127 West 28th Street, Chelsea, New York, NY 10001, United States
#371 of 418 hotels in New York
Guests' ChoiceBased on 1602 hotel reviews
7.1Cleanliness
7.5
Comfort
7.6
Location
8.8
Facilities
7.1
Staff
7.9
Value for money
7.2
Free WiFi
7.8
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End of dialog contentReviewed: 3 December 2023
Jorge
GuatemalaThe heating was broken and we felt cold in the room
It’s an excellent location
Stayed in November 2023
Reviewed: 1 December 2023
Mary-lou
United StatesThe hotel is situated on a nice block in the Floral district. FIT is nearby. There are many good restaurants within walking distance. L'Amico and Oscar Wilde were my favorites. Breakfast was free. There were pastries, muffins, croissants, apple turnovers, yogurt, apples, clementines and bananas. The coffee was excellent. Tea was served as well. This hotel is close to the Highline, Korea town, MSG and the Rubin Museum.
Stayed in November 2023
Reviewed: 28 November 2023
Antonella
ItalyIt wasn't impeccably clean, you could see dust on part of the furniture. They were coming every day so bathroom was extra clean in all fairness.
The hotel room was quite comfortable and big compared to the average in New York. The facilities are not super upgraded and modern but it was functional and in good condition. Location is a massive perk and considering the price, we were very happy with the choice
Stayed in November 2023
Reviewed: 28 November 2023
Davide
United StatesShower - it was not enclosed. Bathroom became a mess. Mattress too soft Would have appreciated the opportunity to charge from lamp near bed with the usb wire only
Location
Stayed in November 2023
Reviewed: 26 November 2023
Manuel
ColombiaThe facilities were decent, not excellent
The location was very good
Stayed in November 2023
Reviewed: 26 November 2023
Gálvez
GuatemalaThe view The cleanliness The decorations
Location Staff
Stayed in November 2023
Reviewed: 25 November 2023
Natalia
ColombiaWhen asking for airport ride the hotel staff gave us a price below from what the driver ended up charging. We had to ask many times for the room to be cleaned
Perfect location close to restaurant, galleries and train stations. Some of the staff where very nice and helpful, some other rude.
Stayed in November 2023
Reviewed: 24 November 2023
Cheryl
United StatesEverything was fine Maybe a couple more options for breakfast maybe bagels?
Clean
Stayed in November 2023
Reviewed: 23 November 2023
Tuur
BelgiumBreakfast was very limited Service was poor
Location and room were ok
Stayed in October 2023
Reviewed: 20 November 2023
Sherkhan
KazakhstanLots of things: 1. The AC wasn’t functioning properly. It was very cold in the room when I checked in. I tried to put the temp on AC up but nothing worked and it kept blowing freezing cold air. I tried to turn it off but it kept working. 2. The room was clean but since the rooms are old, no matter how hard they try to clean, rooms will look terrible. 3. The blanket was extremely thin. Given the cold temp inside the room, I was freezing at night. 4. Since the floors are not carpeted, providing some hotel slippers could be nice for guests.
I liked the location. It’s very close to the subway and other tourist places.
Stayed in November 2023
Reviewed: 18 November 2023
Alexis
United StatesThe free breakfast was horrible. The room that the free breakfast was in was very dirty and oddly decorated. The room’s bathroom wasn’t the best since the tile floor was cracked and not super nice looking.
Location, the lobby and room was nice
Stayed in November 2023
Reviewed: 17 November 2023
Christine
United StatesNo bathroom shower door
Convenient and good location
Stayed in November 2023
Reviewed: 16 November 2023
Irene
United StatesThe breakfast provided was paltry. It consisted of a pastry and a piece of fruit and coffee. There was nothing hot--no eggs, toast, no bacon, no pancakes, etc. Other similar hotels in the neighborhood do provide those things.
Very nice hotel.
Stayed in October 2023
Reviewed: 16 November 2023
Kathryn
IsraelThe price
Amazing location and nice staff
Stayed in November 2023
Reviewed: 14 November 2023
Shilpi
IndiaBare, no warmth
Reception
Stayed in November 2023
Reviewed: 13 November 2023
Catherine
United StatesThe bathroom faucet is so loose it nearly came off
Front lobby staff were stellar and so is the location
Stayed in November 2023
Reviewed: 13 November 2023
Océane
CanadaGood localisation. Clean room and staff friendly.
Stayed in November 2023
Reviewed: 8 November 2023
Sebastian
GuatemalaNo restaurant area after breakfast
Good location Small and simple rooms
Stayed in November 2023
Reviewed: 8 November 2023
Jane
United Stateslocation, breakfast
Stayed in November 2023
Reviewed: 5 November 2023
Andrew
CanadaGreat location, close to multiple subway lines. Hotel is pretty clean with some recent updates.
Stayed in November 2023
Reviewed: 2 November 2023
Nicole
United Statesbreakfast was just muffins and bananas. Concierge never answered the phone.
That its in the heart of the floral district so tons of fresh plants and flowers outside every day
Stayed in October 2023
Reviewed: 31 October 2023
Marta
United KingdomAll good.
The beds are wonderfully huge. Probably the biggest wardrobe I’ve had in New York also! Breakfast doesn’t offer a lot of variety but it’s good :)
Stayed in October 2023
Reviewed: 31 October 2023
James
United StatesThere was no safe. The clock did not work. When I asked for help, the engineer provided a safe and a functioning clock.
There was a breakfast with pastries, fruit, and yogurt.
Stayed in October 2023
Reviewed: 30 October 2023
Andrezza
United Statesbreakfast offered is terrible
Stayed in September 2023
Reviewed: 30 October 2023
Duffy
IrelandLack of facilities
Good location
Stayed in October 2023
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