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Reviews of Hilton Garden Inn Boca Raton 3 stars

8201 Congress Avenue, Boca Raton, FL 33487, United States

#20 of 29 hotels in Boca Raton

Guests' Choice

Review score

Based on 499 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    7.9

  • Value for money

    7.4

  • Free WiFi

    6.7

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Showing 76 – 100

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The poor shower pressure

    Very efficient, professional and attentive staff.

    Stayed in May 2024

  • Reviewed: 8 April 2024

    9.0
    It was good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    It needs to be little updated and modernized

    Location and price

    Stayed in April 2024

  • Reviewed: 4 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Easy in and out of I-95 The rooms was clean and comfortable

    Stayed in March 2024

  • Reviewed: 27 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows, no room service, had to use wet towels second day, bed not made. Ambiance not good

    Bed comfortable

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Great location quiet neighborhood

    Our flight came in early like 8am so we called the hotel if we could have a courtesy early check in the nice lady said she would call us back around 11am after picking up the car rental and stop to have breakfast. She called us 11.15 and said we could check-in now we we're so grateful since we been traveling for 9 hours me my daughter and my 10 years old son Check-in was great. The receptionist Tia Very professional friendly and kind. She make sure we were comfortable. The room was clean everything was good and checkout was great. Tia hope we visit soon again. And we definitely will and also recommend to others Thank to the Hilton staff.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    Fantastic
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    All

    Great

    Stayed in March 2024

  • Reviewed: 7 March 2024

    10
    Great value
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff and location.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    price did not march my reservation

    nothing - same person checked every day for as voucher i was never given she came back and said i was ok

    Stayed in February 2024

  • Reviewed: 7 February 2024

    2.0
    Service @ desk unprofessional, black mold in shower & the hand held was not working. The noise coming from room next
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The attitude of the person who took my reservation.

    The photos of the property on line.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    4.0
    Fine, but not great
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    One of the beds in our room was only a mattress with no box springs. Not enough towels for the number of people in room. Rather dirty. Just felt very old and run down. Needs some renovating.

    Location

    Stayed in December 2023

  • Reviewed: 29 January 2024

    5.0
    Didn’t meet my expectations
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t meet my expectations for a Hilton hotel. Overall appearance was somewhat outdated and bland.

    Great location!

    Stayed in January 2024

  • Reviewed: 8 January 2024

    5.0
    Ok but won't be staying again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    For the price, the room should have been a bit cleaner. Coffee splash marks on wall and the bathroom was a bit dated. The restaurant food was disappointingly bad. I saved a salad for leftovers and it froze in the fridge. All in all I felt I wasted $60 on two sad appetizers and a salad.

    Staff was very friendly. Music was nice Lobby was welcoming. Room was comfy but could have been cleaner.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Exceptional
    • Business trip
    • Couple
    • One-Bedroom Mini Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Time, I wish had more time for know this place named: Boca Raton!

    The hotel is very nice and clean and the staff is awesome. Great place in Boca Raton, FL.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    4.0
    Ok, close to highway, but fine for night so long as you don’t pay too much.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    This was supposed to be a non smoking room, the room I got had a smell of smoke in it. The front desk staff was just about ok, in terms of helpfulness.

    Close to highway

    Stayed in December 2023

  • Reviewed: 2 January 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room not made up. No clean towels provided. Asked for extra pillows when booked. None provided. When asked again, we were provided with just one, the reason being there were no more available. Insufficient Keurig coffee in room and when asked for more only light roast available. No tea provided although advertised.

    Location

    Stayed in January 2024

  • Reviewed: 28 December 2023

    10
    Great stay in Boca
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I liked the location and the staff was very friendly

    Stayed in December 2023

  • Reviewed: 28 December 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My reservation included breakfast, but al the check out the front desk charged me for it!!!

    Stayed in December 2023

  • Reviewed: 21 December 2023

    10
    It was good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No issue

    Homie

    Stayed in December 2023

  • Reviewed: 12 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I lift so e clothes in room. When I called a few hours after checking out the hotel said no clothes were recovered. Which means house keeping throw them away ....also I stayed 3 nights. House keeping did not clean or refresh or restock my room the entire time of my stay. Unacceptable.

    Facilities where clean. Decent

    Stayed in December 2023

  • Reviewed: 20 November 2023

    5.0
    Disappointed
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walked into a 66 degree room, both rooms dated, tub faucet falling off, rusted tub, fridge leaked water all over floor by morning.

    It was clean

    Stayed in November 2023

  • Reviewed: 17 November 2023

    4.0
    Long night 3 hours before I actually checked in.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I really don’t travel often…. But when I do I use Hilton exclusively…this was the first time I was disappointed with my room and service. My room lacked refill of shampoo and body wash. When pressed on wash it actually fell into tub, the following problem was that I wasn’t able to drain water from tub….no matter what I did it wouldn’t drain w/o me holding it.BUT my major concern was when the shift change happened….she didn’t communicate with the team member about the problem I had w/booking.com- which I was unaware that I booked it thru that !!(team member that had the morning shift was very sympathetic and provided me with a partial refund. I will be continuing my exclusive stays at Hilton because of the morning shift team member. I apologize I didn’t get any names but I was trying to resolve basically by myself. The members from the night shift seemed like they had more important things to do other than to take care of customer. Regards John Thasites (732)-322-6172

    I apologize that I missed breakfast( staff unwilling to give me a little help the night before)but it’s usually excellent. I like the fact that I sleep well at Hilton hotels.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Ok excellent
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
    • Stayed 9 nights
    • Submitted via mobile

    TIA one of the staff very presant

    Everything

    Stayed in November 2023

  • Reviewed: 29 October 2023

    4.0
    Good price, tired facility. Poor supervision.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room smells musty. Facility is getting tired. It was much nicer 5 years ago.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in October 2023

  • Reviewed: 26 October 2023

    10
    Excellent place to stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Na

    Location perfect

    Stayed in October 2023

Showing 76 – 100

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