201 Union Avenue , Memphis, TN 38103, United States
#27 of 189 hotels in Memphis
Guests' ChoiceBased on 1104 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 19 May 2024
Robinson
United KingdomNothing
Would've been perfect if breakfast was included in stay for what we paid.. other from that hotel was extremely clean beds amazing staff extremely welcoming...located 5 mins from beale
Stayed in May 2024
Reviewed: 3 May 2024
Moss
United StatesN/a
Stayed in April 2024
Reviewed: 1 May 2024
Nicole
United StatesI had booked a deluxe room and did not receive what I booked for...was told the hotel over booked. The room we got ended up being fine but felt we should have been compensated for not getting what I booked for. Even if it was cheaper parking or some money off the room. I did think parking was alot...$35 a night. and the continential breakfast was not free we paid $6.00. The Greyhound restauant was nice to have attached to the hotel but the service was very slow both times we went there....only 2 people working and the manager was there sitting at the bar. Just surprised he would not get up and help these 2 ladies. but the food was good once we got it.
location was great -walking distance to see things made it easy any needs we needed(towels/toilet paper) it was taken care of promptly very clean staff friendly
Stayed in April 2024
Reviewed: 28 April 2024
Harold
United StatesPrice was too high for breakfast
Stayed in April 2024
Reviewed: 27 April 2024
Richard
Canadaillegal street racing around the hotel until 3:30 am. The hotel was not responsible for that. Hotel and staff was great. There was a security guard watching the parking all night long at the Hilton Garden. We felt safe. We highly recommend this hotel.
Stayed in March 2024
Reviewed: 19 April 2024
Stephen
United StatesDisappointed to find no clock in room, nor a "do not disturb" door card. Not huge issues but inconvenient
Stayed in April 2024
Reviewed: 15 April 2024
Felecia
United StatesNot a lot of parking
The location, staff and style
Stayed in April 2024
Reviewed: 12 April 2024
Lacreshia
United StatesThe breakfast. $15 and it was horrible.
The hotel facilities
Stayed in March 2024
Reviewed: 11 April 2024
Elizabeth
United StatesClean room, free coffee, comfortable bed, nice bathroom, safe feeling and walk to Beale Street and venues.
Stayed in April 2024
Reviewed: 9 April 2024
Lisa
United StatesOverlooked when visited resturant/bar (The Greyhound)..Bartender was more concerned with serving "friends". We had to ask about drinks/food on several accounts and was out of items on the the limited menu..
Upon arrival, issue with our reservation through Booking.com; however, female mgr with cute braids (Dawn, I think) stepped in and assured me, she will get matter fixed which she did. Room was clean, very nice and comfy! Hotel staff was awesome!!
Stayed in March 2024
Reviewed: 8 April 2024
Stefanie
United StatesParking fee was a little high.
Very clean and friendly staff.
Stayed in April 2024
Reviewed: 6 April 2024
Anthony
United KingdomTea/Coffee in room was non existent on second day, without any water. Paid separately for breakfast, dishes on occasions empty. Phone in room has a distortion.
Taylor at reception helpful.
Stayed in April 2024
Reviewed: 31 March 2024
Martin
United StatesThere were no issues with the property itself.
The property was conveniently located and the check in was easy.
Stayed in March 2024
Reviewed: 29 March 2024
Tarsha
United StatesPerfect location, very friendly staff and clean facilities
Stayed in March 2024
Reviewed: 16 March 2024
Richard
United StatesFriendly staff always a smile and a hello
Walking distance to places that I wanted to go !
Stayed in March 2024
Reviewed: 16 March 2024
Caroline
United StatesBisquits were hard.
The breakfast was just okay.
Stayed in March 2024
Reviewed: 16 March 2024
Margaret
United StatesShower pressure and temp control could use improvement
Location was perfect. Comfortable.
Stayed in March 2024
Reviewed: 13 March 2024
Diane
United StatesWish the breakfast was free
Beds were very comfortable
Stayed in March 2024
Reviewed: 4 March 2024
Wayne
United StatesHaving to pay for parking and breakfast after paying for the room!!
Stayed in February 2024
Reviewed: 15 February 2024
Chelsea
United StatesWe originally chose this hotel to utilize the indoor pool during the colder months & the pool wasn't heated. It was inside but just as cold as if it were outdoor & we were not able to swim in it. There are barn doors on the bathroom in the rooms & they are aesthetically pleasing but defeat the purpose as they do not stay fully closed.
Perfect location to restaurants & shops but not too close to the commotion. Valet parking was convenient but it does cost close to $40/day & you need to tip the attendants each time you want your vehicle.
Stayed in February 2024
Reviewed: 14 February 2024
Kizzy
United StatesMy first room had urine on toilet Room was not fully clean
The peacefulness and breakfast the staff was nice and helpful
Stayed in February 2024
Reviewed: 10 February 2024
Shekinah
United StatesIt wasn’t really nothing I didn’t like
Everything
Stayed in January 2024
Reviewed: 8 February 2024
Kartarsha
United StatesPrice and I was charged more than what I was told
Location
Stayed in February 2024
Reviewed: 4 February 2024
Janet
United StatesValet and staff were helpful and friendly. Great location to everything downtown.
Stayed in February 2024
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