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  5. Reviews of Hilton Garden Inn Indianapolis Downtown

Reviews of Hilton Garden Inn Indianapolis Downtown 3 stars

10 East Market Street, Indianapolis, IN 46204, United States

#43 of 150 hotels in Indianapolis

Guests' Choice

Review score

Based on 443 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    6.7

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Showing 76 – 100

  • Reviewed: 25 June 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room was very nice, and spacious, and clean. Pool was smaller but kept up well. The morning breakfast was good, and served—not a buffet which was nice. Staff was very friendly and helpful. Overall very happy!

    Stayed in June 2021

  • Reviewed: 13 June 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking fee expensive

    Location and the staff ❤️

    Stayed in May 2021

  • Reviewed: 7 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Great staff!! Reservation was not in the computer correctly. They fixed it no problem.

    Stayed in June 2021

  • Reviewed: 5 June 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Tv did not work. Air could not adjust and it was freezing in room

    Comfy bed

    Stayed in June 2021

  • Reviewed: 17 May 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The place looked old and run-down, the room was not completely clean, and while the staff was helpful and kind they did act as if they didn't want to work.

    The location was amazing, the staff was helpful, the room was comfortable and the buffet had a lot of options.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    6.0
    Lovely hotel staff, comfy beds, great showers on monumenta circle.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Just the incident with the restaurant staff not wanting to charge my room to use my accidental credit money.

    This was my second room, so each of my room had $75.00 each in accidental pay which could have went to the breakfast with both of my room. So all together we prepaid $25 for each room. Then had to give a credit card for $50 accidental for each room so. I had 150 to use towards the hotel for anything to be charged to my room, it does suck I had to pay over $100 for breakfast for me and my guests with my Debit card because the restaurant members for some reason did not feel comfortable charging it to my Room. I still kept the receipt for my records. I Overheard a few other conversations and other guest had the option to charge it to there room.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Lovely having access to the heart of downtown, comfy beds, great shower.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Elavator was shaky and it took forever to wait to get to your floor, I’m not sure if they had a huge booking the weekend I stayed.

    The location was amazing, the staff was friendly and helpful. The maintaince man was amazing. I booked with booking.com. And what I paid for wasn’t included. It’s on a depend on how many ppl are checking in and checking out. I did get my early check in. For 2 rooms I booked breakfast was not included. I had to end up paying over 100 with my debit card for breakfast. The 2 individuals didn’t feel comfortable charging it to my room. So the accident pay I had which included $125 , $25 I got with the room I could not use. May room had a smell but it was no problem. Getting it switched out. Elevator time took forever but I did see one floor was closed for maintance. I might stay again, but I didn’t know the breakfast was not included with my booking.com room. So paying $244 per room I did expect a little bit more. This is my first time staying at a Hilton Inn. I may try the other Hilton in downtown close to circle just to see the difference. But you can’t beat being on the circle, do the actual hotel staff thank you! I can’t remember the names of some of the employees but my check in, though out my whole check out was great. I kept getting my rooms mixed up lol, but I was tired pls forgive me. But thank you. Everyone I ran into who booked the hotel where amazing I had a lot of small talk and or conversations with ppl.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We love how close it is to so many fun things downtown!

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    The employees were very friendly.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The lights in the room were not very bright

    Location

    Stayed in April 2024

  • Reviewed: 30 March 2024

    10
    A nice place to stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Small, rickety feeling elevators. Small gym and pool.

    Good location. Clean and comfortable, nice staff.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No heat in room 602

    Location

    Stayed in March 2024

  • Reviewed: 18 March 2024

    10
    More than expected for what we paid made this a very satisfying experience.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    There was some noise on the streets (loud trucks and people yelling) but that's the city.

    The room and lobby was super clean and smelled clean. I liked getting a text from the front desk asking if everything was satisfactory instead of having to call. The value can't be beat. We've stayed in more expensive rooms that weren't as nice and clean.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    Great location and beautiful building
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Na

    Kind Staff, comfortable, awesome building, good bkfst

    Stayed in March 2024

  • Reviewed: 13 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The rooms were clean and spacious. Plenty of room for all 5 of us to move around comfortably. Only downfall was online said it had a full size refrigerator and small kitchenette and ours did not but we did have mini frig and microwave.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    No diss appointments here
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevators are so tiny and so slow!!!

    We were able to check in a little early. Valet was on point and very friendly. Front desk was incredibly nice!! Very clean and phenomenal location.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    Love this place
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This hotel is top notch! From scheduling to everything in between we had the best experience! We used valet service which was amazing! Luis checked us in and cared for our every request with ease and kindness. Our room was immaculate and had everything we expected and more. The pool was heated (water was warm) and my kids loved it. Breakfast was delicious and they had the most caring staff. I unfortunately didn't get their names. The gentleman (also didnt get his name) who checked us out was amazing and personable. We didn't hear any noise in our room and it was beautiful! I 100% recommend this hotel. The pizza place across the road was also delicious and reasonably priced. Thank you so much for an amazing stay!

    Stayed in March 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Light was broke in our room

    location.

    Stayed in December 2023

  • Reviewed: 12 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    10/10 guys go book y’all 😘

    Stayed in February 2024

  • Reviewed: 26 January 2024

    1.0
    This was an outdated, unclean, very unpleasant stay, and I in good conscience cannot recommend.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms were not cleaned. Many Candy wrappers sitting on the ground around room. Main desk attendants in evening are not pleasant, short and angry. Broken door handles. Lift handle up not push down! Valet parking is $47 not $30, breakfast is $15 a plate, room says $131 but get charged $250. Do not recommend this hotel ever to anyone.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    10
    Overall very pleased with this hotel stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was so cold.

    Property was clean and very convenient to get to.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    5.0
    I don’t pretend to stay in this hotel again.
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I booked a double bed room to stay with a friend, but there was a Queen bed in the room! We come back to the frond desk, and they said it was not available any more and we heard “I’m so sorry”. Unbelievable! Too noisy. If someone at the hallway close the door, the walls and the bed shake!

    The mattress and the location are good.

    Stayed in November 2023

  • Reviewed: 30 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    It was overall ok, very dated but we had a terrible experience with the sofa bed, when we unfolded it we saw that the mattress was horribly stained, like something out of American Horror Story!!

    Stayed in December 2023

  • Reviewed: 14 December 2023

    10
    Front dest Siegel was outstanding
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Service and location

    Stayed in December 2023

  • Reviewed: 10 December 2023

    4.0
    Overpriced, mediocre stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We almost got baked out of our room! We tried turning down heat...woke up and it was 84 in our room! Turned it down again and did nothing. They offered a room change but it was middle of the night. Brought us a fan which definitely helped. But still... I was laying in the tub trying to cool off! In December!

    Front desk charged my husband's phone for him....that was above and beyond.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    2.0
    Won't recommend
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very disappointed

    Lobby area

    Stayed in November 2023

Showing 76 – 100

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