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Reviews of Hampton Inn & Suites Orem/Provo 3 stars

851 West 1250 South, Orem, UT 84058, United States

#3 of 11 hotels in Orem

Guests' Choice

Review score

Based on 195 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 29 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The kitchen, the separate living area. The DVD player.

    Stayed in June 2021

  • Reviewed: 29 June 2021

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    If you have someone in a room next to you you can hear them through the door. You can hear the highway since it’s right next to it but some ear plugs fix that. The breakfast bar was very crowded on Sunday, mostly the make your own waffle area had a line. They could solve that by offering some extra waffles that are already made. A large family with several kids decided to go elsewhere for breakfast because of the line. There was no line on any other day, specially early. They have a few tables outside. It would be nice if they added a couple more.

    The hotel was nice and clean. We liked that unlike other hotels it is serving breakfast. Every day they serve scrambled eggs or a little omelette with cheese. With the eggs they serve either sausage, sausage links, one out if 5 days they had bacon. They have make your own waffle, cereal, oatmeal, bagel, toast or raisin bread and a couple different juices and bananas and apples. They offer 3 kinds of cereal. It would be nice if one kind was gluten free for people with allergies. Overall the hotel was a good value also with a nice pool and hot tub that are open. 4 of us stayed in a double queen. The room felt a little tight but overall good value with breakfast for the money.

    Stayed in June 2021

  • Reviewed: 29 June 2021

    10
    It was such a fun and relaxing week!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The staff were always helpful and kind! The hot breakfast was back and that was SO nice!! We really enjoyed our stay!

    Stayed in June 2021

  • Reviewed: 28 June 2021

    10
    Great short stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Having hot breakfast back made the whole stay worth it.

    Stayed in June 2021

  • Reviewed: 27 June 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lobby was a bit warm.

    The hotel was super clean. The staff was very helpful. It is in a great location with beautiful views of the mountains! We appreciated the guest laundry facilities! Breakfast was great too!

    Stayed in June 2021

  • Reviewed: 16 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    There was dirty dishes in the dishwasher. And we found food on the floor.

    It was perfect size for all the kids we had and it had a kitchen which is always nice to avoid eating out. The front desk was amazing. He helped me get checked in when they couldn't locate my reservation.

    Stayed in June 2021

  • Reviewed: 19 March 2024

    5.0
    Great beds!
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Woman on duty at front desk during the morning of Friday, 3/15/2024 gossipped and complained to another staff member about her job and family life. It was depressing/annoying to hear all that while eating breakfast nearby.

    Comfortable bed and clean room!

    Stayed in March 2024

  • Reviewed: 8 November 2023

    5.0
    We probably wouldn’t stay here again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It wasn’t real clean, the window was broken or falling apart, the location was hard to access.

    Comfortable bed

    Stayed in November 2023

  • Reviewed: 7 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Garbage trucks waking us up at 5 a.m. was a little rude. Location of hotel was difficult to find.

    breakfast was good. Room was clean. Hotel was clean.

    Stayed in October 2023

  • Reviewed: 15 May 2023

    1.0
    it was so expensive for an poor quality
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    nothing, I was super disappointed never had an bad experience with Hampton before.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    5.0
    I wouldn’t stay there again
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room size, shower nozzle, places to set things down. Get rid of the armoire, it’s pretty useless. He flood lights that aim straight to your window. One window was unlocked and slightly open and was hard to get closed. Cleaning staff would just let doors slam against lock. Dog next door that barked at everything ( thought they had their own hallway).

    Breakfast was good on one of the days. The juices were flavorless. I had one of the workers taste it, she thought the same.

    Stayed in May 2023

  • Reviewed: 17 April 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Room was not clean or stocked with necessity like toliet paper. I had difficulty with payment/s charged wrong card because staff didn't know how to charge 2 cards for the stay. Unfriendly staff.

    Room was cozy and amenities

    Stayed in April 2023

  • Reviewed: 17 April 2023

    5.0
    overpriced for the condition the room was in.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    light in bathroom went out last morning while trying to get ready. carpet had holes in where it was separating. toilet paper holder fell off wall. needs serious maintenance.

    large space, good breakfast

    Stayed in April 2023

  • Reviewed: 20 March 2023

    6.0
    Fair but underwhelming.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Breakast not up to rate you pay per night. Bananas blackened spots..needed more low carb options. Boiled eggs, greek yogurts..sugar free cold cereals. And gluten free options. We have type1 diabetics and a gluten allergy so bkfast was tricky. I requested 1st floor ...my request was granted online but when we arrived we were told the "hotel" was completely full. Being alone with 2 kids on 4th floor was a tad tricky loading and unloading etc.

    Exercise room and pool were nice. Tea /coffee/cocoa 24hr bar was nice.

    Stayed in March 2023

  • Reviewed: 31 January 2023

    1.0
    Wouldn’t work with us.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Tried switching my stay for a different day. No response just charged me for the night instead.

    Stayed in January 2023

  • Reviewed: 21 November 2022

    1.0
    not happy
    • Business trip
    • Family with young children
    • One-Bedroom King Suite with Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing I didn’t get the fireplace I paid for and requested

    highly disappointed from previous stay

    Stayed in November 2022

  • Reviewed: 30 April 2022

    2.0
    It was convenient and only the room with full kitchen was nice and accommodating for our family.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms are very outdated and could be cleaner. The bed breaking and collapsing in our first room immediately when we arrived shows how old the beds and rooms are.

    We paid to be upgraded to a bigger room. The first room we were put in the bed broke, literally collapsed onto the floor. The room was too small anyways. We liked the bigger room we were put in with the kitchen and separate bedroom.

    Stayed in April 2022

  • Reviewed: 23 April 2022

    1.0
    not restful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    our room was on 4th floor next to a major freeway. it was so noisy we had to wear ear plugs and it did not completely block out the noise. not restful at all. there were other rooms not facing the freeway you should advise customers in advance about the noise so they have a choice not fair to give some a comfortable night when we paid the same price.

    Stayed in April 2022

  • Reviewed: 28 February 2022

    3.0
    Nice Staff, Not Very Clean
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was filthy. I found black hair on the bed sheets and around the bathroom. The desk chair in the room was broken. There was quite a bit of hair floating in the pool.

    The front desk staff was very friendly.

    Stayed in February 2022

  • Reviewed: 11 November 2021

    6.0
    I was expecting excellent cleanliness for the price paid but I felt like we didn’t get that.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms smelled damp and faintly Smokey.

    The breakfast was gross. It felt very mircrowaved and packaged.

    Stayed in October 2021

  • Reviewed: 8 July 2021

    4.0
    I didn’t mind it just for a stay over night but I wouldn’t have liked it for anymore than that
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The view. The way the bathroom door opened directly to the room. I think it should have opened from the side where you walk into the room

    The beds were comfortable

    Stayed in July 2021

  • Reviewed: 12 November 2023

    8.0
    Comfortable and clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were very firm. The hot tub was smaller than I expected.

    It was very clean.

    Stayed in November 2023

  • Reviewed: 7 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the dog area for outside was kind of small on the grass

    dog friendly good location

    Stayed in May 2023

  • Reviewed: 5 November 2022

    10
    Very nice staff, my room was clean and warm, and the bathrooms were nice and clean.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    that it was cold

    Big enough for a walk

    Stayed in November 2022

  • Reviewed: 18 June 2021

    10
    I will certainly come back here again
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I found some food (cherryseeds)and clothing (socks) behind the curtains.

    The staff was very understanding and helpful when I needed more bath towels and such.

    Stayed in June 2021

Showing 76 – 100

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