20777 Hesperian Boulevard, Hayward, CA 94541, United States
#3 of 15 hotels in Hayward
Guests' ChoiceBased on 732 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
8.4
Facilities
8.0
Staff
8.4
Value for money
8.1
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Jpl
TaiwanCheck in counter staff could have provided more info for customers' questions.
Breakfast
Stayed in May 2024
Reviewed: 16 May 2024
Brittany
United StatesNothing to say.
Accommodated perfect for my mom's difficulty with tubs the bathroom was exceptional in size with walk-in shower with seat and on the first floor. Front desk Staff was very help at our check in. And as we learned as we get Mom settled I had to use the restroom but with one twist and pull the knob to the restroom was now in my hand. 💡I noticed the cleaning crew still had their laundry door open and I immediately was met with maintenance who replaced the knob, but noticed there was probably too many paint layers as the door would rub. So other then that I'm glad the hot tub was working and warm my boys loved it.
Stayed in April 2024
Reviewed: 14 April 2024
Dennisn
United StatesVery clean room and spacious. Regirator and microwave in room. Good shower and clean bath room break be
Stayed in April 2024
Reviewed: 12 April 2024
David
United StatesNoisy room near the elevator and soda machine. Noisy bathroom fan and bath/shower fixtures need replacing.
Breakfast area was good and the bed was comfortable.
Stayed in April 2024
Reviewed: 10 April 2024
Dawn
United StatesThe first night in the hotel there was a big cockroach walking across the bed and the bathroom had ants
The breakfast was amazing and the staff was great except I think the cleaning team could have done better
Stayed in April 2024
Reviewed: 9 April 2024
Myrna
LebanonVery nice staff
Stayed in April 2024
Reviewed: 9 April 2024
Sherry
United StatesVery clean and comfortable. The breakfast was great.
Stayed in April 2024
Reviewed: 24 March 2024
Jerrod
United StatesI always stay there. Great staff and facility has improved.
Stayed in February 2024
Reviewed: 21 March 2024
Ruiz
United StatesSome people for the break fast its not gentle..
It was very clean i like it.
Stayed in March 2024
Reviewed: 20 March 2024
Shalon
United StatesI wasn't able to connect to the WI-FI. Also we stayed for 4 days and right when I checked in I informed them of the tv remote not working. They never came so we had to manually turn on off the TV use the cable box to change channels etc. Not really a deal breaker but I wasn't pleased with the we will get someone there and it never happened.
The location is amazing. There is shopping, food and transportation near by a bus stops right in front of the hotel. The staff was VERY friendly. The room was clean and smelled great. The breakfast was good except the pork links don't eat those other than that great breakfast options.
Stayed in March 2024
Reviewed: 1 March 2024
Wong
United StatesBreakfasts were good. It was available promptly each morning.
Stayed in February 2024
Reviewed: 29 February 2024
Sandra
United StatesThe bathroom door kept swinging open so I just had to keep it closed.
Stayed in February 2024
Reviewed: 28 February 2024
Kelley
United StatesThe front desk staff were indifferent to my staying there. It almost felt like I was interrupting them when checking in. The breakfast staff were friendly and efficient.
The location and cleanliness.
Stayed in February 2024
Reviewed: 20 February 2024
Esmeralda
United StatesI needed extra toilet paper, dove bar mini soaps, & towels, I had to ask 2-3 times before it was brought to my room.
The breakfast is good & coffee is great nice & strong.
Stayed in February 2024
Reviewed: 20 February 2024
Chahte
United StatesMy only complaint is the water pressure in the shower. So low that some of the showerhead settings didn't even work. Just dribbled out.
The price for the Bay area, at the last minute, was exceptional. Quiet. Security patrol in the parking lot. Very comfortable bed. Good hot breakfast with everything from cereal to waffle bar. Next time I need to stay in the east bay definitely coming back here.
Stayed in February 2024
Reviewed: 19 February 2024
Salomon
United StatesAll
Everything
Stayed in February 2024
Reviewed: 20 January 2024
Thompson
United StatesMy room had loose carpet in places. The window shade had only one side and barely covered the window. There were out-of-order vending machines on the first floor.
There’s an abandoned golf course nearby which is excellent place to walk. The breakfast is great. The room was quiet and comfortable. There is a Target nearby. There is a selection microwaveable food in front. It has an exercise room and a pool. The place was clean.
Stayed in December 2023
Reviewed: 5 January 2024
Vitor
United StatesThey did not make our room. They told us I should requested at the lobby. This was not clear during reservation. Any way I stayed only 2 nights and our sheets were clean. They just replaced our towels after I claimed.
Breakfast was good, very clean and well location near a mall crossing street.
Stayed in January 2024
Reviewed: 14 December 2023
Peter
United StatesNo problems
everything was great
Stayed in December 2023
Reviewed: 5 December 2023
Reyna
United StatesFirst room the sink was liking water from the bottom, the desk receptionist changed us to another room it had a very strong smell of smoke .
The personal
Stayed in December 2023
Reviewed: 30 November 2023
Penny
United StatesThe breakfast food was so-so, but it was free and plentiful. l
the balcony, it was pleasant to be able to sit outside, but be close to my room.
Stayed in November 2023
Reviewed: 29 November 2023
Salomon
United StatesPerfec
Good
Stayed in September 2023
Reviewed: 25 November 2023
Jan
United StatesVery welcoming staff. They were very helpful with directions and explaining local customs
Stayed in November 2023
Reviewed: 24 November 2023
Silverlight
United StatesKind of poor neighbor
Very clean, comfortable, Dove products in the shower, excellent breakfast
Stayed in November 2023
Amsterdam, Netherlands
Berlin, Germany
Chemnitz, Germany
La Spezia, Italy
Siem Reap, Cambodia
Gold Coast, Australia
Jelenia Góra-Jagniątków, Poland
Bangkok, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content