fresh.
Stayed in November 2023
Reviewed: 1 November 2023
Janine
United StatesMy reservation was listed incorrectly in the system so it took a long time to get registered. I was disappointed that the reservation was messed up considering I am a longtime Hilton Honors member.
Free breakfast
Stayed in October 2023
Reviewed: 30 September 2023
Charlene
United StatesThe pet policy. There were no rooms where pets had not been. Pets were on both sides of my room. My allergies were flaring. The property was full. The mattress had indentations so there was no support. I did not sleep well.
The staff was great.
Stayed in September 2023
Reviewed: 2 August 2023
Kelley
United StatesGood, very convenient. Lot's of stores & restaurants near by.
Stayed in July 2023
Reviewed: 4 July 2023
Rodney
United StatesWeird driveway to enter hotel
Friendly staff
Stayed in July 2023
Reviewed: 18 June 2023
Jacinta
United Statespool was not clean
location
Stayed in June 2023
Reviewed: 20 May 2023
Dawnhope825
United StatesThey are in the middle of renovations. Guests should be warned, and pricing should reflect that. I'm in a walking boot with a sprained ankle, and this was a hazard for me.
The staff was accommodating and friendly.
Stayed in May 2023
Reviewed: 11 May 2023
Unya
United StatesI don't really have any complaints.
The hotel was close to Boo Williams, as well as the mall. The front desk staff was accommodating.
Stayed in May 2023
Reviewed: 28 March 2023
Miosoty
United StatesThe paint remodeling job that had lots of contractors and a mess on main elevator entrance. Room wise bath holding rod wasn't stable, room had no liquid dish soap and one available made my hands extremely dry.
The room was clean, spacious and equipped perfectly for a family trip. The property even comply and honor our special requests.
Stayed in March 2023
Reviewed: 29 September 2022
Bonnie
United StatesThe hotel is stuck in the nineties and needs a major renovation. The sheets and towels were very clean and the room was basically clean, but wear and tear is starting to show a little and the decorations/design is very 1990s - mauve and mint green, old hotel art, etc. At that price, I expected the design/decor to be up-to-date. The front desk said they would be renovating soon... I hope so.
Very clean/bright towels and sheets. Nice front desk staff. Mattress was comfortable.
Stayed in September 2022
Reviewed: 13 September 2022
Mary
United StatesDidn't have breakfast since my daughter lives in the area.
Stayed in September 2022
Reviewed: 23 June 2022
Shirley
United StatesMy only complaint is ... the pillows are terrible. They are flat and uncomfortable. Everything else was great.
The room was very clean; something I truly appreciate. The breakfast was fine and staff friendly and professional.
Stayed in June 2022
Reviewed: 23 June 2022
Dwayne
United StatesDripping shower head
With the exception of the dripping shower head and weird stains of my room walls everything was actually great.
Stayed in June 2022
Reviewed: 21 April 2022
Rainal
United Stateslocation
Stayed in April 2022
Reviewed: 22 March 2022
Mirna
United StatesThe location
Stayed in March 2022
Reviewed: 17 March 2022
Anthony
United StatesNice clean and comfortable in a very convenient location close to all restaurants.
Stayed in March 2022
Reviewed: 15 March 2022
Mirna
United StatesCentric
Stayed in February 2022
Reviewed: 16 February 2022
Shakeita
United Statesbeds
breakfast
Stayed in January 2022
Reviewed: 22 January 2022
David
United Statestwo waiting room style chairs in lieu of a small sofa or relaxing chair made the room awkward.
clean
Stayed in December 2021
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