Room was not senior friendly eg. no chair other than desk chair, room was advertised as having sofa bed where there was none, remote control difficult to figure how to use, door too heavy for elders to open, shower 0n/off handle placed where one gets wet when turning on and adjusting. Probably won't choose to stay there again, though staff was exceptional.

location

Stayed in April 2024

Waiting time at the elevator

Nice located

Stayed in April 2024

Waiting time at the elevator

The bed was very cosy and the location from the hotel were very close to the City center

Stayed in April 2024

We arrived at the airport at 7pm. Check in is open from 3pm. Our room was not ready so we waited half an hour before being able to check in. Laundry facilities not working properly and took my quarters. They advised they would credit it back to my CC. But I can see they charged me the full cost of stay. Apart from those issues, everything else was fine.

Awesome location. Clean.

Stayed in April 2024

The staff were great! Very helpful and pleasant!

Stayed in April 2024

Blankets were paper thin, temperature control was challenging. $105USD for a 20-minute drive to Newark airport was way too expensive, and they didn’t disclose that the ice was exclusive of taxes and tip.

Proximity to Central Park and the theatre district was great! Staff were nice.

Stayed in April 2024

They didn’t know about what booking offers

Joel ,who was in the front desk, had a great attitude and a friendly service

Stayed in April 2024

Lack of amenities

Location

Stayed in April 2024

The seize of the room is not so big,but enough.

The location and the staff. The view was amazing.

Stayed in April 2024

Waiting for the lifts was terrible

Stayed in April 2024

The room was a bit small but that was to be expected. The people at the front desk were a bit confused regarding our booking and almost double charged us.

The bed was clean and comfortable. The bathroom was nice and had many amenities. The view was pretty good. The complementary breakfast was amazing, I recommend it.

Stayed in February 2024

It is a bit old, corners of furnitures were chipped off, carpet look old but overall it was okay. It’s not super stylish interior but worth for the location.

Very convenient location for spending my first holiday in NY. 10 minute walk from Central Park.

Stayed in April 2024

The lifts were too slow in the hotel. When we would request items for the room which is part of house keeping it would take several calls before receiving the item we requested. On two occasions following house keeping services we would return from our day out and find our hotel room door opened.. The front desk staff apologised, however this was not something you would expect from housekeeping.

The location of the hotel was central to many of the places we were visiting. The front desk team and the door service team were great, helpful and always happy to answer questions. The room service staff were okay.

Stayed in April 2024

The elevator is operated with a digital room key. (you can't get to your floor without the key. Great idea for security. When you use your key and press your floor, the button lights up. If you key doesn' then the button for your floor doesn't light up. The problem is that the lights for several floor buttons in the elevator are burned out and I witnessed several guests (including myself) get frustrated with this. Hotel staff is well aware of the problem since a staff member (who happened to be on the elevator) told me about it. How much $ could it possible take the Hilton Hotel Chain to fix this issue so that guests are not frustrated by this problem? There's just no excuse for it to occur.

The Hotel was very reasonably priced for its modernity, cleanliness, and location. Friendly front desk staff. I was able to leave my luggage at the hotel at 8:30 AM on the day of my check in. Front Desk staff checked my in and when I came back later at 3 PM, my room was ready to go, I was issued a digital key and all went well. The rooms are reasonably spacious (for a manhattan hotel) and well appointed. Location to several major subway lines was also excellent.

Stayed in April 2024

The Queen room was small for 4 people and all their stuff. Our room smelled like marijuana. Had to open the window.

Location was centrally located so we could get everywhere within walking distance subways eerie close by if needed.

Stayed in April 2024

The elevator was a little bit slow

The location, clean.

Stayed in April 2024

Our double room could have been more spacious considering it included 2 queen beds. It was difficult to get around the beds at times. The lifts in the morning tend to get busy but they have signage encouraging guests to plan for wait times in peak hours.

The location is fantastic. Very close to many top NYC attractions. It was also very close to several public transport stations that made it very easy to go around the city. Staff was very cordial and helpful. The room was clean and with good size beds.

Stayed in April 2024

Shower head was broken in the room.

Location

Stayed in April 2024

I never managed to get the microwave to work and next to the room there was a low voltage panel that causes noise, it was the worst there was in the accommodation

The location was quite good to avoid transport

Stayed in April 2024

Very slow elevators. Small room. Did not initially change the confirmed Booking.com rate.

Very clean . Friendly staff.

Stayed in April 2024

Too small room

Location

Stayed in April 2024

The queues for the lifts often took a long time which was quite annoying. One of the lifts was out of service the majority of the time we were there which caused additional queues.

The hotel was in a perfect location for exploring New York city. It's a short walking distance to Times Square but far enough away to be away from the chaos. The room was a good size and it was very useful having a fridge. All the staff members we met were very friendly. We felt the hotel was good value for money as we booked our room on a Black Friday deal which reduced the price.

Stayed in April 2024

Room was kinda small but clean although the bathroom could use some attention (shower door handle broken, some staining in the shower, took a while for water to get warm).

Location was good for our travel purpose. Bed was very comfortable.

Stayed in April 2024

Dated. Laundry machine ate people’s coins and was not working. Elevators were tight fits. There was a very strong smell in the basement- glue or cleaning fluids - lack of air circulation there.

Convenient, nice room for NY, good and patient staff. Laundry. I was there during the earthquake and it was still comfortable!

Stayed in April 2024