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Reviews of Hilton Garden Inn Dallas/Duncanville 3 stars

800 North Main Street, Duncanville, TX 75116, United States

#5 of 7 hotels in Duncanville

Guests' Choice

Review score

Based on 208 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 29 March 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Junior Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that I was told I would be charged $370 for a room then got to the location and was charged a total off $488.60

    It was clean

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Overall great experience ill go again
    • Leisure trip
    • Group
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    Spa tub was filthy had to clean it myself

    Comfortable spacious

    Stayed in February 2024

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    For a summertime stay the comforter was very heavy. Only one cup for coffee maker had to ask housekeeping for more. Gritty bottom on tub, intended to minimize slipping Im sure, but didnt feel ok on bare feet. One FUNNY thing. One of the small pictures above the bed was hung sideways. A test, perhaps?🤣🤣

    Beautiful hotel and lobby. Minimalist decor which suits us very well. We needed a place for a gathering of four people for about an hour and the seating areas were very good for that. Staff was very helpful

    Stayed in September 2023

  • Reviewed: 20 August 2023

    6.0
    50th Anniversary mischarge
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I was overcharged. I booked on booking.com and was confirmed at $162. I had confirmation of the booking but at check in I was charged $195. I reviewed my email and brought it to the manager on duty attention and he said I booked via Hilton however I was certain I booked the lower price. I didn't have confirmation of booking online w/Hilton direct. Not a happy Hilton Honors experience as I was here celebrating a special occasion.

    Location and convenience to Freeway.

    Stayed in August 2023

  • Reviewed: 10 July 2023

    8.0
    Hotels are offering less and less I guess it’s a signif the times.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Web site says free continental breakfast but they charged for the breakfast and the price of the room was inflated.

    It was clean well lit. Night staff was very helpful and friendly.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    8.0
    This is a great location with easy access to multiple highway.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Decor was a little dated

    Very clean. Great service.

    Stayed in April 2023

  • Reviewed: 20 October 2022

    6.0
    Andrew, was a great- nice to be greeted.
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 14 nights
    • Submitted via mobile

    Asked 2 different times for room cleaning, never happened either time, the first time I asked.

    Breakfast did not come with the room, and frankly I don't eat enough for breakfast to pay $11.85

    Stayed in October 2022

  • Reviewed: 12 September 2022

    7.0
    Overall it was ok, Because the staff tried their best me and they did, that’s why I keep returning .
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was my 2nd time staying and there was issues the first time I stayed. The first time the system over booked rooms. The staff made it right by offering me discounts and free breakfast. So I said I will return and I did. This time there was no hot water Not enough wash clothes again I was giving a discount on my room.

    Quietness, cleanness and friendly staff..

    Stayed in September 2022

  • Reviewed: 16 June 2022

    8.0
    Great staff
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We let the sofa bed out, there was nasty sheets just stuffed down in there, we lifted up the mattress and there was trash and lots of dead black beetle bugs under the sofa. Obviously they wasn't cleaning under the sofa, and there was only 1 elevator working

    I loved the greeting from the staff each time I entered the door. They called me by name. The black guy at the desk was very nice and always smiling. Patrick was very nice and helpful. The white male that worked at night was also very friendly.

    Stayed in June 2022

  • Reviewed: 16 May 2022

    7.0
    Over my stay was good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Better variety

    Breakfast was very good

    Stayed in May 2022

  • Reviewed: 18 April 2022

    8.0
    Clean and comfortable, but can up on their could be better
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 2 nights

    The gentleman who check us in was very courteous, patient, and accomodating. I noticed how he calmly attended to each guest and didn't rush or half-ass things, even when it got busy. I wish I could say the same about the other staff member, (a lady). She was not very welcoming or approachable. Also, cleaning was slow, in our opinion. We left early on Saturday morning and did not return until 3-4 pm and our room was still the same. We had to request extra towels.

    We loved the spaciousness of the room. We were a family of five and the room was big enough to accommodate us comfortably. We enjoyed the overall cleanliness of the room, along with comfortable beds, with plenty of pillows.

    Stayed in April 2022

  • Reviewed: 18 April 2022

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the halls smell bad ,starting with the elevator and halls around the building inside

    nice looking from inside and outside

    Stayed in April 2022

  • Reviewed: 11 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    .Check in was rough. Quoted price on booking was not what desk staff was charging. Was all over the place with price...after a back and forth I ended up paying $30 more? He didnt seem to know how to add numbers. Only real issue with our stay. Shower wasnt great.

    Clean, staff was very friendly and helpful.

    Stayed in April 2022

  • Reviewed: 11 April 2022

    6.0
    Dirty pool & hot tub
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool & hottub was DIRTY!!

    Breakfast & room was good

    Stayed in April 2022

  • Reviewed: 22 March 2022

    8.0
    It was nice and comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    How you get your room cleaned

    It could have been included in room price

    Stayed in March 2022

  • Reviewed: 19 March 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    some of the bathing towels still had old stains on it. I don’t know if it was the lighting, but bed lining looked not as white as it should.

    the food was prepared in a professional manner and good 🤗 good job!!

    Stayed in March 2022

  • Reviewed: 28 January 2022

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    No problems

    Everything

    Stayed in January 2022

  • Reviewed: 15 January 2022

    7.0
    great stay
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 3 nights
    • Submitted via mobile

    whirlpool tub , breakfast

    Stayed in December 2021

  • Reviewed: 11 January 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No breakfast. Wish I had known ahead of time that it need to be purchased.

    Nice rooms

    Stayed in January 2022

  • Reviewed: 3 December 2021

    8.0
    The people were friendly and the service was great
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    no complaints

    friendly service

    Stayed in October 2021

  • Reviewed: 23 November 2021

    7.0
    Nice and sweet!
    • Leisure trip
    • People with friends
    • Junior Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The property wasn’t in the best of neighborhoods.

    The property was located off of the interstate so it was easily accessible to many restaurants, shopping, and entertainment.

    Stayed in November 2021

  • Reviewed: 18 October 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The room was a bit small.

    Stayed in October 2021

  • Reviewed: 28 September 2021

    8.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Two days before my arrival I notified the hotel I would be using a different card at check in. I was messaged back confirming that would be ok. Upon arriving I handed my card to the Front desk lady and she still charged the other card and for way over the correct rate. Manager reimbursed the difference and gave me the correct rate but they couldn’t take it off my card and put it on the correct card. And I still haven’t gotten the credit back yet for the difference in rate.

    Location, room size, amenities and it was clean.

    Stayed in September 2021

  • Reviewed: 28 September 2021

    8.0
    Overall great place to stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Toilet made noises throughout the night

    Maybe could have had small complimentary breakfast.

    Stayed in September 2021

Showing 1 – 25

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