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  5. Reviews of Heidel House Hotel and Conference Center, Ascend Hotel Collection

Reviews of Heidel House Hotel and Conference Center, Ascend Hotel Collection

653 Illinois Avenue, Green Lake, 54941, United States

#2 of 2 hotels in Green Lake

Guests' Choice

Review score

Based on 35 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    8.4

  • Value for money

    7.8

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Showing 1 – 25

  • Reviewed: 27 August 2023

    9.0
    Pleasantly relaxing !
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bedroom windows were dirty couldn’t see well , but the over priced breakfast 14.99 should be free or 7.99 at best it was terrible dried biscuits, powdered eggs, not much to choose from only good was the view from our table and the coffee ! Pool towels were tiny! The bar closed to early on a Friday night !

    The views, the room, the pool , clean , quiet ! The benches to sit on very relaxing !

    Stayed in August 2023

  • Reviewed: 3 August 2023

    7.0
    Overall the hotel is comfortable but the indoor pool area would benefit from maintenance / upgrading
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights

    The hotel pub experience was less than satisfactory. When paying more then $300 per night it can be reasonably expected that the food for dinner is served on china plates rather than one way paper plates and plastic trays. Having an indoor and an outdoor swimming pool and two indoor Jaccuzzis is great but it is less than satisfactory that the locker rooms were pad-locked and therefore that there were no changing facilities available. In terms of personal hygiene and public health, the lack of showers in the vicinity of the pool/jaccuzzi is concerning.

    We did not have breakfast in the hotel but we had dinner, the first night in the hotel pub and the second night in the hotel restaurant. The restaurant's ambience, the staff and the food were very good.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    7.0
    It's a beautiful location on the lake but there is nothing to do in Geeen lake.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The were no spa services available nearby enen though staff implied there was a place. The public restroom had not been cleaned from the night before. From a wedding possibly. The were lots of little flies that got in our room. It was hard to walk in the door because there were so many of the little flies. Breakfast was $40 for two. Too expensive.

    It was a beautiful location. Very romantic on the lake at night.

    Stayed in June 2023

  • Reviewed: 1 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights

    It would have been nice to have something less expensive for breakfast. I don't usually eat breakfast but it would have been nice to have more options in the market.

    Beautiful location on the lake. Nice rooms and the lounge area was great. It was good to have a small market because the restaurant was pretty price. The food was great, though.

    Stayed in April 2023

  • Reviewed: 16 October 2022

    7.0
    See you next year!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk was not professional and gave incorrect information

    It was adequate. Expected to see danish, eggs, bacon Location was great great view

    Stayed in October 2022

  • Reviewed: 28 August 2022

    7.0
    Convenient for our golf at Lawsonia.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    FELT IT WAS PRETTY PRICY, SOME CORNERS BEING CUT. For example, $300. a night should not have toilet paper you can see thru. If it is not costing 1/2 as much, bad decision because your guest are using twice as much.

    Convenient

    Stayed in August 2022

  • Reviewed: 16 November 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very good. Very friendly staff.

    Stayed in November 2021

  • Reviewed: 17 October 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great location. Reopening after years, some staffing issues, but they should find a way to have the bar open.

    Stayed in October 2021

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I'm a morning coffee person and would have liked coffee earlier in the lobby to take outside and enjoy the view.

    Loved the location. The room was great and the bed was comfortable.

    Stayed in February 2024

  • Reviewed: 11 January 2024

    10
    Lori was great at check-in! She was so kind and helpful!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    It would have been nice to have a small table and chairs in the room

    Stayed in January 2024

  • Reviewed: 26 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The views, the fancy folding of the towels, the colors of the decor

    Stayed in November 2023

  • Reviewed: 21 August 2023

    1.0
    In the past 3 years I have apent over $50,000 at your facioity for family & friends, but will NEVER
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    SERVICE!!!!!!!

    Stayed in August 2023

  • Reviewed: 2 October 2022

    10
    Beautiful weekend
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    could have used a lounge chair in the room for readin

    Lake view and staff

    Stayed in October 2022

  • Reviewed: 13 September 2022

    5.0
    Ok but not sure I would recommend it to others.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The town road was dug up outside hotel. There was no notice of this on the website. Tough driving on rental cars Restaurant, Bat and Grill seemed to open and close arbitrarily. Did not follow the website hours at all while we were there.

    Pools and gym good. Good breakfast and pretty views of the lake.

    Stayed in September 2022

  • Reviewed: 12 November 2021

    10
    Perfect night away!
    • Business trip
    • Group
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beautiful lake views. The rooms were spacious and well decorated.

    Stayed in November 2021

  • Reviewed: 17 October 2021

    10
    Beautiful Retreat
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very quiet. Staff went beyond to be helpful and courteous. The hotel even added some extra special touches upon request.

    Stayed in October 2021

  • Reviewed: 27 August 2021

    4.0
    Once all renovations complete will amazing.
    • Business trip
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We arrived at 3:45 pm. Was told error in our reservation no lakeview room available. I asked if it was just because room needed cleaning was told yes I said np we will have drink at bar and we were given 2 coupons. 2 1/2 hours later told room ready but tv in sitting room not working--ok. Room 1129 interior doors splintered, stand tv on missing trim. Table in room broken not stable. Patio concrete hugh crack. Website stated 2 restaurants and 2 bars only 1 of each. Pool closed. $18 million renovation not done!!! And for what we were charged per night should have been a reduction.

    Didnt have breakfast. Location great. I was extremely dissappointed to be charged $4 to make a cup of coffee in my room. There was no indication you would be charged if you did so

    Stayed in July 2021

  • Reviewed: 15 October 2023

    9.0
    very nice
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 16 August 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non Smoking
    • Stayed 1 night

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 17 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 29 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 15 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 10 November 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night

    There are no comments available for this review

    Stayed in November 2021

Showing 1 – 25

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