635 River Road, Gatlinburg, TN 37738, United States
#71 of 532 hotels in Gatlinburg
Guests' ChoiceBased on 505 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.8
Staff
8.8
Value for money
7.8
Free WiFi
8.8
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End of dialog contentReviewed: 30 May 2024
Johnson
United StatesThe bed wasn't as comfortable as expected.
Great location with large, clean rooms. We enjoyed the hot tub and breakfast!
Stayed in May 2024
Reviewed: 28 May 2024
Chad
United StatesIt was a little expensive for a weekend... I know it was Memorial Weekend... but other than price it was good.
Very convenient to shops and restaurants
Stayed in May 2024
Reviewed: 5 May 2024
Stephanie
CanadaN/A.
The staff at the breakfast buffet was absolutely wonderful! So kind and helpful, they really made my day. Also great amenities and easy access to downtown.
Stayed in May 2024
Reviewed: 5 May 2024
Lisa
United StatesWe are used to our memory foam bed at home. Not much gets better than that. The beds were soft but not very soft. Wasn’t dissatisfied though
Very clean! Felt like home !
Stayed in May 2024
Reviewed: 4 May 2024
James
United StatesBreakfast staff were excellent
Stayed in May 2024
Reviewed: 4 May 2024
Thomas
United StatesFront Desk Check in did not state the incidental charge amount as we have experience elsewhere.
Room, Breakfast, Parking and proximity to attractions!
Stayed in May 2024
Reviewed: 27 April 2024
Anderson
United StatesThe host in the lobby for breakfast wasn't very personable
Stayed in March 2024
Reviewed: 25 April 2024
Siobhan
IrelandGreat location Very comfortable and safe
Stayed in April 2024
Reviewed: 24 April 2024
Bismaya
United StatesThe only knock was the spa jets didn’t work, we wanted to relax our sore muscles after long hikes.
Location close to downtown, the junior suit was big and comfortable, breakfast was cheap and delicious. Front desk also had coffee and fruits throughout the day. Bar had good desert and drinks. Staff was very helpful and courteous.
Stayed in April 2024
Reviewed: 18 April 2024
William
United StatesI cannot say there is anything we didn't like.
The atmosphere and hotel presentation. Everything we needed was right there.
Stayed in April 2024
Reviewed: 15 April 2024
Ashley
United StatesNice and clean! Friendly staff.
Stayed in April 2024
Reviewed: 15 April 2024
Ashley
United StatesThere was a mix up with our breakfast being included! The manager Saturday and Sunday 4/12/-4/13 didn’t seem to care had horrible customer service skills and offered no help or consideration! We just paid for our breakfast which is fine but the inability to even show any consideration to the issue or try to help find a solution was concerning! I have never came across a manager that didn’t try to help find out what happened or what the issue was. It was oh sorry nothing I can do!
Everything was clean and walking distance to everything!
Stayed in April 2024
Reviewed: 27 March 2024
Clements
United StatesI thought i read on the website that all rooms had a balcony or patio, we didnt get either. Also, we had to call the front desk to figure out how to get the jets on oir jacuzzi to work. They said the button panel on the wall by the bathroom controlled it, nope..we finally figured out those buttons controlled our window shade! The buttons on the wall by our TV controlled the Jacuzzi jets! They really should label their button pads so guests know what operates what. That is why i gave my review a 9. Overall it was a decent stay.
Loved the location, walking distance to everything! The beds were comfortable, the staff was helpful and friendly. Loved the sitting area inside and outside with the fires. The kids loved the pool also!
Stayed in March 2024
Reviewed: 25 March 2024
Jeffrey
United StatesThe on-site bar could have longer operating hours.
Clean, comfortable and well taken care of.
Stayed in March 2024
Reviewed: 25 March 2024
Jessica
United StatesThe mattresses were way too hard. Neither one of us got much sleep and when we did we would wake up hurting
It’s was an excellent hotel. Staff was very nice. We enjoyed the fire pit and the hot tub.
Stayed in March 2024
Reviewed: 24 March 2024
Vicky
United StatesThe hot tub wasn’t working correctly. 🙃
Close everything ,employees so nice and very clean .
Stayed in March 2024
Reviewed: 22 March 2024
Sharon
United StatesMain reason I chose this is bc of the pool and hot tub for my little one. The pool was so gross it was cold and very green. The hot tub was very gross as well. The ac in the room didn't work well. So very disappointing more about the pools.
It was nice. The beds were very comfortable. The rooms were clean and nice.
Stayed in March 2024
Reviewed: 19 March 2024
Robyn
United StatesThe bed could use upgrading. But it wasn't unbearable.
Everything was great.
Stayed in March 2024
Reviewed: 11 March 2024
Heather
United StatesNothing
Friendly staff, convenient and CLEAN!
Stayed in March 2024
Reviewed: 27 February 2024
Stephen
United StatesThe breakfast was wonderful.The location was good for where we wanted to go.
Stayed in February 2024
Reviewed: 22 February 2024
Heather
United StatesOutside hot tub was difficult to get in and out of and did not have cover from the weather. Indoor pool was much colder than expected and so I didn’t get to swim. Also didn’t like that the bathroom door in the room would not stay open.
The location of the hotel was amazing. Lobby area was very nice! Staff were great and friendly.
Stayed in February 2024
Reviewed: 20 February 2024
Jenny
United StatesVery clean and convenient to every thing .
Stayed in February 2024
Reviewed: 17 February 2024
Brad
United StatesPet fees were never disclosed. Small cosmetic issues (ripped ottoman, wallpaper peeling in one place, were a little off putting. Stairway fire doors on floors 2,3, and 4 were propped open purposefully despite signs saying they were to be kept closed. To get to the main part of town we had to walk through a parking deck.
Clean and modern; enough amenities to meet needs. Staff was friendly and pleasant at all times. Beds and pillows nice. HVAC worked perfectly. In room fridge was great. Keurig in room was a nice feature.
Stayed in February 2024
Reviewed: 15 February 2024
Jeffrey
United StatesFree coffee wasn't good. Breakfast was overpriced. Room wasn't as clean as should be. We found things in carpet.
The location was great. We had a view of water from room.
Stayed in February 2024
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