127 West 28th Street, Chelsea, New York, NY 10001, United States
#371 of 418 hotels in New York
Guests' ChoiceBased on 1601 hotel reviews
7.1Cleanliness
7.5
Comfort
7.6
Location
8.8
Facilities
7.1
Staff
7.9
Value for money
7.2
Free WiFi
7.8
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End of dialog contentReviewed: 3 June 2024
Katarzyna
United KingdomFloors weren't cleaned. Towels were not replaced on one occasion. Bathrobe was taken away after 3rd day.
Location, size of the bed, price
Stayed in June 2024
Reviewed: 29 May 2024
Debora
United StatesThe scaffolding at the entrance.
Location was great.
Stayed in May 2024
Reviewed: 29 May 2024
Heather
AustraliaBreakfast was a little lacking for people with allergies
Very friendly and helpful staff
Stayed in April 2024
Reviewed: 27 May 2024
Nic
United KingdomAir con in room didn't manage to cool the room sufficiently to be comfortable overnight. Shower was lacking in pressure.
Room service everyday was excellent, staff throughout the hotel were friendly and helpful, facilities were great and considering where the hotel is located, amazing value for money. Breakfast was nice and the gentleman in charge of it was so welcoming and friendly.
Stayed in May 2024
Reviewed: 26 May 2024
Elizabeth
United KingdomThe guest next to me where having sex and shouting/screaming I’ve had the bang on the wall a few times to get them to stop.
N/a
Stayed in February 2024
Reviewed: 26 May 2024
Kate
AustraliaAir conditioner sucked, they fixed it but it didn't really change much. Needs major upgrades to it. Staff did what they could to assist. Wish the continental breakfast would be different stuff each day instead of the same.
Location was great. Rooms were tidy. Bathroom was good size. Breakfast included was decent.
Stayed in May 2024
Reviewed: 24 May 2024
Alexandru
RomaniaFact that i paid my deposit and i still have not got it back... 14 days later
Staff was super nice
Stayed in April 2024
Reviewed: 22 May 2024
Ada
FinlandHotels not so great qualitys: - Showers (in our King room atleast) had two options only. Very hot or VERY cold. There was nothing inbetween. But the hotel free essencials were so nice (shampoo, vanity kit tms) - Wifi was very very bad in the hotel room. We bought an eSIM for our trip. Made life easier when investigating the city also. - Non-Noise cancellation rooms tms is something you need to be ready in NYC. Sirens are to be heard all the time from morning to night hours. Rooms had blackout curtains tho that were amazing.
Hotels best parts: - location is SO GOOD. (times square 1km, central park 3km tms, close to everything) - neighbourhood was super nice. Calm and felt safe even when I was walking alone (as a woman). Some homeless people but they dont bother nobody. - subway/metro (number 1) is super close. Metro is very easy to use once you figure it out. Take the unlimited ride metrocard for 7 days (34$)! - breakfast included in price. It wasnt super big but it was very nice. Coffee/Tea/Hot Choco, Pastries and croissants, yoghurt and fruits. - King room was cozy and big. - Safety box and free luggage storage. - Free bathroom essentials (shampoo, body lotion, vanity kit, shaving kit tms..)
Stayed in May 2024
Reviewed: 21 May 2024
Capello
United StatesFriday we had NO AC. Basically we had to tough it out because no maintenance available until the next morning. They said 9a, however I had to go down there at 10a and wait and additional almost 30 mins. Then it finally started to kick in after 12 noon Saturday. We didn't get sleep Friday due to having to sleep with the window open to get air. Lots of honking and noise. But front desk didn't seem to really be bothered and no other accommodations made for us that night. Not even fans! TOO MUCH MONEY for issues to happen like that and no backup or resolutions timely.
The location was close to where we needed to go.
Stayed in May 2024
Reviewed: 21 May 2024
Paul
United KingdomClean and spacious
Great staff
Stayed in May 2024
Reviewed: 15 May 2024
Anda
United KingdomThe internet on the 15th floor was terrible. I connected but was either painfully slow or kept disconnecting. I have messaged the reception via booking.com but they do not monitor the inbox regularly and their only advice was to come to the reception. Which first of all I did not have time to stop in the morning and late at night I was in no mood to wait to talk to someone when there were people in front of me . I think the hotel is good if you do not need to contact reception.
The room was spacious, clean and perfect for a solo traveler
Stayed in May 2024
Reviewed: 10 May 2024
Ilan
IsraelNon secure WiFi Air Conditioning not consistent
Stayed in May 2024
Reviewed: 8 May 2024
Asadeem
United StatesKept having to call to have the toilet plunged. The bed needs an upgrade and a microwave was needed.
Location and view was great
Stayed in May 2024
Reviewed: 8 May 2024
Pamela
United StatesDesk clerk rude
Location
Stayed in April 2024
Reviewed: 6 May 2024
Rachel
AustraliaThe room was very dark
Comfortable and quite spacious room in mid town close to Amtrak and Penn for easy overnight access for travel. Nice little gym snd workout space also. Great breakfast included.
Stayed in March 2024
Reviewed: 5 May 2024
Joyner
United StatesOne of the housekeepers opened the door with the master key more than once , even though the don't disturb sign was on the door .
Stayed in April 2024
Reviewed: 4 May 2024
Christine
MalaysiaFacilities are basic and on the older side.
The room and bathroom are very spacious for New York standards. Subway and other train stations are close by and easily accessible. The neighbourhood and surroundings feel fairly safe. I appreciate the included breakfast. Staff were friendly and helpful.
Stayed in April 2024
Reviewed: 4 May 2024
David
Czech RepublicHorrible WiFi, at certain times not working at all. The room got too hot even with AC on.
Great location in a very safe area. Close to the subway and many sights. The staff is very kind. Possibility of luggage storage, which is very useful.
Stayed in May 2024
Reviewed: 29 April 2024
Wilson
United Statespillow too soft. Some difficult to handle the hot water in the shower
convenient located
Stayed in April 2024
Reviewed: 29 April 2024
Yogesh
United KingdomThe smell of marijuana as soon as you step out the hotel, not the hotels fault. Also the room was not very clean and th
The hotel was in a good location and staff were friendly and accommodating.
Stayed in April 2024
Reviewed: 27 April 2024
Byrd
United StatesWhen we first checked in, it was sweltering in the room. When we let the front know, they quickly fixed the thermostat. The bathroom smelled of urine when we checked in, but once we had housekeeping reclean the bathroom, it was fine. The bed was VERY FIRM. When we woke up in the morning, we felt sore with stiff backs and hips. There is a rooftop area, but it was closed for renovations. The hotel had one ice machine at the lower level. One thing that was a little weird is that the shower does not have a closing door or curtain, so water splashed onto the floor, and we had to use towels to get the water up.
The room was mostly clean. There was a bathrobe and slippers provided. A small continental breakfast was provided with a dining room. There was a small gym area that provided enough equipment to get a workout in. We had a refrigerator and safe in the room, which was really nice. The staff was attentive and responded quickly to any issues we had. They were very nice and accommodating. I will definitely stay there again! Hopefully, when the rooftop bar has reopened.
Stayed in April 2024
Reviewed: 24 April 2024
Karasapan
Turkeysmall room
location
Stayed in April 2024
Reviewed: 24 April 2024
Julianne
AustraliaWifi was only available if you sit in reception
It was in a good location. Complimentary breakfast.
Stayed in April 2024
Reviewed: 23 April 2024
Mariia
United States"I didn't like how the staff greeted us. There was a woman at the reception. The whole staff looked unfriendly. I believe I deserve a welcoming attitude for my money. It was rude towards the customers. Also, the fridge and minibar in the room were empty. Only coffee and cups. The window handle was broken. For two days in a row, I couldn't figure out the ventilation; it was an air conditioner that a worker I called turned off, removing the ventilation grille, he turned off the icy fan. There was a lot of dust in the room, and it was cleaned before our check-in. We coughed from the dust for three days.
I liked the location. High floor and decent potential at this hotel that can be improved.
Stayed in April 2024
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