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Reviews of Hilton Garden Inn Albuquerque Downtown, Nm 3 stars

222 Central Ave. SE, Albuquerque, NM 87102, United States

#24 of 114 hotels in Albuquerque

Guests' Choice

Review score

Based on 187 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.1

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.0

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Showing 1 – 25

  • Reviewed: 24 May 2024

    7.0
    Comfortable stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was $12 a day but it wasn’t mentioned. The amount we booked the room for and what we paid at reception was different. I guess it’s tax etc but it wasn’t explained to us. Of course it’s to be expected but it’s better to communicate clearly. WiFi is not free, you have to sign up to be a Hilton Honors member (which is free). Furthermore, I could hear my upstairs neighbours very clearly and the Hilton uses very cheap toilet paper (personal preference).

    The common rooms are very nice and the room was spacious. The bathroom was nice. They provide gated parking. Friendly staff. They ensure safety measures so not anyone can walk into the building.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Staff was polite, rooms are very clean. I loved the secure parking garages.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The pillows. Not very comfortable.

    In the perfect location for why we were there. Clean and you felt safe.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For the amount we paid breakfast should have been free, with kids to feed.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Good for a night
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy, you can hear talking etc in the other rooms. Breakfast is not included

    Very clean, friendly staff, dog friendly, free parking, large rooms with fridge, microwave and coffee machine. Lovely photo art on the walls

    Stayed in March 2024

  • Reviewed: 25 February 2024

    7.0
    Fine but not a great value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mountain View
    • Stayed 1 night
    • Submitted via mobile

    We stayed here primarily for proximity to airport but the airport shuttle is unreliable: it doesn’t operate at all hours and is shared with another property so you need to budget a solid 35min to use. We ended up having to pay for ride shares each time we had to go to airport which was annoying.

    Rooms were comfy, lobby is well appointed, spacious and clean, hotel location near airport and food options. Our check-in in the wee hours was smooth and easy.

    Stayed in February 2024

  • Reviewed: 22 January 2024

    9.0
    Good rooms
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I got the room for my daughters and a friend for the Comic Con. Rooms were excellent as well as security was very good. Wish the city security was half as good for the convention

    Stayed in January 2024

  • Reviewed: 3 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom wasn’t clean

    Stayed in November 2023

  • Reviewed: 12 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Hotel was very modern and clean. Breakfast was very good, as was dinner. Staff were very also very pleasant, and secure on site parking for $8 a day was unbelievable compared to what we have paid in other hotels during our trip.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    9.0
    Reasonable location but good service and cleanliness
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    To offer assistance with bringing the luggage up to the room. More information of how to get to places of interest in Albuquerque and assistance in calling a taxi.

    The breakfast was limited but adequate for us.

    Stayed in August 2023

  • Reviewed: 29 July 2023

    7.0
    Good hotel in a sketchy location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The location can be a pro or con depending on your perspective. The hotel is downtown and close to many things. The con is that there were lots of transient people around, very few close places to eat, and everything has bars, cameras, and other deterrents to keep vandalism and theft at bay.

    A good, clean facility that appears to be well taken care of. Staff was friendly and helpful.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    Great hotel for couples but maybe not for families. It’s a little pricey for the meals and no pool.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish there was a pool because it was hot that weekend.

    Breakfast was very good!

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Room needs a table with a drawer between beds. Poor design Restaurant was not good. Poor selection. Staff useless

    Desk staff were friendly and helpful and went out of their way to solve our issues. Very comfortable room.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    Nice hotel other than the issue of cleaning the room.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    We stayed 5 days and we had to ask to have our room cleaned daily (make bed and fresh towels) - on the 4th day they will do a better cleaning. It is not as if we got a break on the room rates for more than one night.

    Nice hotel - nice location-

    Stayed in July 2023

  • Reviewed: 13 June 2023

    8.0
    Beautiful hotel in a less-than-ideal location.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was uncomfortable and the location was a little dodgy.

    The hotel was beautiful, and felt safe.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    7.0
    It was okay but a lot of crackheads on central.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds and no pool.

    Stayed in May 2023

  • Reviewed: 18 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    parking.

    love the staff in the service area— bar and restaurant. been great for several visits.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    7.0
    lovely hotel just not a great location for families
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    location we found it a little sketchy probably why the hotel had excellent security and it was a 40 minute walk to the old town..

    hotel was modern, clean with large rooms. no complaints about the hotel itself.

    Stayed in April 2023

  • Reviewed: 16 February 2023

    9.0
    other than the bath stay was good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    requested walkin our room did not have one but the seat to put into the tub was difficult to use at first have a maintance person or other assist you in installing the seat since it slipped on me and bruised my knee also the handheld shower did not work the shades were difficult to raise or lower

    location for our stay was great room was great

    Stayed in January 2023

  • Reviewed: 12 December 2022

    9.0
    thank you!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    Nothing really.

    comfortable, convenient, friendly staff

    Stayed in December 2022

  • Reviewed: 1 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don’t like the parking garage situation. It is way too tight. If you have a big vehicle, good luck!

    clean and pretty

    Stayed in November 2022

  • Reviewed: 28 November 2022

    7.0
    it was ok
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    you had to pay for breakfast

    the room was nice the staff were friendly and helpful

    Stayed in November 2022

  • Reviewed: 6 October 2022

    7.0
    I would never go to this no breakfast hotel again. Complete rip off.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Dangerously area. No included breakfast for the price paid. Computer and printer were not connected. No help.

    amenities. bathrooms on the floor besides the one in my room. Rooftop couch area.

    Stayed in October 2022

  • Reviewed: 11 August 2022

    9.0
    Very clean and nice hotel!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was very clean and that is what I look for! Comfy beds and room was big. The staff was very friendly! The only thing was the hotel was also with home wood suites. It was not communicated well that it was 2 different hotel depending on what floor. If you had a room with home wood you got free breakfast if you were Hilton you did not. Otherwise I would definitely go back!

    Stayed in August 2022

  • Reviewed: 9 July 2022

    7.0
    It was okay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The parking is horrendous. And the bar to open the shower fell off when I was in the bathroom. The quality seems low.

    It is new and in a good location.

    Stayed in June 2022

Showing 1 – 25

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