Staff and management policies

Great location. Rooms are nice. Beds are comfortable. Parking is tight. Front desk staff not very accommodating. They charge extra for everything. Including charging to replace towels and bedding left with any stains. And $150 security deposit is not only an authorization, but actual charge that won’t get refunded for 7 to 10 BUSINESS days after checking out. $35/hr for late checkout starting at 11am. Any request seemed like a burden on front desk (owners?) including a denied request for a third coffee cup in a room for up to four people which only had two cups. Manager/owner enters room without proper notice. Knocks and using master key, immediately opens door with NO time to respond, despite having a “Do not disturb” sign on our door. :( It’s a nice facility, but I would not stay there again due to the poor service and policies of the management running it.

Stayed in May 2022

Could have been a little cleaner in the bathroom, and didn’t like that the bathroom didn’t have its own sink.

Stayed in June 2022

Staff is not very accommodating to small requests. Request for an extra cup was not provided. (4 person room with only 2 ceramic cups.) We had 3 people in our group. During middle of our stay, the Manager knocked once and used his master key to enter our room immediately without waiting for a response. Not cool! Request for a late (1 extra hour) checkout at noon was denied. We were told to checkout on time or be charged $35/hour up to 2 hours for late check outs. We were there for 5 days. They charge a $150 security deposit which will get processed by your credit card company as a purchase, not an authorization. We checked out eight days ago and still have not received the refund for the deposit, although they claim to have processed it the day we left. And finally, they charge a expensive damaged/replacement fee for towels, sheets, pillow cases, and washcloths that are stained. So I had to wash the dirt stains from towels that we put on the floor, because the floors were so dirty they left black marks on wet towels. We would not stay at this facility again.

Great location. Walkable 99%. 2 blocks to grocery store and many restaurants and entertainment. Rooms are big with either a kitchen or jacuzzi hot tub in the room. Free parking was nice. Special arrangements were set up for late night arrival.

Stayed in May 2022

They did not have an elevator so it was upsetting having to climb the suitcases upstairs. Also, the roof repairmen had their equipment lying around with a lot of nails in the parking lot that could be damaging to the tires.

This room was good, the bed and jacuzzi were great for relaxing and the chimney was a nice touch. Overall it was a good experience with housekeeping checking in daily.

Stayed in May 2022

no iron no r extra bedding

location

Stayed in May 2022

You except pets,

Stayed in April 2022

this stay the room we stayed in wasn’t really clean and it had a pet odor that was tried to be hidden.

it’s super spacious and a great distance to everything.

Stayed in April 2022

Run down a bit… phone did not work… tub drain back up… receptionist did not help me with extra blanket request

location was close to downtown

Stayed in February 2022

No breakfast was offered (thought it was). With lows in the teens and 20s, the bed had a sheet, light blanket and light bedspread. The wall heater is loud and doesn't heat evenly so we either roasted (and waste energy) or froze. No spare blankets in the room - we got smart the second night and asked for extra blankets. Sink outside bathroom was strange. Parking lot is small - returned about 11pm Friday night and had to park on the street.

No breakfast - see below. Bed was very comfortable. Lots of towels. Room was very clean. which is always appreciated.

Stayed in February 2022

Could here the guests talking outside. Not sure if they can do anything about that sound proofing? Not really the hotels fault. But it was snowing at 3 to 4 in the morning so can't blame the hotel guests for that.

Kitchenette with microwave and full size refrigerator with freezer. Convenient location. Ice machine, A/C worked good, fairly quiet. Wifi decent signal. Not real fast but better than most national chains and other hotels throughout the state.

Stayed in February 2022

no rugs, bring slippers.

clean rooms and comfortable beds

Stayed in January 2022

Fun

Stayed in January 2022

clean and close to the lifts

good comfortable accommodation

Stayed in December 2021

When snowing, will take forever to clear driveway to allow you to get out in time to enjoy your day. Expect till 1 pm or so get enough snow out for driving out.

very close to everything you would need, food, entertainment, near the lake, near the ski lift.

Stayed in December 2021

When I saw their pictures, I chose them because I had a small kitchen, but it was so small, and the table was only a small size for two people. The room was generally so dark And they have LCD TVs but not Smart TVs in a good wifi environment you'll watch youtube or netflex on your mobile phone. TVs on the wall are like ornaments.

Hot water is coming out

Stayed in November 2021

Not being able to check in until 3:00 pm. The blanket on the bed was not thick enough.

The hardwood floors and the modern look. The convection combo oven was really cool. The culinary tools were okay. And the wall-mounted heater was really cool.

Stayed in November 2021

I was put in a room designed for people with disabilities and I didn't need that type of room. When I mentioned it wasn't needed I was told there was a large party and they had the other rooms. There wasn't a sink in the bathroom, only a super mini sink in the small kitchenette. And we had to take out our own trash or they would charge a cleaning fee.

Close to restaurant, beach and casinos.

Stayed in October 2021

There were some minor maintenence issues such as burned out bulbs and a broken curtain rod. Outside, much of the non-slip strips on the stairs were missing. Overall the exterior looked old and maybe in need of repair.

Most everything. I expected the stairs, upper walkway, and room floor to creak and feel weak, but everything was solid as a rock! The room was clean and quiet. Although we didn't need it, there was a small kitchen complete with dishes, etc.

Stayed in August 2021

The staff seemed complacent and was going through the motions. Witnessed a fist fight in the parking lot and was approached by a non guest giving me a JW pamphlet. Encountered multiple black bears, dog wouldn't go to the bathroom.

The room was fantastic for the price, but that's because of the fires though. It was real close to places.

Stayed in August 2021

It wasn’t immaculately clean, BUT nothing we couldn’t deal with. There was little notes everywhere with “rules” or regulations, which I thought were overboard. Kind of obnoxious. It was VERY expensive, but also a big weekend in Tahoe. I wouldn’t normally pay $518 + $150 deposit for an Inn!

The room was decorated and furnished nicely! The little semi-kitchen was a nice touch, as I wasn’t expecting it!

Stayed in August 2021

Comfortable beds.

Stayed in August 2021

The bathrooms were so small.

Everything was near by. Casinos were about a 6 minute walk, heavenly gondola area was about a 3 minute walk, beach was a 4 minute walk (although they charge $) Property was very clean and staff was friendly.

Stayed in August 2021

the floor in the room was really dirty. it had not even been swept as there was sand everywhere. parking was difficult too, but then again it was near capacity

great location, very nice jetted tub, comfortable bed

Stayed in July 2021

The one thing I was not happy about was that Booking.com did not state there is a $150.00 deposit once you get to the hotel and it takes three to five days to get it back Booking.com needs to tell people that up front.

Clean and nice

Stayed in July 2021

Room was meh, really dark and ugly, Hostel doesn't have any area besides the parking, no public park or beach close. the beach that is close charges 50USD per person, and, of the 10+ beaches I visited, is the dirtiest , smallest, and also the one with less view to the lake, despite it's name (lakeview), as it has a breakwater.

Cleaners were very thorough, the area has many restaurants to choose, it was quiet at night, and it had freezer, microwave and a mini kitchen.

Stayed in June 2021