401 S. SAN FERNANDO BLVD, Burbank, CA 91502, United States
#7 of 22 hotels in Burbank
Guests' ChoiceBased on 302 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.0
Facilities
8.5
Staff
8.6
Value for money
7.9
Free WiFi
7.3
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End of dialog contentReviewed: 13 March 2024
Joni
United StatesSometimes wi-fi was querky and we had a little trouble with digital key!
Booked initially because of location, but found that property is beautiful and clean and the staff are very friendly! Outdoor patio was beautifully designed, including the fire pit, and we enjoyed sitting outside! Hilton app provided for digital check-in and key upon arrival, communication with management, and auto check-out. Everything was nice and easy!
Stayed in March 2024
Reviewed: 26 February 2024
Vern
United StatesWe liked everything especially the location. Places were in walking distance.
Stayed in February 2024
Reviewed: 24 January 2024
Moodyman
United StatesNothing
Spacious rooms & lots of available parking
Stayed in November 2023
Reviewed: 13 January 2024
Roxana
AustraliaThe breakfast was a let down we were there 4 day's. The breakfast was the same every day. We were hoping for a little change of eggs or a but more option's.
It was so nice loved that we could do our own laundry. Nice and clean room was nice and big. Loved that I could upgrade.
Stayed in January 2024
Reviewed: 20 December 2023
Mahalakshmi
United StatesI have seen staff in kitchen and breakfast bit serious and giving attitude.. I didn’t feel welcoming and comfortable in asking anything if I need
Stayed in November 2023
Reviewed: 17 December 2023
Jennifer
United StatesBed was comfortable, A/C worked great, Keurig coffee maker in room. Staff were super friendly.
Stayed in December 2023
Reviewed: 16 November 2023
Abelardo
United StatesThe price
Location
Stayed in November 2023
Reviewed: 11 November 2023
Frances
United StatesVery poor house keeping, not clean at all, the house keeping workers does a vet bad job in cleaning and they are very rude and Language poor too. The hotel itself is not conducive at all. Not resting quite, peaceful environment to relax besides the rooms and the rooms are not clean nor comfortable for relaxing…does not worth the price at all
Location
Stayed in November 2023
Reviewed: 18 October 2023
Vega
United StatesThe view as of another roof top of ac generators.
The fact you need a key to enter all the location witch made it more safe.
Stayed in August 2023
Reviewed: 13 October 2023
Ernie
United StatesOverpriced
Stayed in September 2023
Reviewed: 5 October 2023
Joseph
United StatesRoom has bugs, water get disconnected while in shower, no room cleaning until you tell the receptionist
Stayed in October 2023
Reviewed: 25 September 2023
Sara
United StatesGreat location. Excellent breakfast buffet and excellent food in restaurant/bar. Safe underground parking. Comfortable rooms.
Stayed in September 2023
Reviewed: 27 August 2023
Ana
United StatesMattress a bit hard for my like
Location , everything was clean and great staff front desk
Stayed in August 2023
Reviewed: 26 August 2023
Mary
United StatesParking fee
Everything was great
Stayed in August 2023
Reviewed: 20 August 2023
Maria
United StatesN/A
Clean & friendly
Stayed in August 2023
Reviewed: 13 July 2023
Robin
United StatesThe beds were horrible!!!! Super hard and very uncomfortable. We were all really surprised!
The staff was very friendly!
Stayed in July 2023
Reviewed: 13 July 2023
Marilu
United StatesThe staff for sure. They were so rude and they wouldn’t even look at you when talking to you. I am big when it comes to customer service so i wouldn’t be staying there again.
It was really clean and great location.
Stayed in July 2023
Reviewed: 8 July 2023
Jose
United StatesA member of the dinning room staff during the breakfast buffet seemed disgruntled that we had a breakfast ticket and kept requesting our room number over and over again, which made the breakfast experience a bit uncomfortable.
Parking was very convenient and affordable for the area - rooms are spacious and everything was clean. Front desk associates were very helpful throughout the stay. They also made extending the stay by an additional night very easy.
Stayed in July 2023
Reviewed: 7 July 2023
Jaquelin
United StatesASKED FOR EXTRA TOWELS AND DIDN'T RECIEVE THEM OTHER THAN THAT EVERYTHING ELSE WAS OKAY.
The bed and pillows were comfortable. There was shampoo and conditioner available in the bathrooms. The location was a plus.
Stayed in July 2023
Reviewed: 4 July 2023
Rosa
United StatesThe AC sounded like a caterpillar, at times, and we couldn’t sleep.
We liked the location.
Stayed in June 2023
Reviewed: 11 June 2023
Tina
United StatesNothing
Location was in a nice area.
Stayed in June 2023
Reviewed: 20 May 2023
Pamela
United StatesMy family and I were very unsatisfied with our stay there. It was very concerning that we had no warning from staff or even that the floor we were staying was not rendered unsuitable for passage for guest while the situation that was taking place was accessed and resolved. When my family and I got back from dinner we were met with a woman trying to commit suicide/ jump out the window next to our room in hallway. She then collapsed on the floor yelling and crying. We literally had to step over her to get to our room. My two children were terrified. Staff was there and did not even acknowledge us or try to apologize for what was taking place. There were police and paramedics out in the hall for at least an hour. I feel we should have at least been warned of the situation and given the option to wait in lobby until the floor was cleared or offered another room. Staff just acted like nothing happened. That is very disturbing to me the lack of professionalism handling this situation baffled me.
My family and I were very unsatisfied with our stay there. It was very concerning that we had no warning from staff or even that the floor we were staying was not rendered unsuitable for passage for guest while the situation that was taking place was accessed and resolved. When my family and I got back from dinner we were met with a woman trying to commit suicide/ jump out the window next to our room in hallway. She then collapsed on the floor yelling and crying. We literally had to step over her to get to our room. My two children were terrified. Staff was there and did not even acknowledge us or try to apologize for what was taking place. There were police and paramedics out in the hall for at least an hour. I feel we should have at least been warned of the situation and given the option to wait in lobby until the floor was cleared or offered another room. Staff just acted like nothing happened. That is very disturbing to me the lack of professionalism handling this situation baffled me.
Stayed in May 2023
Reviewed: 12 May 2023
Kristen
United StatesI was placed next to a room with grown men, that were loud and crude. they were talking about inappropriate topics that scared me. I didnt sleep well as I felt like i had to keep on my toes as i was traveling with two young woman. Was not pleasant.
The hotel was great for the most part
Stayed in March 2023
Reviewed: 3 May 2023
Francisco
United Statesvery well kept
everything about it from checking in to all the employees being very nice
Stayed in April 2023
Reviewed: 9 April 2023
Judith
United Statesclean and comfy
Stayed in April 2023
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