11617 Research Boulevard, Austin, TX 78759, United States
#121 of 209 hotels in Austin
Guests' ChoiceBased on 146 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
7.9
Free WiFi
7.5
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End of dialog contentReviewed: 14 March 2024
Courtney
United StatesWe weren't the only guests who thought that breakfast was free! This must have been an error on Booking.com. Front desk staff was kind, but dressed casually which was not something we were used to. I didn't like that I got a text while I was there asking how my stay was, it felt unsolicited.
Loved this lobby! It was gorgeous, spacious, with plenty of place to sit. Rooms were adequate and kept very clean. Market with food & personal care items in lobby was very well stocked. Just a short 15 min. Uber/Lyft ride away from downtown!
Stayed in March 2024
Reviewed: 4 January 2024
Miguel
United StatesNo complimentary breakfast.
Location was my main reason for choosing this hotel.
Stayed in December 2023
Reviewed: 11 November 2023
Mark
United StatesStaff
Stayed in November 2023
Reviewed: 16 October 2023
Karen
United StatesLocation
Stayed in October 2023
Reviewed: 23 September 2023
Sergio
United StatesThe room was next to the ice machine, people left the ice machine room's open and it was noisy
Stayed in August 2023
Reviewed: 21 March 2023
Ashlee
United StatesThe lady that was there the rest of the time was annoying. The red head. The blankets are too thin The toilet didn’t flush but they did fix it quick
The gentleman that checked us in was great.
Stayed in March 2023
Reviewed: 21 March 2023
Brandy
United StatesThe lady that waited on us actually asked us if we wanted to leave a tip after she looked at the bill we returned. We didnt want that added to our card so we were going to leave cash but the fact she was insinuating we needed to leave one was kind of rude.
Food was good and everything was comfortable
Stayed in March 2023
Reviewed: 21 February 2023
Joel
United StatesBreakfast was good but I was under the assumption that it was included in the price. Not really worth $15
Location was good.
Stayed in February 2023
Reviewed: 4 February 2023
Cartwright
United Statesdon’t really have any negative comments
Pretty secluded, it’s in a really convenient location near everything.
Stayed in January 2023
Reviewed: 26 October 2022
Dennis
United StatesThe drains in bathroom were very slow, refrigerator didn't work, and room light was dim, including a floor lamp with burned-out bulb.
Great staff, including restaurant service and front desk. The overall decor was nice and the facility was very clean.
Stayed in October 2022
Reviewed: 6 September 2022
Lynn
United StatesHowever, when I booked the room, it said breakfast was INCLUDED. It was NOT. I don't know if the error was with Booking.com or Hilton. But that was a little frustrating.
Food was very good.
Stayed in September 2022
Reviewed: 23 August 2022
Vickie
United StatesAC unit was noisy. One of the beds was very squeaky.
convenient location to my sons apartment complex
Stayed in August 2022
Reviewed: 18 May 2022
Anderson
United StatesWe arrived and got our room, then upon returning at 2am we were locked out of the room. Night clerk said we were put in the wrong room and made us move two floors down in the middle of the night. Not a pleasant experience. No maid service the next four days either, had to get dry towels from the front desk.
Once we we're finally settled it was fine
Stayed in May 2022
Reviewed: 14 April 2022
Gia
United StatesRoad noise
Stayed in April 2022
Reviewed: 21 March 2022
Nayree
United Statesno complaints
everything was great
Stayed in March 2022
Reviewed: 16 March 2022
Mary
United StatesWebsite says spa. There is bo spa or hot tub. The rooms were not clean. Old masks seen on floor. Disgusting
Stayed in March 2022
Reviewed: 14 March 2022
Sandra
United StatesOne issue, the TV remote was just that, not a cable remote, so the guide didn't function and you could only determine channels by going through them one by one. Bad when you have children in the room, very irritating, TV 30 years ago.
Room and facilities were very nice and employees were friendly, mostly very good.
Stayed in March 2022
Reviewed: 14 March 2022
Stacy
United StatesRooms were so small
Stayed in March 2022
Reviewed: 23 February 2022
Katherine
United StatesSits on a one way frontage road, it’s frustrating to have to drive up to intersection then loop back around on other frontage road. There was no complimentary breakfast items!!
Liked the updated look and people were ver friendly and helpful.
Stayed in February 2022
Reviewed: 7 December 2021
Crystal
United StatesThe unpleasant smell of the room and the hallways
Willingness to accommodate
Stayed in December 2021
Reviewed: 21 November 2021
Roger
Trinidad and TobagoRoom size, clean room, availability of carpark , availability of coffee
Stayed in October 2021
Reviewed: 19 November 2021
Melodie
United StatesFinding mold under the soapdish in the bath, also the fan in the bathroom didn't turn on and it filled up with steam that didn't dissipate.
The bed was clean, firm enough to support the back, with excellent bedding and pillows.
Stayed in November 2021
Reviewed: 16 November 2021
Jack
United StatesOne side of the parking lot was very dark. Needs lighting by a step going out to the parking lot.
Very clean with a extremely friendly and helpful staff.
Stayed in November 2021
Reviewed: 12 September 2021
Michelle
United Statesthe tub was dirty I took pictures so disappointed the then bathroom sink had a slow drain so I couldn't even take a wash up
everything was nice breakfast front desk staff
Stayed in September 2021
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