201 Union Avenue , Memphis, TN 38103, United States
#27 of 189 hotels in Memphis
Guests' ChoiceBased on 1104 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
8.1
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 August 2023
Kevin
United KingdomNot being able to self park
Size of room
Stayed in August 2023
Reviewed: 14 August 2023
John
United StatesPrice
Location
Stayed in August 2023
Reviewed: 7 August 2023
Stacey
United StatesNothing.
I Loved everything about this hotel, it was amazing.
Stayed in August 2023
Reviewed: 7 August 2023
Tim
United StatesThe breakfast was ok but should have been complimentary
Clean rooms and friendly staff
Stayed in August 2023
Reviewed: 4 August 2023
Kathy
United StatesExtremely, extremely low water pressure in the shower. We both took showers, but it was more of a “rinse off” rather than a deep cleaning shower. Didn’t quite feel clean all day.
Known name brand, on our route, easy access, secured, parking, pet friendly.  check in process was super easy, every staff person we came in contact with, was absolutely delightful!  and to top it all off, coffee was delicious!
Stayed in August 2023
Reviewed: 31 July 2023
Veronica
United StatesOur main entry door was stuck and hard to open. The bathroom door would slide open. Could not keep shut.
Location is great.
Stayed in July 2023
Reviewed: 31 July 2023
Solis
United StatesN/A
Location was great
Stayed in July 2023
Reviewed: 31 July 2023
Kimberly
United StatesNo issues
Location!
Stayed in July 2023
Reviewed: 26 July 2023
Adrian
AustraliaClean, friendly staff. Location was great
Stayed in July 2023
Reviewed: 24 July 2023
Lashanna
United StatesN/A
Location
Stayed in July 2023
Reviewed: 24 July 2023
Gary
United StatesParking
Location
Stayed in July 2023
Reviewed: 21 July 2023
Aaron
United StatesWalking distance to Beale street. And right across from the ball stadium. Very clean and updated rooms
Stayed in July 2023
Reviewed: 21 July 2023
Jason
New ZealandThere is no free secure parking
Very clean and new.
Stayed in June 2023
Reviewed: 20 July 2023
Patricia
BelgiumAirco a bit noisy in the room
Great beds
Stayed in July 2023
Reviewed: 17 July 2023
Sarah
United StatesCoffee ran out early almost daily
Too expensive. Food was OK
Stayed in July 2023
Reviewed: 16 July 2023
Malcolm
United KingdomNothing really
Great location, friendly staff, good breakfast. Valet parking useful and convenient.
Stayed in May 2023
Reviewed: 14 July 2023
Lisa
United Statespaying for parking
The staff and the room were amazing! The Beds were soft and comfortable. The location was directly across the street from the Red Bird Stadium in which we were there for the game! The hotel is a short walk to Beale Street--which we enjoyed greatly! Beale Street is a really clean Burbon Street like place with bars and good bbq resturants! This is a Nice place to stay and perfect location for what we wanted to do!! Breakfast was free and it was wonderful!
Stayed in July 2023
Reviewed: 13 July 2023
Tom
United StatesRoom was never maid, yep, when I question the front desk after the third day, they told me that I did not ask for it. Well, I’m asking now and I just wanted my bed made and clean towels is that too much to ask for it they did not accommodate.
Great breakfast, very clean, secure parking, walking distance to our needs, staff is super friendly
Stayed in July 2023
Reviewed: 10 July 2023
Jacobi
United StatesNothing that we didn't like.
Location was great. Beds were very comfortable.
Stayed in May 2023
Reviewed: 7 July 2023
Renea
United StatesNothing negative. We enjoyed the stay.
The property was clean and the staff was very friendly. The room stayed consistently cool which was nice considering the humidity was high and it was warm out. The location is great; it was walking distance from Beale St. and only 15 mins from Graceland.
Stayed in July 2023
Reviewed: 6 July 2023
Sharon
United KingdomProperty was Fantastic
Great location to get to the highway. Breakfast and the restaurant was fantastic.
Stayed in July 2023
Reviewed: 6 July 2023
Lacreshia
United StatesWe liked everything.
Everyone was nice and helpful
Stayed in July 2023
Reviewed: 4 July 2023
Radwin
United StatesThe breakfast menu.
What sets this particular hotel apart is their staff. They are warm and welcoming. Everyone has a smile and a kind word. The location is also perfect for exploring the city on foot.
Stayed in July 2023
Reviewed: 3 July 2023
Elizabeth
United StatesGreat location, very clean, lovely staff, rooms really quiet
Stayed in June 2023
Reviewed: 2 July 2023
Heather
United StatesNothing. We liked it all!
The property was in an ideal location.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content