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Reviews of Hilton Garden Inn Burbank Downtown 3 stars

401 S. SAN FERNANDO BLVD, Burbank, CA 91502, United States

#7 of 22 hotels in Burbank

Guests' Choice

Review score

Based on 302 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.3

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Showing 76 – 100

  • Reviewed: 13 March 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Sometimes wi-fi was querky and we had a little trouble with digital key!

    Booked initially because of location, but found that property is beautiful and clean and the staff are very friendly! Outdoor patio was beautifully designed, including the fire pit, and we enjoyed sitting outside! Hilton app provided for digital check-in and key upon arrival, communication with management, and auto check-out. Everything was nice and easy!

    Stayed in March 2024

  • Reviewed: 26 February 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We liked everything especially the location. Places were in walking distance.

    Stayed in February 2024

  • Reviewed: 24 January 2024

    10
    Me and my partner had a great stay our room was extremely spacious and la
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Spacious rooms & lots of available parking

    Stayed in November 2023

  • Reviewed: 13 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was a let down we were there 4 day's. The breakfast was the same every day. We were hoping for a little change of eggs or a but more option's.

    It was so nice loved that we could do our own laundry. Nice and clean room was nice and big. Loved that I could upgrade.

    Stayed in January 2024

  • Reviewed: 20 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I have seen staff in kitchen and breakfast bit serious and giving attitude.. I didn’t feel welcoming and comfortable in asking anything if I need

    Stayed in November 2023

  • Reviewed: 17 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bed was comfortable, A/C worked great, Keurig coffee maker in room. Staff were super friendly.

    Stayed in December 2023

  • Reviewed: 16 November 2023

    10
    Was awesome
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The price

    Location

    Stayed in November 2023

  • Reviewed: 11 November 2023

    4.0
    Not for relaxing environment
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 10 nights
    • Submitted via mobile

    Very poor house keeping, not clean at all, the house keeping workers does a vet bad job in cleaning and they are very rude and Language poor too. The hotel itself is not conducive at all. Not resting quite, peaceful environment to relax besides the rooms and the rooms are not clean nor comfortable for relaxing…does not worth the price at all

    Location

    Stayed in November 2023

  • Reviewed: 18 October 2023

    10
    I would stay here again.
    • Leisure trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The view as of another roof top of ac generators.

    The fact you need a key to enter all the location witch made it more safe.

    Stayed in August 2023

  • Reviewed: 13 October 2023

    6.0
    Never coming back
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Overpriced

    Stayed in September 2023

  • Reviewed: 5 October 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 5 nights
    • Submitted via mobile

    Room has bugs, water get disconnected while in shower, no room cleaning until you tell the receptionist

    Stayed in October 2023

  • Reviewed: 25 September 2023

    10
    Excellent place to stay
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Excellent breakfast buffet and excellent food in restaurant/bar. Safe underground parking. Comfortable rooms.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Mattress a bit hard for my like

    Location , everything was clean and great staff front desk

    Stayed in August 2023

  • Reviewed: 26 August 2023

    10
    It met my expectations
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking fee

    Everything was great

    Stayed in August 2023

  • Reviewed: 20 August 2023

    10
    Will definitely book with them again.
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Clean & friendly

    Stayed in August 2023

  • Reviewed: 13 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were horrible!!!! Super hard and very uncomfortable. We were all really surprised!

    The staff was very friendly!

    Stayed in July 2023

  • Reviewed: 13 July 2023

    5.0
    Clean but is not worth how they treat you.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The staff for sure. They were so rude and they wouldn’t even look at you when talking to you. I am big when it comes to customer service so i wouldn’t be staying there again.

    It was really clean and great location.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    10
    2 night stay
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    A member of the dinning room staff during the breakfast buffet seemed disgruntled that we had a breakfast ticket and kept requesting our room number over and over again, which made the breakfast experience a bit uncomfortable.

    Parking was very convenient and affordable for the area - rooms are spacious and everything was clean. Front desk associates were very helpful throughout the stay. They also made extending the stay by an additional night very easy.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    ASKED FOR EXTRA TOWELS AND DIDN'T RECIEVE THEM OTHER THAN THAT EVERYTHING ELSE WAS OKAY.

    The bed and pillows were comfortable. There was shampoo and conditioner available in the bathrooms. The location was a plus.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    3.0
    Staff was wonderful!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The AC sounded like a caterpillar, at times, and we couldn’t sleep.

    We liked the location.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    10
    We were in town for a family graduation and needed a place to stay.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location was in a nice area.

    Stayed in June 2023

  • Reviewed: 20 May 2023

    5.0
    My family and I were very unsatisfied with our stay there. It was very concerning that we had no war
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    My family and I were very unsatisfied with our stay there. It was very concerning that we had no warning from staff or even that the floor we were staying was not rendered unsuitable for passage for guest while the situation that was taking place was accessed and resolved. When my family and I got back from dinner we were met with a woman trying to commit suicide/ jump out the window next to our room in hallway. She then collapsed on the floor yelling and crying. We literally had to step over her to get to our room. My two children were terrified. Staff was there and did not even acknowledge us or try to apologize for what was taking place. There were police and paramedics out in the hall for at least an hour. I feel we should have at least been warned of the situation and given the option to wait in lobby until the floor was cleared or offered another room. Staff just acted like nothing happened. That is very disturbing to me the lack of professionalism handling this situation baffled me.

    My family and I were very unsatisfied with our stay there. It was very concerning that we had no warning from staff or even that the floor we were staying was not rendered unsuitable for passage for guest while the situation that was taking place was accessed and resolved. When my family and I got back from dinner we were met with a woman trying to commit suicide/ jump out the window next to our room in hallway. She then collapsed on the floor yelling and crying. We literally had to step over her to get to our room. My two children were terrified. Staff was there and did not even acknowledge us or try to apologize for what was taking place. There were police and paramedics out in the hall for at least an hour. I feel we should have at least been warned of the situation and given the option to wait in lobby until the floor was cleared or offered another room. Staff just acted like nothing happened. That is very disturbing to me the lack of professionalism handling this situation baffled me.

    Stayed in May 2023

  • Reviewed: 12 May 2023

    6.0
    uneased
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    I was placed next to a room with grown men, that were loud and crude. they were talking about inappropriate topics that scared me. I didnt sleep well as I felt like i had to keep on my toes as i was traveling with two young woman. Was not pleasant.

    The hotel was great for the most part

    Stayed in March 2023

  • Reviewed: 3 May 2023

    10
    I normally stay at the main Hilton hotels but this one let me tell you it was one of the best Hilton hotels I’ve stayed
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    very well kept

    everything about it from checking in to all the employees being very nice

    Stayed in April 2023

  • Reviewed: 9 April 2023

    10
    good value
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    clean and comfy

    Stayed in April 2023

Showing 76 – 100

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