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Reviews of Hilton Garden Inn Fairfield 3 stars

2200 Gateway Court, Fairfield, CA 94533, United States

#2 of 16 hotels in Fairfield

Guests' Choice

Review score

Based on 230 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    7.9

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Showing 76 – 100

  • Reviewed: 18 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    I couldnt really sleep cause the people next to us was loud and slamming the door but overall it was a nice stay.

    The staff was coo people

    Stayed in October 2022

  • Reviewed: 9 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t have breakfast. Location is so so… room facing freeway was unbearably loud

    Stayed in October 2022

  • Reviewed: 6 October 2022

    10
    Excellent Stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    Great location for us near my wife’s doctor appointment. Also good location for shopping and food.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    10
    enjoyed and wish we could stay longer…
    • Leisure trip
    • Family with young children
    • Junior King Suite with Seating Area
    • Stayed 1 night
    • Submitted via mobile

    nothing

    the arrangements and set up…cleanliness

    Stayed in September 2022

  • Reviewed: 10 September 2022

    10
    family event
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location, easy to get on and off freeway! great rooms

    Stayed in August 2022

  • Reviewed: 6 September 2022

    10
    It felt like home!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That we had to leave Lolita felt

    It was an excellent experience the place was safe nice and clean. Luv the pool a d the fack Everything was so close by the hotel was priceless.

    Stayed in August 2022

  • Reviewed: 27 August 2022

    10
    very nice
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    I would put the do not enter sign on the door and they would come an clean anyway, this happened several times even after I spoke to the front desk

    The staff were lovely, specifically Judy and Angel

    Stayed in July 2022

  • Reviewed: 11 August 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything i experience

    Stayed in August 2022

  • Reviewed: 25 July 2022

    10
    Great stay and will definitely come back here next time.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Our room was assigned facing the freeway. The sound wasn’t bothering until there was an accident happened.

    The property is clean. Eric was friendly at the reception. Lots of fast food around the property and a nice shopping center just a few blocks away. The property also have a lot of parking slots available.

    Stayed in July 2022

  • Reviewed: 24 July 2022

    6.0
    Bad for business stay, good for party hotel?
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud guests at all hours made it difficult to get rest. I was woken up at 3:30am by a group of cackling women in the hallway, it sounded like they were drunk and doing something weird in the hall. Then at about 7:30am the room above me began what sounded like 5 people stomping and running around the room. Also when I arrived late at night there seemed to be some sketchy people in the parking lot and then the elevator was filled with the smell of weed smoke.

    Easy location and lots of restaurants nearby. Room had everything I needed. Front desk woman was very helpful.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    5.0
    I like the hotel , the area, the place is clean but you need friendly front office and fix air con.
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    front iffice not friendly at all and waited like 10 mins when arrived. no one was there to welcome you never apoligize for the wait or a smile . Fan did not work. the second night it kept turning on and made noise . the one on the wall was on and tried turning off did not change it said on all the time . the one on wall said off so in other words it did not work .

    the area and the place was clean.

    Stayed in July 2022

  • Reviewed: 24 June 2022

    3.0
    other guest made it so we won't return
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    loud neighbors couldn't sleep. some one smelled up our whole floor of smoke.

    Stayed in June 2022

  • Reviewed: 7 June 2022

    5.0
    ok
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the mattress was old and it was noisy

    checking went well

    Stayed in June 2022

  • Reviewed: 4 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    IT'S A BEAUTIFUL NO NOISE HOTEL

    Stayed in April 2022

  • Reviewed: 23 April 2022

    1.0
    Pretty bad and entirely unsatisfactory
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Very noisy inside building and outside, terrible location with difficult to navigate parking lot, uncomfortable beds, unclean room, very undesirable amenities

    There was nothing I enjoyed about this stay

    Stayed in March 2022

  • Reviewed: 18 April 2022

    1.0
    Poor management/ communication
    • Leisure trip
    • Couple
    • Junior King Suite with Seating Area
    • Stayed 1 night
    • Submitted via mobile

    LOUD Music until like midnight. I was not feeling well already and just needed to get to sleep early had to work early long shift following day. That didn’t happen. Called 3 xs noise complaint. I complained again when checking out in the morning where the woman said I only called one time (why would I lie) I couldn’t remember the name of the person I spoke with. She said I had to go thru booking. Omg. I will never stay here. Ever again

    Person who checked me in was very nice. Initial Room had neighbors that were celebrating with a wedding going on and loud. She changed my room no question.

    Stayed in April 2022

  • Reviewed: 18 April 2022

    2.0
    Very poor
    • Leisure trip
    • Group
    • Queen Room with Bath Tub - Mobility Accessible
    • Stayed 1 night

    I paid extra for breakfast and made the booking with the breakfast, which was not available as promised. During check-in confirmed breakfast is available until 10.30 am which I paid extra to have. However, when I went down for breakfast at 10 am and they told me I can not have the breakfast because the booking.com was not up to date, they said they need $90 more because it is special holiday food. So I was there on time, the food was there on time, and my booking was already made with an extra fee to have breakfast included, however, I was not allowed because the booking was not updated. So frustrating and upsetting. It was my worst Hilton experience ever. I know this is because of the inexperienced hotel management, and not related to Hilton hotels. So I have called customer service and received a refund for the breakfast I have paid for, however, I did not want any refund, all I wanted was the breakfast I was promised.

    Good location next to shopping centers. big rooms, comfortable beds.

    Stayed in April 2022

  • Reviewed: 29 March 2022

    4.0
    Nice location and clean
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    There were NEVER enough clean towels . Every time we asked we were told that they were washing. So I didn’t like that at all. Pillows were very uncomfortable too. Also we asked if our room could be cleaned and was told no. The cups on our room leaked.

    The bed was comfortable and it was centrally located to everything.

    Stayed in March 2022

  • Reviewed: 3 March 2022

    10
    relaxing and worth it
    • Business trip
    • Solo traveller
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    amazing and clean

    Stayed in March 2022

  • Reviewed: 11 January 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    No complaints.

    Everything about this property.

    Stayed in January 2022

  • Reviewed: 29 December 2021

    5.0
    It was a lovely stay, but watch out because they may charge your card for random, made up reasons.
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Accessible
    • Stayed 1 night

    After my stay and I received my credit card bill, I saw I was charged $49.99. When I called to find out why, I was told housekeeping saw a dog in the room and found a broken ornament. There was no dog, I don't even own a dog, and I didn't break anything. I couldn't even get the manager to call me back until I contacted customer service through Hilton's main website. Then I was told there was nothing he could do about the charge. So, basically the hotel may charge you for things that didn't occur and there's nothing that will be done about it.

    Very clean, extra large room and close to many restaurants and shopping. It was a wonderful stay. It's what happened afterwards that made me reconsider my stay there, otherwise it would be a 10.

    Stayed in October 2021

  • Reviewed: 21 December 2021

    10
    No complaints.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I liked Eric, the Hilton Counter Assistant for making sure, I was accomadated.

    Stayed in December 2021

  • Reviewed: 30 October 2021

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was wonderful and I liked how there’s so many food places that are walking distance!

    Stayed in August 2021

  • Reviewed: 10 October 2021

    10
    Friendly service and cleaniness facility
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    N/A

    Stayed in September 2021

Showing 76 – 100

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