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Reviews of Hilo Reeds Bay Hotel 3 stars

175 Banyan Drive, Hilo, HI 96720, United States

#7 of 9 hotels in Hilo

Guests' Choice

Review score

Based on 1049 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    6.9

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    6.4

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Showing 1 – 25

  • Reviewed: 9 May 2024

    8.0
    It was a good place to stay!
    • Leisure trip
    • Family with young children
    • Studio Double Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t know there was no ac , but it was doable with the fans. Thank goodness we had 2 in our room!

    I liked that the hotel was really close the airport, close to a lot of places on our bucket list of places to see and also close to stores and restaurants!

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Beautiful banyan trees with lots of history
    • Leisure trip
    • Solo traveller
    • Standard King Studio
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Studio with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Very small pool. WIFI was slow. TV was streaming and due to slow WIFI mostly got audio function only, video function very rarely worked. Neighborhood needs some TLC.

    Staff friendly, were told in advance that there was no A/C and elevator & that was OK. Rooms good size & clean. Comfortable beds. Very close to water & Japanese Gardens.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Double Ocean View
    • Stayed 1 night
    • Submitted via mobile

    All good. Slightly older building but love staff.

    Nice big airy room with great sea view

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Pleasant and relaxing
    • Leisure trip
    • Solo traveller
    • Studio Double Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Wasn’t displeased with anything

    Didn’t have breakfast, left early

    Stayed in April 2024

  • Reviewed: 3 May 2024

    8.0
    Old Hawaii GetAway
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted via mobile

    A few noisy guests

    Quaint old time Hawaii hotel, great location and in room amenities

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    I wanted a hotel near the Hilo Airport
    • Business trip
    • Solo traveller
    • Standard Double Studio with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The carpet was a little worn.

    The locations was on the water and was within walking distance of places to eat.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    The staff was especially pleasant, friendly, and helpful.
    • Leisure trip
    • Couple
    • Standard King Studio
    • Stayed 4 nights
    • Submitted via mobile

    Need more parking

    Convenient location

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Old property with Very Clean Room and great view.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and views

    Property looks old from outside at first glance but room inside is very CLEAN and that is my priority. Checkin and out is smooth and minimal communication that is what I like , they also allow us 1 hour late checkout and extra coffees packs on request.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    6.0
    Was nice and cool
    • Leisure trip
    • Family with young children
    • Deluxe Double Studio with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Being on the top floor and no elevator

    It was a okay place

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Great little cozy hotel, great price in a quiet Hilo location.
    • Leisure trip
    • Solo traveller
    • Standard King Studio
    • Stayed 1 night

    The room towels were thin.

    Room was clean, quiet and very comfortable. Lady at front office at check in was very sweet and nice.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    6.0
    Location is convenient, and parking is both free and secure.
    • Leisure trip
    • People with friends
    • Studio Double Ocean View
    • Stayed 1 night
    • Submitted via mobile

    The hotel facilities are outdated and in need of renovation. Hairdryer is dirty.

    The location is convenient. Parking is complimentary and secure.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Studio with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Wifi in room was limited (although hotel advises WiFi in public areas, so this was an improvement)

    Secure car parking, sea view, quiet and friendly staff

    Stayed in March 2024

  • Reviewed: 27 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Studio with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No breakfast!

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Wonderful stay, welcoming and helof staff,
    • Couple
    • Deluxe King Studio
    • Stayed 4 nights
    • Submitted via mobile

    Noise level of other guests in our last day was a bit overwhelming Rooms need to be wiped down a bit better, for example the lamp shades and the table tops and fridge tops Dust*

    Lovely property with gorgeous views Very welcoming and Friendly staff! resident cat named Pumpkin, was superb Mostly quiet and calm Location was fantastic Service was great Cute, smaller hotel right on the water Rooms are spacious and come with larger Kitchen and full size fridge and microwave Comfortable beds

    Stayed in March 2024

  • Reviewed: 22 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Studio
    • Stayed 2 nights

    It is decent for the price and what you can see is fairly clean but if you take a closer look in small corners and under the bed you'll see dust.

    There is stuff to make your own food, a fridge of a proper size, a table/counter to eat and fans to keep you cool at night. The bed and the pillows were comfy.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Perfect for a short stay.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 2 nights
    • Submitted via mobile

    No wifi in my room.

    Staff were extremely helpful and friendly.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    It is pleasure to stay in this old but nice location hotel.
    • Leisure trip
    • Solo traveller
    • Standard Double Studio with Two Double Beds
    • Stayed 5 nights

    It is a very old facility, no card key (traditional hardware key). The WiFi is very slow and not every room has good signal unless the WiFi box is outside the room door.

    It is at a convenient location where has a small beach, is next to the Japanese park, is close to the downtown, farm market, rainbow fall, etc.

    Stayed in February 2024

  • Reviewed: 11 March 2024

    7.0
    Great location on a budget
    • Business trip
    • Couple
    • Standard King Studio
    • Stayed 1 night
    • Submitted via mobile

    First impressions weren't great, could do with some updating especially in the common areas/hallways. The plastic mattress protector was horrible

    The view from our balcony was nice The room was spacious and clean The kitchenette was handy Location was great

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Good deal for a quick overnight stay.
    • Leisure trip
    • Couple
    • Standard King Studio
    • Stayed 1 night
    • Submitted via mobile

    Sliding door didn't lock. Parking was tight. There was a man chopping raw meat in the back of his truck in the parking lot. Bare cinder block walls. Needs a makeover.

    Liked the view and balcony. Had a good sized refrigerator with freezer. Coffee pot.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 4 nights
    • Submitted via mobile

    This is an older hotel, but it is well maintained. I did not like that there were slats on one window rather than a sliding window. It meant that we did get all the night noises in the room. There was a screen so we didn’t get any bugs.

    This property is right on the water, and it was lovely to hear the water sounds as we fell asleep. The staff was very helpful and it was close enough to the main town for a long walk to get some dinner.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    7.0
    Good value and location but needs a fresh update (like paint).
    • Leisure trip
    • Family with young children
    • Studio Double Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    It could use a fresh coat of paint (maybe light grey) inside the room as well as the hallways. The walls seem thin (could hear the neighbors).

    The location and ocean view was amazing! The price was right. Enjoyed the kitchen in our unit. It was extremely clean! Thanks so much!

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Nice, great location close to everything leisure.
    • Leisure trip
    • People with friends
    • Deluxe King Studio
    • Stayed 7 nights
    • Submitted via mobile

    Not enough parking spaces

    Location, price, convenience

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    It fit the vibe and laid back atmosphere of Hilo.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 5 nights
    • Submitted via mobile

    Internet wasn’t very strong. We could hear a fair amount of outside noise from our room.

    Good location. Great value! They had a bookcase of books that you could either borrow or donate to.

    Stayed in February 2024

Showing 1 – 25

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