8971 Wilcox Drive (I-480 @SR82), Twinsburg, OH 44087, United States
#1 of 3 hotels in Twinsburg
Guests' ChoiceBased on 128 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
8.9
Value for money
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 April 2024
Rebecca
United StatesThe way the “chef” behaved towards us.
Comfortable bed
Stayed in April 2024
Reviewed: 25 March 2024
James
United StatesKuerig not working. TV very small.
Comfortable beds. Good shower. Quiet room.
Stayed in March 2024
Reviewed: 3 January 2024
Mildred
United StatesHeating/AC unit was loud.
Quiet, even though I was near the elevator, ice maker, & highway. Staff were very helpful and friendly. Location was ideal next to highway and places to eat.
Stayed in December 2023
Reviewed: 31 July 2023
Matthew
United StatesTV reception was mediocre. Shower sprayed water everywhere when turned on. Bedding was unusual.
N/A
Stayed in July 2023
Reviewed: 26 June 2023
Robin
United StatesFriendly staff, good price for a standard room. Clean and comfortable.
Stayed in June 2023
Reviewed: 13 June 2023
Sennett
United StatesThe bed was pretty firm ,and someone had the alarm set for 6:00am
Stayed in June 2023
Reviewed: 30 May 2023
T
United StatesBreakfast was not included as advertised we had to pay for the buffet.
The room, pool and staff.
Stayed in May 2023
Reviewed: 28 December 2022
Chris
United StatesNothing
Every staff member I interacted with (two people at the front desk, the server at breakfast, a housekeeper) was friendly, upbeat, and efficient. This is a nice hotel in a convenient location, but the staff really took it to the next level. Another great feature was that the water pressure in the shower was fantastic, even on the fourth floor. The fitness room was a nice amenity. The indoor pool and jacuzzi also looked nice, but they were always full of people, so I didn't use them.
Stayed in December 2022
Reviewed: 11 December 2022
Laura
United StatesClean and beautifully decorated property. Staff was nice and friendly.
Stayed in December 2022
Reviewed: 30 October 2022
Ryan
United Stateshot tub was dirty. not properly taken care of.
great location
Stayed in October 2022
Reviewed: 25 July 2022
Liz
United StatesRooms weren’t adjoining or on the 1st floor as requested
Stayed in June 2022
Reviewed: 6 July 2022
Jeanna
United Statesfor the price breakfast should be free
location is great
Stayed in July 2022
Reviewed: 18 June 2022
Daniel
United StatesThe bed was terrible, seemed old or cheap, reminded me of when we stay at a motel at the seashore.
Was clean, friendly staff, pool was clean hot tub and decent breakfast with fresh fruit and other non carb options
Stayed in June 2022
Reviewed: 16 May 2022
Aaron
CanadaGym facility lacked weights.
Good breakfast, friendly staff and clean rooms.
Stayed in May 2022
Reviewed: 9 May 2022
Kristie
United StatesThe pool wasn't clean
The staff was very friendly and it was clean In the room and lobby.
Stayed in May 2022
Reviewed: 28 April 2022
Dawn
United StatesThe breakfast was delicious. They have a variety of choices. You can choose a continental breakfast or a full breakfast. The hotel also has a bar and a mini-market in the lobby.
Stayed in April 2022
Reviewed: 8 April 2022
Charles
United StatesThe room was not free
Did not eat breakfast there
Stayed in March 2022
Reviewed: 15 March 2022
Corretta
United StatesBreakfast not included
Lobby decor Room facilities Cleanliness
Stayed in March 2022
Reviewed: 23 January 2022
Alisha
United StatesWe could hear the room next to us like they were in our room. They were not being overly loud either. Maybe just thin walls. They were literally up the entire night… We heard them ALL night. Pricey for one night off no sleep.
They room was nice. Had a spa tub and very clean.
Stayed in January 2022
Reviewed: 18 January 2022
Karen
United StatesSmall ants in bathroom.
Breakfast was good.
Stayed in December 2021
Reviewed: 7 December 2021
Jerome
United StatesThere were no plugs that I could charge my phone or watch. A wall piece is needed to be brought with you to charge those things. I would have thought as nice of a hotel it was that the rooms would have that feature in the rooms.
Stayed in November 2021
Reviewed: 1 December 2021
Caren
United StatesThe TV could have been bigger and the bathroom cleaner
Friendly staff and food options
Stayed in November 2021
Reviewed: 29 November 2021
Mary
United Statesmissed breakfast- hours were short
location was good, near the highway
Stayed in November 2021
Reviewed: 21 October 2021
Ronald
United Stateslack of luggage carts.
Stayed in October 2021
Galway, Ireland
Malham, UK
Yarmouth, Canada
Houston, USA
San Felices, Spain
Chelan, USA
Caloura, Portugal
Moab, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content