905 Lehigh Station Road, Henrietta, NY 14467, United States
#8 of 9 hotels in Henrietta
Guests' ChoiceBased on 278 hotel reviews
4.0Cleanliness
4.8
Comfort
5.0
Location
6.9
Facilities
4.7
Staff
6.5
Value for money
5.3
Free WiFi
6.4
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End of dialog contentReviewed: 11 April 2024
Wendy
United StatesConstruction equipment limited parking; room was not overly clean; bed was too hard; cost was increased due to solar eclipse and was definitely not worth the price paid!
Not much to say here
Stayed in April 2024
Reviewed: 10 April 2024
Chris
United StatesThey are right in the middle of remodeling this hotel, so there were construction materials in the 2nd floor lobby. The room where we stayed still needed the bathroom upgraded, there was a significant amount of paint and plaster falling off the wall.
The staff at the hotel were extremely friendly. When we checked in they were extremely busy, but gave each guest the attention that they deserved.
Stayed in April 2024
Reviewed: 21 February 2024
Webb
United StatesBeds uncomfortable. 1st room we had door key didn't work 2nd room I had to keep getting the keys activated every day. Room service never came and changed out towels or garbages the whole time we were there. I ended up putting garbage bags outside the door
Price and location was good. Staff was good
Stayed in February 2024
Reviewed: 21 January 2024
Acosta
United StatesThey don't have microwave not body knocking my door for asking for service or something give my room number for no reason someone was knocking my door like they don't know who is
Stayed in January 2024
Reviewed: 12 December 2023
Robert
United StatesRoom curtains off hooks, hooks missing, smell over whelming triggered reaction of allergies. no friendly welcoming, breakfast ??? not
location
Stayed in November 2023
Reviewed: 8 October 2023
Hipolito
United StatesRoaches in room
Location price
Stayed in September 2023
Reviewed: 1 October 2023
Roshod
United StatesCould be a little more cleaner.
The price
Stayed in August 2023
Reviewed: 6 September 2023
Linda
United StatesCheck in took a longer than usual time. Two clerks talking to each other in a language unfamiliar to me the whole time. Hallways were dirty, smelly and unswept. Room was small with broken toilet seat, no fridge or coffee maker in room. Bedside lamps did not work. Window was cracked. Breakfast was toast and weak coffee only.
The beds were comfortable. Lots of hot water. Much less expensive than any other hotel in the area. Wifi signal was acceptable.
Stayed in September 2023
Reviewed: 16 August 2023
Michele
United StatesThere was no coffee pot, microwave or refrigerator. Only one flat pillow per person.
The room was very outdated and dirty.
Stayed in July 2023
Reviewed: 14 August 2023
Jana
United StatesLocation was sketchy, place was pretty worn out, stains everywhere, dirty shower curtain, keyhole on the door inside connected to the other door so you have to shove like a napkin or tissue paper inside so they can’t see you, thin walls, not worth what I paid for but passable
Mirror, a/c works really good, tv is good, they have the ice age sink! The squirrel or something from ice age
Stayed in August 2023
Reviewed: 9 August 2023
Diego
United StatesBed and breakfast was bad
Stayed in August 2023
Reviewed: 7 August 2023
Sarina
United StatesThe ice machines and juice machine were broken. The continental breakfast was bread, cereal and fruit, so not much there. No one cleaned my room during my stay. Over all it was ok, but I won't stay there again
Stayed in August 2023
Reviewed: 15 July 2023
Elizabeth
United StatesLack of cleanliness. Laughable breakfast. Unexplained damp patches on the carpet
Game show network on tv
Stayed in July 2023
Reviewed: 13 July 2023
Teniqua
United StatesThere was dirt and dead bugs on the wall. The bathroom wasn't properly cleaned.
Stayed in July 2023
Reviewed: 9 June 2023
Allan
United StatesThe quality of the room was very poor. Numerous things needed to be fixed.
The price was good and the room was clean.
Stayed in June 2023
Reviewed: 14 December 2022
Renee
United StatesVery dirty looking in the room.
The staff was great
Stayed in December 2022
Reviewed: 6 November 2022
Marty
United StatesBathroom was raw and decrepit, needed to finish the tile and the flooring. needed a new toilet seat needed new lighting
We were looking for a hotel to stay before we went over the border in Canada and this hotel fit the bill, especially since it accepted pets. The room was very small, but that was okay. The bathroom was decrepit - looked like a place that was in a Horror Movie. Kind of scary. I was afraid to use the shower and only used the toilet as needed, this place needs a major facelift!!!! I cannot say that it was not clean....it was as clean as you can get a construction site that is very, very old. You guys have your work cut out for you. Location is very good. Improvements shouldn't take too much to turn it around. But I cannot stay here again - not like this!
Stayed in October 2022
Reviewed: 3 November 2022
Margaret
United StatesThe entire place is dirty, people doing drugs in the rooms. I have stayed at many microtels and have been overly satisfied. This one made me sick!! Will never go back.
Checking out the girl at the desk was very understanding to the fact I was unable to return both room cards bc I was at the hospital, saying goodbyes to a family member.
Stayed in October 2022
Reviewed: 26 September 2022
David
United StatesThe window was open in our room when we entered. Somebody had obviously been smoking in there before we arrived. The vanity countertop had been glued back together. The paint in the bathroom was peeling off. The corners of the carpet were disgusting. Breakfast was sad. The toaster was "out of order" as was the juice machine. No fruit. No yogurt. There was dry cereal all over the counter.
The sheets were clean. The ac worked.
Stayed in September 2022
Reviewed: 23 September 2022
Felicia
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 September 2022
Marlene
United StatesThe hotel inside could of been cleaner (smelled like it hadn't been cleaned in years and reeked of cigarette smell). The carpet was so filthy, it should of been ripped out. If not going to clean it, remove it and replace with tile that can be washed daily. No real breakfast (coffee machine broken whole time there, juice machine broke on 3rd day). No real food for breakfast.
The location made is it so we close to where we wanted to be in the area (seeing friends/family).
Stayed in September 2022
Reviewed: 13 September 2022
Shalara
United StatesThe overall stay was a disappointment. The room was dirty upon arrival. No clean towels on the last day and another person that was staying there was threatening to shoot the place up..in his words. The pictures are very deceiving and the rooms need a total make over.
The location
Stayed in September 2022
Reviewed: 22 August 2022
Jason
United Stateslook to little rundown, could look nicer.
Easy to get to.
Stayed in August 2022
Reviewed: 7 August 2022
Paul
United StatesFirst off the price quoted and the price I paid were different. The hotel outside is a pretty picture. However the hotel is in need of a complete rehab. The carpeting is all stained and dirty. I entered through door 2 for my second floor room with 2 beds. The mattresses were in good shape but the rest of the room needs rehab. This includes the A/C system, bathroom and the main room. Sloppy patch work on the walls and the bathroom curtain has caused much water leakage, including overhead in the tub. I stayed in room 226 and would expect this room to be near perfect for the $100+ I spent on it. The staff was of no help in locating my membership number for credit for the stay. I can tell you that your price was quoted at $57.... It was late and I was too tired to continue driving otherwise I would have looked for a different hotel. I am shocked at the poor quality of the room. The only acceptable items were the refrigerator and comfortable mattresses. I have contacted Wyndham Properties and sent them my review. I will have to consider alternate hotels when traveling.
I am shocked at the poor quality of the room. The only acceptable items were the refrigerator and comfortable mattresses.
Stayed in August 2022
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